Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date : 4/7/25 I PURCHASED A VEHICLE WHICH WAS PRICED AT THE VALUE LISTED DUE TO THE MODEL, FEATURES AND MILAGE ACCORDING TO ****; FINANCE MGR ALTHOUGH ******* WAS MY SALESMAN.4/7/25: I REACHED OUT TO ******* ADVISING HIM THE SAFETY FEATURES **** TOLD ME WAS LISTED ON THE WINDOW STICK ISNT WORKING AND THAT I NEEDED ASSISTANCE. I WAS TOLD TO COME BACK TOMORROW. 4/8/25: I VISITED THE DEALERSHIP UNBEKNOWNST TO ME ******* HAD THE MECHANIC CLEAR THE CODES WITH THE MACHINE BUT I THOUGHT HE WAS ATTEMPTING TO FIX IT. **** ARRIVED TO VIEW THE ISSUES BUT NO CODES WERE PRESENT TO THE MECHANIC WHO LIED AND SAID EVERYTHING WAS GOOD PRIOR TO LEAVING THE CAR. **** ADVISED ME TO RETURN ONCE THE CODES REAPPEAR. I TEXTED ******* AND **** ADVISING THE CODES REAPPEARED AND THE CHECK ENGINE LIGHT CAME ON AS WELL LATER THAT DAY BUT I HAD TO GET REST AND WILL RETURN THE FOLLOWING DAY. 4/9/25 : I RETURNED TO THE DEALERSHIP AND ******* WAS WILLING TO HELP AND MENTIONED **** WASNT GOING TO BE IN. I EXPRESSED I JUST WANT MY MONIES RETURNED AND THAT THE **** WAS COMPLETED UNDER FALSE INFORMATION KNOWINGLY KNOWING THE CAR IS SOLD AS IS. HOWEVER, THE SALES MANAGER; **** SPOKE UP AND SAID THERE IS NO LEMON LAW TO COVER ME IN THIS SITUATION, THEY DONT COMPLETE RETURNS, AND THAT THEY WILL NOT BE FIXING ANY ISSUES WITH THE CAR. I EXPRESSED NONE OF THESE ISSUES WERE PRESENT AND I HAD THE CAR LESS THAN 48 FULL HOURS. I WHOLEHEARTEDLY BELIEVE THEY CLEARED ALL CODES FROM THE DASH WITH A DEVICE SO THAT IT DOESNT APPEAR TO THE POSSIBLE OWNER DURING THE PRE-****. THEY ALSO ON ALLOW FOR TEST DRIVE 1 MILE UP THE **** AND 1 MILE BACK WITH A SALESMAN PRESENT DURING THE DRIVE, WHICH ISNT LONG ENOUGH FOR ANY ISSUES TO APPEAR. I TRIED TO GET MY MONEY BACK THROUGH MY BANK BUT THEY WOULDNT ASSIST WITH AUTO SALES. I DIDNT FINANCE AT ALL. I VISITED A ** DEALERSHIP AND WAS ADVISED THE BUMPER WAS REPLACE AND THE NEW ONE DOESNT HAVE THE SENSORS FOR SAFETY ON THEM. IT ISNT THE CORRECT BUMPER.

  

  Business Response

  Date: 04/17/2025

  Thank you for reaching out and sharing your concerns. We value all of our customers and take feedback seriously.
  
  We would like to take this opportunity to clarify a few important details regarding your recent purchase. At the time of sale, it was clearly communicated that the vehicle was being sold as-is, and you acknowledged and signed the appropriate documentation reflecting this status. As well you did have the option to have the vehicle inspected prior to purchase if you chose to. Additionally, you were offered the option to purchase an extended warranty to help protect against any unforeseen mechanical issues. This option was declined at the time of purchase.
  
  While Olympic Auto Sales is not obligated to provide post-sale repairs for vehicles sold as-is, we extended a courtesy offer to inspect the vehicle when you informed us of the check engine light. However, to date, the vehicle has not been returned to us for this courtesy diagnostic and service of the check engine light.
  
