ComplaintsforTreat Your Feet Doraville
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had a reservation for 5 people for Saturday and I called Friday to cancel because it was the wrong location. The manager **** was very rude and used derogatory terminology with me because I wanted to cancel. She threatened to charge my card $150 because Saturdays are busy. The website clearly states to call 24 hours before to cancel and that is what we did. I do not appreciate being treated in that manner to an establishment that Ive spent money in before. The establishment is dirty and I will never step foot in there.Business response
01/25/2023
To Whom It May ****************** style="color: rgb(24, 50, 71); font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;">
For customer ********************************* we did not charge her card because she was within the cancellation period. We just reminded her of the policy.
HR Manager
Treat Your **************
5938 **************** #***-105
*********, ** 30340
Phone: ************Customer response
01/25/2023
The reservation was under ******* St. *******. I want to make sure the business knows exactly whom I am referring to. Please have them send that information over.
Thank you!
Initial Complaint
12/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My husband purchased a $100 gift certificate from their website for my birthday. Because I needed surgery on my feet, I had not used my certificate. This weekend, we had a friend have a birthday, so we gave it to her. (I can go after I heal.) Our friend drives all the way to the location, and they turned her away saying the certificate had been used. Again, Ive never been there, and never used the certificate. So my husband calls and asks who used it. They said they dont know, they only see that the certificate number has been used. They proceed to tell him that thats why we stopped doing online certificates, because we were having problems with them. So you know theres a problem, but you cant help us at all? So now we are out $100 and received absolutely nothing in return. Completely unacceptable.Business response
01/25/2023
-----Original Message-----
From: Treat Your ******************** <****************************************>
Sent: Sunday, January 22, 2023 11:59 AM
To: Complaints <****************************************************>
Subject: Case #********
EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.
To Whom It May ****************** style="color: rgb(24, 50, 71); font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;">
We will always take of the customers. Please have the customer contact **. We always ask for the receipt/proof of purchase and then honor it.
HR Manager
Treat Your **************
5938 **************** #***-105
*********, ** 30340
Phone: ************
Email: ****************************************
Website: ***************************************************************************************************************************************************************************************************************************************
Facebook | ******* | InstagramInitial Complaint
04/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On April 21st 2022 my husband and I scheduled an appointment for a combination service. We were serviced by Nini and *****. Both had poor effort and were mediocre. ***** left during the massage and did not meet satisfaction during the process. Nini had an ok body massage but a terrible foot massage. She took advantage of on and off sleeping and I would awaken to her barely massaging my feet. After speaking with the manager Keta, she advised would should have ended the massage and requested new massage therapist midway. After requesting a member of higher level management or owner to contact me she provided me with an email address which has not been replied to yet.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.