Complaints

This profile includes complaints for Greystone Power Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystone Power Corp

  11490 Veterans Memorial Hwy Douglasville, GA 30134-4369

• 

  Greystone Power Corp

  PO Box 897 Douglasville, GA 30133-0897

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the absolute worst company ever called these clowns 10 times or more today just to start service. Horrible experience. The representatives are rude and talk while youre talking I was hung up on 3 times. This company needs to go out of business ****. The dont need a name associated with Georgia Power because GP does a great job. I have never had to pay a deposit at GP probably because its not a country by kin NEVER HEARD OF COMPANY. I dont care for this company at all. Its sad to feel this being that I move in my Apt this Friday, 11/15/24. I have a bad taste in my mouth because of this company

  Business Response

  Date: 11/12/2024

  Called Ms. ******* to explain why the $250 deposit is required. Also, explained representative are not forced to continue with a call when profanity is being used. We were not able to come up with a resolution that was suitable for Ms. ******** No further action taken.

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22542006
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/25/2024

  We/GreyStone stand by our decision. 

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been on a critical care list for medical with greystone since 2022. I received another form to recertify at the end of July which was already past the 10 days it said it was due on the paper. I had the paper filled out by my doctor and my doctor sent it to greystone on July 26th 2024. On August 5th my power was shut off u expectedly and my heart monitor and breathing machine was fried. I called greystone. They told me they hadnt received the form and I needed to pay my past due, plus reconnect fees and a $355 deposit. I went into the office with the postmarked envelope as well as the form and notes from my doctor. The agent told me that the form does nothing from me. Even though I usually receive a door tag that tells me what to pay and by what date. The agent told me its a courtesy and it costs them more to send someone out with a door tag. Now not only is my medical equipment damaged but greystone wants me to pay more money. Im disabled and on life long medical devices to help me stay alive. Why is there no accountability for what greystone did/didnt do?

  Business Response

  Date: 08/06/2024

  ************,

  In response to your correspondence, below is important information and a summary of the events pertaining to your complaint regarding your account.
  
  Please understand that providing a ************* document only allows for more time to pay what is owed; it does not prevent services from being interrupted for non-payment. Taking time to review your monthly bill is a valuable step in preventing service interruption.
  
  To recap the events regarding your account:
  You called us on 7/16 to address a past due amount of $279.55. The total amount due of $579.89 (past due of $279.55 plus the current bill of $300.34) was to be paid no later than 7/17/24.
  We advised at that time that the account was subject for disconnection due to non-payment. You paid $200 of the past due amount on 7/18 leaving $79.55 to be added to the next bill. Be advised that the door tag allowed until 7/19 for the entire past due of $279.55.
  The new bill generated on 7/17 with a past due amount of $379.89 ($79.55 + $300.34) to be paid by the red warning date of 8/2.
  We did not hear back from you until 8/5, after service was disconnected for non-payment of the past due balance. At that point, we accepted a payment of $80 for a portion of the past due amount and restored service.
  We have reviewed your account, filed the critical care letter that you brought in yesterday, and waived all disconnection fees and deposit as a courtesy.
  Currently, the accounts past due amount of $299.89 must be paid by no later than 8/16. It cannot be extended any further than 8/16.
  The total amount owed is currently $675.94.      
  
  We do value your membership and strive to provide exemplary service.
  
  Sincerely,

  **************
  Supervisor,Member Services
  
  

   

   

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22093368
  
  I am rejecting this response because: I did what I was suppose to do. Im On the critical care list the new form was sent to me late and my doctor sent it to you guys on July 26th , I hadnt received a door tag after I made my last payment. Why is it so hard to say u guys messed up? My medical equiptment is ruined  

  Sincerely,
  
  *********************

  Business Response

  Date: 08/08/2024

  ************,

  Because you provided the critical care letter and the confirmation that it was submitted, we honored your request. We took responsibility by knowing that you did your part to submit the information needed, which is why we waived all fees and the deposit. Yesterday, August 7,we left another courtesy door tag for the past due amount of $299. 89, which we are extending until 8/16 for payment .  Please be advised that if you are unsure of your bill amount or past due amount, you may view your bill statement(s)online at www.greystonepower.com,download our app to your smartphone, email us at ***************************************** or call us at ************ during normal business hours.