  We strive to be transparent and fair in all our dealings, and we regret any frustration you may be experiencing. If you would still like to take advantage of our prior offer to inspect the issue related to the check engine light as a courtesy, we are happy to assist you. Please feel free to reach out to schedule an appointment at your earliest convenience.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car dealership decieved me out of a $3500 down payment by lieing and saying I was approved for a loan when I fact was not. He agreed to give me back my money once I returned the car. I returned the car he lied Agian said hes not giving me my money tell the police complete an investigation. Im confused! When does this investigation end???? I need my money now! The WHOLE $3500! Now!

  

  Business Response

  Date: 01/06/2025

  this is a duplicate complaint, please reference complaint  # 22635113

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** sold me a lemon car waited for me to pay to fix the lemon then came and picked it up. Do not do business

  

  Business Response

  Date: 12/06/2024

  Ms. ******* purchased a vehicle from Olympic Auto Sales on March 27, 2024, and secured financing through ***********************, who later repossessed the vehicle due to non-payment. Our understanding is that *********************** made efforts to assist Ms. ******* with her warranty repairs; however, she was unresponsive to their attempts. This complaint is not valid, as the loan is with ***********************, not Olympic Auto Sales.
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could Rate zero I literally would DO NOT EVER GET A CAR FROM THESE CROOKS. They repoed my car after one month because I let my insurance lap which I take full responsibility of.They stated that they would then put the car in "inspection " which would take 4-7 days all I needed to do is bring my keys to them. A month went on and l heard from no one. I call to see what the status of my car is and they state that I would have to pay the cars full balance to get it back. This is some type of sick scheme that they run on vulnerable people they take your 5k down payment ,and wait for any chance for them to come in and repossess the vehicle.Save your 5k and take it to honest People. They claim to be separate from *******************

  

  Business Response

  Date: 09/04/2024

  Hello ******,

  We are sorry to hear your vehicle got repossessed but as you mentioned we are the dealership that sold you the vehicle back in June 2024, you financed the vehicle with *************************** , please refer to their BBB page so they can help clarify any concerns you have. 

  Us at Olympic wish you the best of luck. 

   

  Best Regards

  Olympic 

• Initial Complaint

  Date:04/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from them when signing the company stated in house financing and that after paying them $4500 for deposit it did not include $1700 for tax and license and that would be due in 2 installments but their in house finance team worked with you. With several calls to them t they assured me I could pay that late. Then 2 hours after they took the car back and have not attempted to contact me. They are now stating they sold the car but the car is on their page for sale. They lure people they knew I only made $2000 a month on workers comp but approved me . They cheat people in to *************** they are in house but the financial company is under a different name so they sell the cars back to the auto company . And then *** the consumer for money when its all a in house scam

  

  Business Response

  Date: 04/13/2024

  Hello *****:

  Olympic Auto Sales Sold you the vehicle but you financed your car with ************** Services LLC which is a separate company, since it is a repossession issue and not a vehicle issue please delete this complaint on our page and go ahead and submit your concern on ************** Services LLC page. 

   

  Best 

  Olympic Auto Sales 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certainly:"On January 24, 2024, I visited Olympic Auto Sales with the intention of purchasing a 2017 Xc90 ***** T8 Momentum, as advertised on their website. However, upon arrival, I discovered that the vehicle was not available. Instead, I agreed to purchase a 2016 Xc90 hybrid with higher mileage (117 miles at the time of purchase), as it was presented as an alternative option.During the initial days of ownership, I encountered significant issues with the vehicle. Firstly, the infotainment system malfunctioned, necessitating a replacement costing $1,437.98. Shortly thereafter, the engine experienced complications, resulting in an additional repair expense of $3,983.82.Regrettably, these challenges persisted, as the hybrid battery failed completely just two weeks later, with a repair estimate of $7,281.00.The reliability issues have severely impacted my ability to maintain employment, leading to the loss of one job due to lack of transportation. In an attempt to address these concerns, I reached out to **** at Olympic Auto Sales to explore potential solutions, but unfortunately, I have yet to receive a satisfactory response.Given the circumstances and the substantial financial and professional setbacks I have incurred, I am seeking a full refund of the purchase price. I am open to discussing alternative resolutions, but I urge prompt attention to this matter to ensure a fair and equitable outcome."

