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Hollis Cobb Associates, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hollis Cobb Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DJO Global billed me for a knee brace following my ACL surgery. I settled the amount owed through my insurance portal on November 2, 2024, and DJO accepted the payment on November 21, 2024. Despite this, I've been bombarded with calls and mail claiming I haven't paid, despite providing proof that I have. My insurance has also contacted them numerous times, only to face similar obstacles like unanswered calls, no call back, or claims of ongoing training sessions. Everything on both my end and my insurances end clearly shows that the payment was made and accepted by ***. They have now sent a collection agency to pursue the bill which is Hollis ****.I explained the entire situation to them during my first call, and they asked me to send an email with proof of payment showing that *** had accepted it, assuring me they would investigate. The representative I spoke to was very polite and respectful. I submitted the requested email on April 4, 2025, but did not hear back until April 28, 2025, when I received a generic automated message simply stating that I owed a debt to DJO. I called them the same day, only to be told, "Well, DJO says you haven't paid, so you have to pay," even after I pointed out the proof of payment I had submitted. The customer service representative I spoke with was extremely rude, offered no assistance, and the call quality on his end was poor, cutting in and out and making it hard to understand him. When I asked him to repeat himself, he responded in a noticeably irritated tone. They never responded to my email or explained whether they ever reviewed or discussed my proof of payment with DJO. What was the point of asking me to submit proof of payment and of *** accepting that payment if they had no intention of actually investigating it?

      Business Response

      Date: 04/29/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information to any credit reporting agency.   The original creditor confirmed the consumer is responsible for the balance.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continue to call claiming I have a balance due However they have never sent me a bill of ANY type Their web portal doesnt accept any email address I have.

      Business Response

      Date: 04/22/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** The initial letter was mailed on 1/27/25 to the address on file. Consumers are invited to contact us at ************ with any additional questions or concerns.

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23235629

      I am rejecting this response because: no action has been taken 

      Sincerely,

      ****** ***** Ii

      Business Response

      Date: 04/23/2025

      We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ***** Ii

    • Initial Complaint

      Date:04/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bill I never had with an ambulance service I don't use. I have never used ***** ambulance service. And I don't know where this came from, or who this company is.

      Business Response

      Date: 04/21/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Thank you for bringing this to our attention. After researching we agree you are not the party we are attempting to contact. The phone number has been removed and added to our Do Not Call List. 

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to contact me about a debt. After responding that I wanted to see an itemized bill of charges, I received a bill that was much more reasonable, though still not itemized. I paid the lower bill. After that payment, I started receiving the larger bill again, still with no itemized list of what exactly I was being billed for.

      Business Response

      Date: 04/17/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will not hesitate to file additional complaints if this issue is not resolved.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been told by *** that my account is in good standing. Yet I am being HARASSED by your organization via text and phone calls. I have been told multiple times by *** that my balance is zero. This is fraud and discrimination against me because of my LGBTQIA+ status and I will be filing a restraining order if communication is not resolved and ceased immediately.

      Business Response

      Date: 04/15/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Dispute Against Hollis ************************* Harassment Over Incorrect Debt To Whom It May Concern,I am submitting this formal complaint against Hollis ************************* due to repeated and unjustified harassment concerning a debt that has already been paid and should not be in collections.The alleged debt in question originated from *******************. This matter has already been reviewed and corrected twice by *******************, confirming that the debt has been resolved and paid. Despite this, Hollis **** continues to contact me with phone calls attempting to collect on this invalid debt.I have no contractual agreement with Hollis *************************, and therefore, they have no legal basis to contact me. Their persistent communication constitutes harassment and is a violation of my consumer rights under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692c and other applicable consumer protection laws. They are also reporting inaccurate information regarding this debt, which may violate provisions of the Fair Credit Reporting Act (FCRA), 15 U.S. Code 1681s-2.I am requesting the following immediate actions:1. Cease and desist all forms of communication with me regarding this matter.2. Remove any and all records of this alleged debt from their systems and any third-party credit reporting agencies.3. Provide confirmation in writing that this account has been closed and is no longer being pursued.Failure to resolve this issue promptly may result in further legal action and formal complaints filed with additional regulatory bodies.Sincerely,******* *****-*****

      Business Response

      Date: 04/11/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information to any credit reporting agency.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

      Customer Answer

      Date: 04/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****-*****

    • Initial Complaint

      Date:04/08/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is due to a bill from Northside Radiology. I have been paying the $100 a month (more at times) that was agreed upon with Northside Hospital. I have never missed a payment. Now I have this company calling me multiple times every day. Never leave a voicemail. I work and cannot answer my personal phone. They have now started using my emergency contact information and are harassing my husband. I went to pay my monthly bill with Northside and it is now showing a Zero balance. I know I still owe. They aren't answering me. I will pay my bill as I have been doing with Northside, who I have an agreement with. This collection company is at harassment level with the calls! I want to pay my bill. I have been paying my bill. And now Northside isn't accepting my payments. I will pay the hospital who I have the agreement with. Not an outside agency who are rude.

      Business Response

      Date: 04/09/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

      Customer Answer

      Date: 04/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt was supposed to be covered by an HRA account my parents had while having insurance. I texted the number provided from the debt collector to tell them they never responded I texted again they never responded but they continue to call me to say they are trying to collect a debt but they wont work with me when I dont owe this money.

      Business Response

      Date: 03/26/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department.  We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.

    • Initial Complaint

      Date:03/24/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not contract with this company. I want to be removed from their list and stop calling me everyday.

      Business Response

      Date: 03/24/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** The phone number provided in the complaint has been added to our Do Not Call list.

      Customer Answer

      Date: 03/24/2025

       
      Complaint: 23107500

      I am rejecting this response because: I did not contract with this company.

      Sincerely,

      ******* ******

      Business Response

      Date: 03/25/2025

      The phone number has been removed and added to our Do Not Call List. There will be no further contact from Hollis Cobb Associates regarding this matter. 

      Customer Answer

      Date: 03/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Dental provider (*********************************) has stated that this charge is NOT legitimate. During all of my communications with the dental school, I have NEVER heard about this amount being due. I am therefore left with the fact that **** Associates are scam artists and do not have any collection agency in this matter. If this company persists in ********* me about a debt that I never incurred, I will turn this over to the **************************.

      Business Response

      Date: 03/18/2025

      We are in receipt of your communication and appreciate the opportunity to respond. Concerns of this nature are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc.regarding this matter. Consumers are invited to contact us at ************ with any additional questions or concerns.

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    Hollis Cobb Associates, Inc. is BBB Accredited.

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