  Sincerely,
  Ms. Hawes    

   

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22093368
  
  I am rejecting this response because: there was no previous door tag. U guys only honored the critical care form after my doctor had to resubmit it because my power was off and my heart monitor is damaged now. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with Graystone ********************** for over two years and have not had this issue. Recently however, the company has been charging me for "returned checks" and trying to remove around $4000 from the bank account used to pay the last bill. They are charging me for returned checks when I never initiated such payments. I made one payment of $90 on July 15th, I have proof of the transaction with my bank and this is the only payment that was made by me, however, the company is acting as if they never received the $90 payment and has been charging my account ever since (almost 14 different attempts to steal money from my account, with charges up to $1200 which make absolutely no sense.)When I reach out about the issue, the staff does not care; they tell me to go to my bank who has already confirmed that they have nothing to do with the charges and cannot stop Graystone from trying to remove the money from my account. In fact, one employee was so rude as to instead of helping me figure out the issue, she threatened that I would not be able to pay online anymore due to an issue with Their system (I just finished reading several other complaints about the same issue, it is obviously *********'s online system that glitches.)I would like every single fee removed that was put on my account because of "returned payments" as they did actually receive payment on July 15th and should never have kept sending me more emails about returned payments when they had already received monthly payment. It is not right that I would have to pay almost $400 in charges for an issue that is not mine but theirs, which is proven by previous complaints. I would also like to continue to be able to pay online, as this issue is not mine and the company needs to take accountability as to avoid further issues.

  Business Response

  Date: 08/05/2024

  Have spoken with ****************. Research has been ongoing for the last several days to find the root cause of the problem. Ask **************** to provide her bank statement so that our payment vendor can continue their research.

  Thank you,

  *******************

  Manager, Member Services

  Customer Answer

  Date: 08/05/2024

  I have sent the following documents to Graystone power, and these documents were attached to my original complaint. The photo with the white background is a picture of the bank statement with all transactions white-out except for the transaction in question. 

  We still need a resolution.

  Business Response

  Date: 08/06/2024

  Spoke with **************** on Monday, Aug 5 requesting a full bank statement so that further research can be done with our payment processor. Screen shots of individual payments, such as provided by ****************, will not provide enough data to research the doubled-up payment amounts that are in question. I will call **************** again to explain. Sincerely, *******************, ******** ****** Services

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  After speaking with ms.**** on the phone, she has let me know that charges have been removed, while I am still working on getting transaction numbers for her, I have reviewed the response in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you Ms.Iris

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own 7 acres and this company has been working on my property for 2 days now. I am a 1/4 mile back in the ***** which is well beyond 15 feet from the road. This project was coordinated thru my neighbor who does not even have the same address. A member showed up to her to discuss. There have been up to a half a dozen large trucks on my one way narrow driveway. I am retired with a disability and own a dog lodging business. The workers will not allow anyone thru and cannot speak English. I had to call the ********** Department to get them moved to leave my home. I have no idea who these men are that are hanging around my front yard 10 hours out of the day when I live this far back in the *****. They have cut down trees and I have large mounds of dirt, gravel in the driveway. I have called 3 times, and no one has called me back. I am concerned I have undocumented workers in front of my home for 10 hours a day when I have a house full of dogs. There is a large open space for them to park in, yet they parked in my driveway. This driveway is 20 years old and was recently repaired and now where the repair was done is filled with gravel everywhere. Who shuts down a disabled persons' business and not allow them to enter or leave their own home. This is unacceptable and there is a concern about the safety of all.

  Business Response

  Date: 07/16/2024

  Dear **************, 

  We apologize for any inconvenience this may have caused. We have forwarded your concern to management in our Line Construction & ***************** Someone should be following up with you within the next ***** hours.     

  Respectfully,

  **************
  Member Services Dept.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21982040
  
  I am rejecting this response because:  *********** nearly apologized for the inconvenience.  They did not provide an answer to my questions and I am still waiting for them in writing.  You can't just dump undocumented workers off at someone's 7 acres property to perform work. I am a single female and isolated back at least a 1/4 mile in the *****.  Greystone indicated this was a routine project for getting other internet companies in here, but I have a message from my neighbor accusing me of shutting her project down and that her husband was overseeing things.  She said they had been trying to get this done for 2 years.  This happens to also be a superior court judge.  I'm sure Greystone will go thru the necessary steps to notify the appropriate authorities since this is very serious.  I'm disappointed at Greystone Power for caring more about lining their pockets, than my safety and well-being.  I was prevented from leaving my property from undocumented workers yet no authorities are involved.  My customers and visitors were prevented from entering my driveway. I had to call local ********** **** to leave my own home. They considered this a non-emergency.  I have a video of a 1/4 long of work trucks and a picture of the truck that had his driver side faced to my bedroom window.  Who goes a 1/4 mile in the ***** on someone's driveway and shuts it completely down. I urge the BBB to investigate Greystone.  I personally have friends looking for a jobs, and it's illegal to give them away to undocumented workers. We are concerned about what happened here, cover-up and potential retaliation.   Just making sure this is all on record in case anything comes up.  

  
  Sincerely,
  ******************************

  Business Response

  Date: 07/17/2024

  Our GreyStone Connect team met with ************** and the issue has been resolved. Per the Vice President of GreyStone Connect: We met with **************, and we are good to start working again tomorrow.  ***** and ***** (construction staff) will be on site in the morning with a small crew.  We assured the member that the crew will not block her driveway and that there will always be an English-speaking ****** with the crew.  We also assured her that all workers are documented.

  Please consider this complaint resolved. Thank you.