  

  Business Response

  Date: 02/24/2024

  Hello *******:

  After reviewing your account here are the facts of the matter.  You purchased a 2016 Vovlvo XC90 from Olympic Auto Sales but you financed it with another company called ************** Services, LLC. At the time of purchase a 3 year thrid party warranty was provided with the deal. On February 15 we were made aware that the vehicle had issues with the hybrid battery and alternator. AOn february 8 you called in the third party warranty and requested a cancellation , by doing so they refunded your account principal by $2300. 

  Your irressponsible actions by cancellign the warranty has put you in a bad situation. We also received word from your finance company ************** Services LLC that you are behind on your payments on the account and the vehicle is now up for repossession. 

  We are willing to help you out even after your irresponsible behavior by cancelling the warranty but first you need to sort out your defaulted account with ************** Services. Once you take care of what you owe on your account and they agree to keep financing you then we can step in and refer you to a mechanic shop named EAS that specializes with ***** hybrid cars and can fix it at a discounted price they have a payment plan so you wont have to come out of pocket in a vast amount all at once. 

  It is unfortunate the hybrid battery malfunctioned while you had the vehicle but all that could have been avoided if you kept your warranty active and made your payments on time with ************** Services. We wopuld have stepped in and helped , and are still offering to help but once you get your situation and account active and current. 

  Best Regards 

  Olympic Auto Sales 

  Customer Answer

  Date: 02/24/2024

   
  Complaint: 21330126
  
  I am rejecting this response because:

   

   I want my money back. You all sold me a defective vehicle. Car went to s*** days after buying it. Money back.
  
  Sincerely,
  
  **********************

  

  Business Response

  Date: 02/24/2024

  Hello *******:

  Unfotunatley as per the contract you signed the downpayment you put on the vehicle and payment is non refundable. Please be aware that your actions have caused harm and loss to the business aswell. Secondly the vehicle was in good condition when you purchased it , we even offered you the chance to check it with a mechanic before purchase because we stand behind the quality of the car when sold. Now with a hybrid battery it is impossible to predict the future, no mechanic in the world can know if a batter is about to malfunction, but we have procedures to protect you with that , this is why you had a 3 year warranty with the vehicle that you purposly turned around and cancelled it. 

  Your actions have consequences and now that things went bad you are blamming us when we provided every avenue to protect you. With all that we are still willing to help you because we are that type of company, but you have to get your account current and in good standing with ************** Services, if you do not then we cannot help you in any way. 

  It is up to you to take the responsible steps moving forward so we will be happy to assist once that happens

  Best Regards

  Olympic Auto Sales

  Customer Answer

  Date: 02/24/2024

   
  Complaint: 21330126
  
  I am rejecting this response because:
  You sold me a faulty vehicle. You did not offer to check the vehicle before I drove off the lot at all. Im out 12k in all with receipts to prove it. The 5600 I gave you all. The 6k in repairs that I had to do days after purchasing the truck. Ive lost 2 jobs. Purchasing this vehicle has directly impacted my f****** ability to care for my family. Doesnt f****** affect you all. I was sold a f****** lemon. Money back or court either way.. you offered to take the vehicle to one of *********** shops and foot the bill and add it to my current balance. How the f*** can I do that when I lost both my f****** jobs because the truck wont go anywhere. 1600 then immediately after another 900. Thats f****** ridiculous. Im holding my composure quite f****** well. Yall literally ****** me.
  Sincerely,
  
  **********************

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******** GL the week of December 08, 2023. I had 2 pick up payments of **** each. With that being said my grandma died a few days later which we had a funeral a week later but still managed to pay the first pick up pay meant that was due. Upon coming back from the funeral we reached out and asked for an extension due to life changes. So my car was repoed due to the last payment which **** accounting manager told me it was repoed due to the miss payment that was for the tag and registration. I have never heard in history your car being repoed due to nonpayment for tags and title so now I am out **** and no car. This company is horrible and needs to be closed down. I want my money back.

