Complaints

This profile includes complaints for Treat Your Feet Doraville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Treat Your Feet Doraville

  5938 Buford Hwy NE Doraville, GA 30340

• 

  Treat Your Feet Doraville

  5938 Buford Hwy NE STE 105-103 Atlanta, GA 30340-1374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled an appointment for a full body massage on 9/28. About 30 minutes into the massage I heard loud laughing, talking and giggling outside of the barn doors (of the room I was in) for at least 15 or more minutes. Unfortunately, I was placed in a room next to the rear exit where another employee stated that is where they take breaks. When checking out at the reception desk, I mentioned it and I asked for a manager. I was told I had to email ****************************** and I will get a response. To add insult to injury, there was a sign hanging at the reception desk stating to lower your voice and silence your phones. I am assuming this is only for customers and not the employees. To date, I have not received a response from the email I sent on 9/28 at 6:58pm. Two weeks ago, I called and was told there is no order or preference as to when a response may be sent. I was not satisfied with the masseuse hitting on my body with his hand and not massaging my body, but more importantly I was not able to relax. Do BETTER and treat your customers better. FIRST VISIT TO THIS LOCATION AND LAST VISIST.

  Business Response

  Date: 10/15/2024

  Subject: Response to Your Concern
  Dear BBB and Alicia
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the noise disruption you encountered during your visit on Sept. 28, 2024. We understand how important a peaceful environment is for your relaxation.
  While we strive to provide a tranquil atmosphere, we are unfortunately limited in our ability to control external noise. In this instance, it seems there may have been a louder talking outside our store building near our back exit/emergency door close to the back parking lot, which is not something we can predict or prevent because it was not our employees talking outside. It was someone else who are not our employees and no control of them. We did attempt to address the situation by checking with them, but it appears they were finished and gone.
  We appreciate your understanding and patience regarding this matter. Your feedback is valuable to us, and we will continue to monitor the situation closely to ensure a comfortable experience for all our guests.
  If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out. We hope to welcome you back soon for a more peaceful experience.
  

  Warm regards,
  HR Manager

  [email protected]

  For TREAT YOUR FEET, INC.

   

  
  

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22421092
  
  I am rejecting this response because: This is so false and such a routine response. When I left the massage room I seen multiple employees with the door propped open laughing and giggling and was told by the female who gave me the email address and took my payment that that is where the employees take a break. It’s apparent, someone saw my email sent on 9/28 and kept strolling to the next message and not accepting accountability shares a lot about the lack of business ethics or behavior. I’m requesting a refund as well just for those reasons. I never been to an establishment and not being able to speak to management, but provided a card with the email address on it. 
  
  Sincerely,
  
  Alicia Adams

  Business Response

  Date: 10/17/2024

  Dear BBB and Alicia:

  In response to your reply, we would like to explain as follows:

  Let me separate the situation here:

  1/ What I was talking about is the really happening at that time and noise was from the outside.  This is the true fact.

  2/ What you are mentioning on this email is also true.  We have our regular checking in and checking out procedures, During that short time of 5 minutes or so, customer and our front desk people sometime with massage people talking on the payment and/or receipt.  That is normal operation of the business.

  So, if you think that process took longer or too loader then you expect,  we would like to refund full amount of $70 to you.   Please provide your last 4 digits of credit card for which you have paid.  Once we got it, please allow us 7 business days to process the return.

  So, our goal in future is try to mitigate or shorten the checking in and out process and make that noise as little as possible.  Also we have to find the way to minimize the noice from outside as we mentioned.

  With best regards.

  HR Manager

  For TREAT YOUR FEET INC.

   

   

   

   

   

   

  Customer Answer

  Date: 10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22421092, and find that the resolution to refund my money is satisfactory, but the response unfortunately is confusing and not proper English so I can not fully  understand what the personnel from Treat Your Feet is attempting to relay. I know what I saw and was told and it had nothing to do with the patrons at the front door. My credit card last four is 1008 and I will look for my refund in 7 days. Thank you!
  
  Sincerely,
  
  Alicia Adams

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reservation for 5 people for Saturday and I called Friday to cancel because it was the wrong location. The manager **** was very rude and used derogatory terminology with me because I wanted to cancel. She threatened to charge my card $150 because Saturdays are busy. The website clearly states to call 24 hours before to cancel and that is what we did. I do not appreciate being treated in that manner to an establishment that Ive spent money in before. The establishment is dirty and I will never step foot in there.

  Business Response

  Date: 01/25/2023

  To Whom It May ****************** style="color: rgb(24, 50, 71); font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;">
  For customer ********************************* we did not charge her card because she was within the cancellation period. We just reminded her of the policy.
  
  HR Manager
  Treat Your **************
  5938 **************** #***-105
  *********, ** 30340
  Phone: ************

  Customer Answer

  Date: 01/25/2023

  The reservation was under ******* St. *******. I want to make sure the business knows exactly whom I am referring to. Please have them send that information over. 
  

  Thank you!

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a $100 gift certificate from their website for my birthday. Because I needed surgery on my feet, I had not used my certificate. This weekend, we had a friend have a birthday, so we gave it to her. (I can go after I heal.) Our friend drives all the way to the location, and they turned her away saying the certificate had been used. Again, Ive never been there, and never used the certificate. So my husband calls and asks who used it. They said they dont know, they only see that the certificate number has been used. They proceed to tell him that thats why we stopped doing online certificates, because we were having problems with them. So you know theres a problem, but you cant help us at all? So now we are out $100 and received absolutely nothing in return. Completely unacceptable.

  Business Response

  Date: 01/25/2023

  -----Original Message-----
  From: Treat Your ******************** <****************************************>
  Sent: Sunday, January 22, 2023 11:59 AM
  To: Complaints <****************************************************>
  Subject: Case #********
  
  EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.
  
  
  To Whom It May ****************** style="color: rgb(24, 50, 71); font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;">
  We will always take of the customers. Please have the customer contact **. We always ask for the receipt/proof of purchase and then honor it.
  
  HR Manager
  Treat Your **************
  5938 **************** #***-105
  *********, ** 30340
  Phone: ************
  Email: ****************************************
  Website: ***************************************************************************************************************************************************************************************************************************************
  
  Facebook | ******* | Instagram

• Initial Complaint

  Date:04/22/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st 2022 my husband and I scheduled an appointment for a combination service. We were serviced by Nini and *****. Both had poor effort and were mediocre. ***** left during the massage and did not meet satisfaction during the process. Nini had an ok body massage but a terrible foot massage. She took advantage of on and off sleeping and I would awaken to her barely massaging my feet. After speaking with the manager Keta, she advised would should have ended the massage and requested new massage therapist midway. After requesting a member of higher level management or owner to contact me she provided me with an email address which has not been replied to yet.