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been with this company for over a year with no problems making payments in the prepaid section. I made payments consistently without problem and now all of a sudden recently Im getting notifications that I have a return check. And now Im being charged all these fees, which is absolutely ridiculous. As of recently, both me and my mother have made payments on our individual accounts and cards and now, all of a sudden theyre saying that they returned yet when I speak to my bank, theyre not showing to have returned anything. in the past 72 hours I have had to spend over $100 to try to rectify whatever the issue is and when speaking with a representative, I am highly disappointed in the fact that the representative did not appear as if they even cared what I was speaking about. Or even cared to help me. Being that Im seeing other complaints on here with the same issue as mine. Its starting to look like to me that this company is just trying to find a way to take money from their customers I dont understand how all of a sudden after making payments all this time with no problem , now theyre rejecting my payments. And charging me for it. I really do think that they are having a massive system and choosing to blame the customers instead of addressing what really may be happening. I dont normally like to do things like this, but I feel like the lack of care from the representative that I spoke with, and the fact that I am having to sit and pay large amounts of money every day, thats already difficult to get by sometimes. I feel very taken advantage of And I am very disappointed in how Im being treated. Especially when I am not the only person that is dealing with this. It cant always be the customers fault when you have a large amount of people that are dealing with the same exact thing, and ultimately it makes no sense .

  Business Response

  Date: 04/02/2024

  We've attempted to contact **************** on several occasions but have been unsuccessful.

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 23 years with Greystone Power my bill has never been over the low $300.00s and only a few times. But my current bill from 08/09/23 to 09/08/23 increased to $547.58 close to a ****** increase over my highest bill ever for one month. It could be these new meters they forced it costumers to use a few years back, but I just cant imagine why I this kind of bill increase. Being retired and on a fixed income I will probably have to go several days without anything to eat to pay this outrageous kind of power bill increase.

  Business Response

  Date: 09/27/2023

  Our records indicate that the bill from 7/10 to 8/9, due by 9/8, was $466.44. The current bill from 8/9 to 9/8 totaling $547.58 is due by 10/10; the increase in kilowatt hours (kWh) used, which increased the bill by $81.14. These bills occurred during summer months when high temperatures increase the need for more cooling in the home. This year was significantly hotter than last; more than 45 consecutive days over 90 degrees.
  
  We show that you currently have an arrangement on your account extending payment for your past due amount of $466.44 by no later than 10/6. We are always happy to work with our members as best as possible. We cannot make the bill go away over energy use but we can extend time to pay in order to help in times of need.
  
  In reference to our meters, they are designed to capture the actual kWh used; not cause additional charges. We do not control a locations consumption; we bill according to what is used.
  If we can be of any further assistance please contact our office @ ************. We will do our best to work with you.

  Respectfully,

  **************

  Supervisor, Member Services

• Initial Complaint

  Date:09/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I incurred a power outage that caused me to lose several hundred dollars in groceries. **************** did absolutely nothing because they know I have no ability to switch services in my area, and highlighted that when I made a request for a statement credit.

  Business Response

  Date: 09/13/2023

  We are reviewing and will follow up with the member

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a week now they have been trying to pull money out of one of my closed checking accounts and they keep hitting me with all these fees. Within 2 days or so i paid them over $100 and they keep doing the same thing. I told the company that the account was closed due to fraudulent activity but they are still trying to pull money out and now ** still getting hit with these return fees. I want them to fix my account ASAP, i would also like this matter to be sent to them today and have a resolution by the end of the day before they turn my power off

  Business Response

  Date: 08/11/2023

  I have worked with this member regarding the return payment issue. I have removed some of the fees and offered to remove additional fees if the bank will provide documents stating they were supposed to cover the outstanding payments to us that they actually did not. We have no control over payments processing behind the scenes once they have been submitted to us. Once they have returned to us, the process of trying to clear a payment has been exhausted. I am still working with this member with his bank to try to get the info needed in order for us to removed additional return check fees. 

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an Acitive Duty Soldier and was away for two months when my power was off due to not paying towards the bill. ******* this time I was away for training and lost my card and had frad activities on it. Due to me being away, my new debit card was sent to my house and not where I was training at. I'm in the process of selling my house and I need the lights on for the inspection. I no longer stay at 3-7 ******** Trl and never recieved anything that I would have to make another desposit to have my power back on.

  Business Response

  Date: 07/31/2023

  Good morning,

  I have reached out to the consumer as requested.  She was not available and I left my direct contact number for call back to address her concerns.

   

  Thanks

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account #********** was close by my wife without my authorization. My name is the only name on this account that I opened in ****. I didn't give permission for *************************** to close account #*********** (***************************). And the refund check that was mailed to ********************** was deposited without my knowledge.Why would you close this account without my authorization? her name wasn't opened with her name so why would you close it without the account holders permission?

  Business Response

  Date: 07/07/2023

  I spoke with ******************** regarding GreyStone Power's process and provided options.  He will follow up with me next week.