Complaints

This profile includes complaints for Greystone Power Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystone Power Corp

  11490 Veterans Memorial Hwy Douglasville, GA 30134-4369

• 

  Greystone Power Corp

  PO Box 897 Douglasville, GA 30133-0897

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a loyal patron of Greystone Power for over a decade, I have witnessed multiple issues including excessive deposits, pricing discrepancies, and overbilling. Recently, I discovered an error in my power bill, indicating that I was charged between $1000 and $2500 per month despite having all lights and equipment switched off on my property. Consequently, my family and I acquired a condo at Atlantic Station, where we spend most of our time due to the recurring issues with Greystone Power. This decision was influenced by our desire to avoid living in a property with exorbitant power bills. We also own a ****** sqft commercial building powered by ******* Power, and our monthly bill has never exceeded $1000 despite being operational for 14 hours daily. Having scrutinized complaints lodged by numerous customers, I have taken a proactive approach to redress this issue. In my capacity as a member of the filming industry, I have set up cameras in all rooms for 60 days, and I have also reached out to WSBTV 2 ******* news station and the ***************** of ******** Affairs. Evidently, several customers have been affected by these practices, and it is imperative that the business practices of this company undergo investigation. For instance, the imposition of a double deposit without prior notice is unacceptable, and Greystone Power should ensure that customers are informed of the ramifications of service disconnection. Additionally, Greystone Power accrues interest on the deposit held for 18 months, and it remains unclear whether customers receive interest when the deposit is refunded. It is critical that these issues are scrutinized, and appropriate measures are implemented to address them. I pray that this company is investigated for unfair business practices. My most recent bill was $1180 for Feb and Jan $1280 unacceptable.

  Business Response

  Date: 04/04/2023

  Thank you for reaching out, we will follow up with the member on file. 

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GreyStone power was charging me for returned checks I supposedly used to pay on my prepaid account. Problem is I dont own a check book. They were going into my account unauthorized charging me fees! My bank did an investigation and thats how I knew it was from GreyStone power. I disputed transactions but they added the fees to my prepaid account! They were very unprofessional and refused to work with me and now -$150 on a prepaid account. They are threatening to disconnect my power because I refuse to pay for bogus charges they added on my account!

  Business Response

  Date: 02/18/2023

  Good morning,

  This matter has been resolved.

  Thank you.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystone Power charged me a deposit fee of $220, a disconnect fee of $20, and and disconnect notice fee of $25 (???). This was addd onto my bill but I had paid my full amount due ($121.67) before the disconnection date which was 12/18/23, which is a Sunday by the way and they are closed on Sunday, so that is why I made the payment that Friday 12/16/23. My bank records showed it being received and was taken out of my bank account on that Friday (12/16/23) but GreyStone is telling me they didnt receive payment until 12/19/23 so they disconnected my power. I woke up that morning with no power so I called them but waited for an hour so I selected the call back option they offer. They never did call back but they did turn my power back on during that time I was waiting for a returning call from them. Hmmmmm. The customer service there has been atrocious as they refuse to help me in any way. I wish I could switch power service but they are the only company that services my area. I feel trapped with a company that is dishonest and unprofessional!! They cant possibly get away with this. Thank you,***********************

  Business Response

  Date: 02/10/2023

  Good Afternoon,

  We have spoken with our member Mr. *************************** and his concern has been resolved.

   

  Thanks

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystone Power - *****, ** Company is overcharging consumers for power service.Received a bill for ******* to the amount of $1067.00 - just so happens to be a time period power to the house was temporarily shut off for less than 24 hrs as my wife and I were working through temporarily being displaced due to a failure in the homes sewer lines and the house flooding with sewage. We tried to communicate to have payment for the month defaulted because of the issue but were not given any leniency by Greystone. They shut the power off and sent notice, we immediately paid payment and power was restored. Apparently to remotely switch the power off to the house Greystone is saying they can charge what is called a "consumer Deposit" fee to the amount of $600 for remotely flipping a switch for less than a 24 hr period. That is hoghway robbery when no one from Greystone was even sent out to the property in person to turn the power off. It was done remotely. But according to Greystone they reserve the right to charge for the inconvenience so called. So now for an 18 month period we had to agree to pay a pro rated amount of $140 dollars tacked onto our monthly power bill until we satisfy Greystone to the total amount of $1067 dollars. To keep from power being disconnected.

  Business Response

  Date: 02/06/2023

  To whom it may concern,

  We do apologize for any inconvenience.  There are several concerns in this complaint and I will attempt to address them as best as possible.
  
  The bill in question, for $1067.52, included a $600 deposit added due to a disconnection for non-payment. We have no record showing that an attempt to pay was made prior to disconnection, nor was there any request for an arrangement on the past due balance in order to avoid disconnection.However, we will be happy to research further if specific data can be provided as to a date, time frame, or anything else of when you called or tried reaching us through our web page.
  
  Stated on every bill with a past due balance is the phrase,If disconnected a sufficient deposit will be required. In addition, the past due balance was in red with a warning date of 1/13/23. We show service was disconnected for a past due balance that was due by 12/28/22 but no later than 1/13/2023. We did not receive payment until service was disconnected on 1/19/23.  
  
  We show that we spoke with both Mr. and *************** when they called on 2/2/23. We reviewed the account and although the location warrants a $600 deposit after disconnection we reduced it to $420 and split it into 3 installments of $140 for the next 3 months, not 18 months. I apologize if that was the understanding.     
  
  We try to work with all of our members and it is never our intent to overcharge or be inflexible. The current bill has the first $140 deposit installment for a total of $307.52 including  your monthly charges due by 2/27/23. I hope this has cleared up any misunderstanding.  
  