  

  Business Response

  Date: 02/16/2024

  Hello ******:
  Here are the facts of the case, you purchased the 2015 MB GL450 on 12/6/2023 from Olympic Auto Sales but you financed it with ************** Services, LLC. Please do not hold us accountabile for the repossession since we are different companies.

  We sent a request to see what happened with your account and this is the response as follows:

  Per your contract you owed a payment on 12/29/2023 . 

  You called in to ask for an extension because of your unfortunate personal circumstances and ************** Services was happy to ***** you the extention to 1/5/2024 as you requested. 

  You failed to make that promise payment on that date, ************** Services, called you , texted you and emailed you about your payment multiple times with no answer from you. On 1/10/2024 , 5 days later of no communication ,your vehicle was  repossessed. The finance company lost all trust in you as a customer because of the broken promise you made and is no longer willing to finance you. They gave you 10 days to find another finance comany or to pay off the loan owed.

  No refund will be issued as stated in the terms of the contract. Please be aware that the finance company incured a loss on your account after selling the collateral and there is still a deficiency on your account of $6279.

  We are sad it had to come to this but the finance company did work with you in your troubled times and yet you defaulted on your payment, that is a breach of contract and you were well aware of the consequences. 

  We wish you the best of luck but there is nothing we can do as Olympic Auto Sales, please only rate us on the quality of the vehicles we sell and not the financng part since that is a choice you make on behalf of your finances. 

   

   

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle and the vehicle broke down after purchase. I lost my job because I didnt have reliable transportation. They sent me to a shop they take all there cars to and The vehicle was in the shop 3months and once I got the car out the shop it broke down again. They wouldnt stop the payments. The car was over priced also. Im now getting evicted and I have no car, or job They told me to bring the vehicle to them so they can have their mechanic to look at it . The night before I was supposed to bring it they had a repo truck to come get it .

  

  Business Response

  Date: 08/28/2023

  Hello Ebony:

  You have purchased your vehicle from Olympic Auto Sales but you financed it with ************** Services , after speaking with their finance department it shows your account payment is past due 38 days. This is a sever breach in contract and this is why your vehicle has been repossessed by them. 

  If you want to contact them directly you can by sending an email to ************************************

   

  Best Regards

  Olympic 

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20526425
  
  I am rejecting this response because: The vehicle they sold me hasnt been driving properly since I drove it off the lot. I called them multiple times about this . They had me bring the car to a shop they recommend it and they couldnt fix the car . Each shop I have been to they told me this car needs a lot of work done to it . I am late on payments be cause the car broke down and they wanted me to pay for a car I couldnt drive. I cant pay Lyft and pay them. I told them that multiple times. ***** had the car and they told me the car was rigged and a lot of parts needs to be replaced. I was willing to drive the car even though the car had problems backing up . The rear end needs work done to it as well . This company took my money and I lost my job because of the vehicle. I purchased this car because I thought it was going to be reliable but it isnt.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/07/2023

  Hello Ebony:

  During the time that the vehicle was being fixed no payments were collected from you, the company worked with you and went above and beyond, on top of that the warranty covered ************, now that your vehicle was fixed you were making your payments on time, seems that when you lost your job recently you could not make your payments and that's when the car was repossessed, the vehicle came back in good working condition, please do not blame losing your job on the vehicle since that was not the case, the vehicle is in good working condition. We understand this is a hard time but the financial bank had to take action at your defaulted account. You always have the option to go finance with another bank and get the vehicle back. 

   

  Best Regards

  Olympic 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20526425
  
  I am rejecting this response because:
  You guys are liars !! I have two shops looked at the vehicles before you guys came and got . And both can say that car was not in good shape. It was in fact that I lost my job due to unreliable transportation. You guys know that . The warranty paid for the radiator and thermostat . I paid the remaining balance which was $525. ***** also can testify that the car wasnt in good shape. I also had them do a diagnostic on the truck and several things need to be fixed. You guys told me to have dodge to only fix the radiator, and ********** and to bring the car to yall shop to fix the rest. The company you guys took it to couldnt fix the problem. You guys are scammers and liars. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/10/2023

  Hello:

  The car was repossessed from you while you were driving it, so when you say its a bad car we understand it is a used vehicle and may need some repairs but you were able to drive it around for more than a months before it got repossessed because you defaulted on your payments. We are sad to see what has transpired, it is a loss for the finance company and you aswell. We hope you can find another finance company to help take over your defaulted loan. Please remember , Olympic Auto Sales sold you the vehicle but you financed with ************** Services 

   

  Best Regards

   

   

  Customer Answer

  Date: 09/10/2023

   
  Complaint: 20526425
  
  I am rejecting this response because: **************** told me to bring the car in that Tuesday . You guys sent the tow truck to pick up the car that night. You guys told me to keep driving the car until you guys can figure out what to do next. Like I said you guys are scammers. Your own sales representatives told me you guys gone keep string me along. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20526425
  
  I am rejecting this response because: I was told to drive the vehicle until you guys find out what you can do for me . We were suppose to trade the vehicle and I came up there and the trades you guys was offering wasnt what was told to me over the phone. **** told me he would call me once he can find something. Few weeks past and he sent a text saying take the car up there and see what they can do. I called and **************** picked up the phone I told her I cant drop the truck off and still pay a car note. I told her I prefer to do a trade in and she said ok. We just got some cars in . Once we do the inspection I will call you. Never got a call or text. Now responding to the payments . The car was in the shop and I was told once we get the car out we will discuss the payment arrangements. I cant pay for Lyfts and Ubers and pay you guys and pay for the car to come out the shop. I expressed this to **** multiple times . You guys lied!!! How you expect someone to pay for a car thats in the shop and Pay the car note . Like your sales rep said you guys were gonna do this . You guys are scammers 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This used car dealer defrauded me out of $1200 with unfair and deceptive practices. They added non-governmental fees onto the purchase price of a used car vehicle after written agreement was made. They demanded payment for fuel and insurance tax fees for shipping, although I am not required to pay such fees. The dealership then refused to refund my money or ship the vehicle as they promised. I am in *** and the dealer is in Georgia. I was forced into using CashApp to make the deposit and shipping payments which does not have buyer protection. The dealer was extremely rude, insulting and condescending when speaking to me. They are now ignoring me and my requests for resolution to the issue. I have all our communication in writing and my proof of my payments if I need to provide them.

  

  Business Response

  Date: 04/15/2023

  Hello ********:
  
   We received your BBB Complaint and are a little bit confused because we looked everywhere in our system to find your information and it shows no contact has ever been made with you, can you please provide us with all the correspondence you have.
  You also mentioned that you used a cash app as a form for a deposit. Our dealership does not accept any deposits and we certainly do not accept any cash app transactions.
  It may seem that someone has scammed you into thinking you were purchasing a vehicle from us, can you please send us all the documents you have to investigate further. 

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went to Olympic auto to purchase a vehicle for my business. The dealer made a clerical error in the paperwork resulting in them being underpaid. Rather than them going back and refunding the loan for the correct amount, and getting a new approved loan they refused, and forced me to pay costs out of pocket in excess of $1000. This could have been corrected had due diligence been done on their end on so many different levels and occasions. Im disgusted with this dealership and owner would not recommend.

  

  Business Response

  Date: 03/02/2023

  Dear ******* :

  After looking into your case we see that you provided us with a document showing you are 100% disabled veteran so that you become exempt from paying the vehicle sales tax of $1326.27. After submitting your paperwork to the county to register your vehicle the *********************** got back to ** stating that you already used your exemption on one active vehicle that you currently own and are illegible to get a tax exempt on the 2015 ******** C300 you purchased and you owe the county the amount in $1326.27.  

  All this transpired with your knowledge and you were aware of all the events. The fact that you are pointing a finger that our finance department undersold the vehicle and that it was a clerical error is completely false and we do not take your accusation lightly. You agreed and had to pay the $1326.27 to the county to avoid any fraudulent misconception in trying to avoid paying taxes which is a civil offense.

  Please govern yourself accordingly. 

  Olympic Auto Sales