   

  Sincerely,

  
  **************
  Supervisor,Member Services 

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill was ***** , I pay that . Then now it shows 40.49$ why

  Business Response

  Date: 02/02/2023

  We have spoken to the member and this has been resolved

• Initial Complaint

  Date:01/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our powere was disconnected and I paid the past due to have it turned back on immediately. My next bill went from $319 to over $1100.00. Somehow theyre adding a deposit to my account for no reason. Ive paid my current bill and it still shows a balance over $800. It wasless than a month late. I inderstand the late fee and reconnect fee. Why am I being charged a deposit? This is not a new service. Where was the notice that I would have to pay a $365 deposit 8 months into my service connection. Its not right. Someone please help. How is this legal?. how can you go from $300 to $1100 in 3 weeks? Can someone investigate this?

  Business Response

  Date: 01/19/2023

  The member has reached out to GreyStone Power and the issue has been resolved.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2nd the power to our house was turned off for a 30 day past due balance of $111 and some change. I received one email notification on November 10th, stating there was an issue processing my credit card to which I assumed was a mistake, as there was ample credit available on the card. I received no further communication or warning the power would be turned off. I don't understand why a utility company would disconnect service for a minimal amount overdue by 30 days and more importantly, not provide further communication the service would be terminated prior to them doing so. This was a major inconvenience for my wife and 15 month old son on a cold day. How this minor payment issue was handled by Greystone is completely unethical. Additionally, they have setup their automated phone system so it is impossible to speak with a live agent to resolve any issues. If they were not a monopoly in Georgia, I would certainly be choosing another power provider.

  Business Response

  Date: 12/05/2022

  The $465 deposit and the $5.35 late fee have been waived. The $45 Off for non-payment fee will stand. ************** has been informed.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystone power is robbing the consumers. They purposely do not call or text or email the day a payment is due so you can Get disconnected than turn around and charge a reconnection fee plus an additional deposit. This is completely wrong. They don't care about families and hardship. Electricity is too important and should not be handled in this matter. I've only experienced this in *******. I wish I knew of this before purchasing my home in this town. My arrangement was set up for November 9 I never received a courtesy call on November 9 or the 8th the rude representative stated that I received an email of a reminder on November 4 mind you I have a premature newborn and I have other children and many other household bills that I'm holding down I cannot remember if I even got that email on the 4th as she claimed. I forgot about my arrangement on the 9th on 10th no one called to tell me I will be disconnected the 11th veterans day at that my baby's machine was turned off and I couldn't log in for work there was no electricity this company do not care if you are on a respirator they will shut you off a day late on an arrangement with no courtesy call the day of no text no email or any reminder then rudely turn around and charge you double your bill for a deposit and then a reconnection fee this is double dipping in our pockets and the people of ****************** need to protest write to the mayor to our Governor ******************* we need to do more than just complain on the neighborhood app. I've lived big cities and never in my life have I've been disconnected to be reconnected with an additional deposit AND a reconnection fee. Being on a budget during a pandemic future bills will be higher which will effectively consumers more hardship ask for a supervisor after lengthy hold sounded like the same no compassion representative and said she was the manage nothing can be done but installments. ********************* is GreyStone Power Corporation's President/CEO ****** to FTC change is needed

  Business Response

  Date: 11/16/2022

  We reached out to ************************ regarding her concerns regarding her interaction with ****** Services as well as the arrangement process.  Both have been resolved and member is satisfied with the resoluton.

  Customer Answer

  Date: 11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Greystone Power Corporations and I do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business Response

  Date: 09/27/2022

  Dear ****************,

  Our records indicate service was in your name at ********************************************************************************** from 6/4/2018 - 11/14/2018.  There's currently an outstanding balance of $72.90. Please provide ** this documentation showing your address during the time in question. Once received we will research and reply in a timely manner.

  Thank you,
  *********************
  Supervisor, Member Services

• Initial Complaint

  Date:09/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is really a monopoly! They prey on families having a hard time. In what world do you see a family having a difficult time and financial hardship do you impose outrageous bills and requirements??? In attempt to make an arrangement that they dont even send a reminder for they shut off your service then take it upon themselves to charge over $1000 deposit to a family who already is experiencing trouble paying their high bill! My electric bill has been over $1000 all summer and we literally cant go to another company! This company is a greedy, price gauging monster that prays on people when they are down. This is my second summer experiencing price gauging on my electric rates and after ONE disconnect they are trying to charge me over $1000 in addition to my already astronomical bill!? This is insane! I hate this company! I wish I could sell my property just to get out of their service area! They are MONSTERS!!!!!!

  Business Response

  Date: 09/16/2022

  ******************,
  We apologize for the apparent misunderstanding. With your postpaid account, a deposit was not added  when you started service with us.  Be advised that your monthly bill states if disconnected a sufficient deposit will be required. Due to a broken arrangement the location was disconnected for non-payment.
  Not all locations require a such a high deposit; the amount is based on the average usage of that particular home. Once your bill has been paid in full and on time for 18 consecutive months, the deposit is refunded back.

  Our records show your account was set on an arrangement on 8/22/2022 to pay a past due balance that was originally due by 8/12/2022. The arrangement allowed you to pay the past due balance by no later than 9/9/2022.An email reminder went out on 9/8/2022 @8:33 am,  but the arrangement was not kept as agreed.  We gave a few more days after the due date of the arrangement; no payment was made therefore service was interrupted on 9/13/2022.
  

  We work with all our members as best as possible and we are more than willing to look into reducing and or splitting the deposit into 2 or 3 or installments. We have reviewed the account and after our recent conversation with you on 9/15, we agreed to reduce the deposit and split it. Again, we are sorry for the misunderstanding and hope to continue serving you.
  
  Sincerely,
  Ms. **********; 
  Member Services                                            
  
  

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************