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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have just found out this company has filed a lawsuit against me but I have never been given the opportunity to resolve this matter. I have received no communication from crown asset management nor do I know what this is about. I would appreciate being informed of what this is about
Business response
09/25/2024
Crown Asset Management (CAM) is in receipt of ***** ***** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** ***** ****************, ********************* account ending in 6171 was opened on September 7, 2022, charged-off on July 6, 2023, and subsequently purchased by CAM on or about July 28, 2023.
The consumers account was originally placed with **** servicer, ******* ************* **** (*******) in August 2023. ******* sent an initial notice via email to *************************** email was opened on August 11, 2023, at or about 4:10 ET and is attached for the consumers convenience.
Communication regarding this matter was also sent to the same address as listed on this complaint dated March 7, 2024, from CAMs servicer ***************, **** (JLG), and is attached for the consumers convenience. After multiple attempts to amicably resolve this matter were unsuccessful, a lawsuit was filed by *** on or about May 24, 2024. JLG may be reached directly at ************.Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was informed by a loan company that this organization has inherited a debt that I owe. Ive been trying to contact them via phone and email to no avail. Both the toll free and the local numbers disconnect immediately when you go through the prompts or it rings until it simply hangs up. All emails have gone unanswered and Im simply trying to get information on what I owe to get it taken care of. I simply need a statement from them reflecting what I can owe as their website isnt even equipped for you to go into any kind of portal for self help. I was starting to think the company didnt exist until I saw that there were other individuals experiencing the same issues as I have been for weeks. I would simply like an emailed statement of monies owed.Business response
09/17/2024
Crown Asset Management (CAM) is in receipt of ***** Vanterpools BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** Vanterpools *********************, ************ account ending in 1059 was opened on March 14, 2022, charged-off on November 12, 2023, and subsequently purchased by CAM on or about December 20, 2023.
The consumers account is placed with CAMs servicer, ************************ who may be reached at ************.Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crown Asset Management, LLC not liable for this debt with charter communications, I do not have a contract with Crown Asset Management, LLC , they did not provide me with the original contract as i requested.... and also my **** was sold from petal credit unionBusiness response
08/14/2024
Crown Asset Management (CAM) is in receipt of ******************* BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******************* Petal Card, ***** WebBank account ending in 2650 was opened on May 12, 2021, charged-off on December 24, 2022, and subsequently purchased by CAM on or about January 20, 2023.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt for the consumers convenience as it related to the Petal Card,Inc. account.
CAM has no affiliation with Charter Communications.
The consumers account is currently placed with Superlative RM for servicing, who may be reached directly at ************.Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PETAL CARD 1/ WEBBANK, I do not have a contract with CROWN ASSET MANAGEMENT CAM LLC, they did not provide me with the original contract as i requested.Business response
08/07/2024
Crown Asset Management (CAM) is in receipt of **************** BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** Roses ***************** WebBank account ending in 1160 was opened on November 25, 2022, charged-off on July 27, 2023, and subsequently purchased by CAM on or about August 24, 2023.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt for the consumers convenience.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies. As a result, the consumer should contact Upstart Network, with any tradeline deletion request or demand.
The consumers account is currently placed with Superlative RM for servicing, who may be reached directly at ************.Customer response
08/07/2024
Complaint: 22080810
I am rejecting this response because:I am writing to formally dispute the account you have reported on my credit report. I have never signed any contract or agreement with your company, and have absolutely no knowledge of who you are and therefore, I reject your response and assert that this account is not valid.
Your inclusion of this account on my credit report is a violation of my rights. I request that you immediately remove this account from my credit report and cease any further reporting or collection attempts.
Please confirm the removal of this account at your earliest convenience.
Sincerely,
*******************Business response
08/07/2024
As previously stated,CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies. As a result, the consumer should contact the entity reporting the tradeline with any deletion request.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Upstart informed me that my debt was sold to Crown Asset Management. I received a letter stating FMA Alliance was in charge of my debt. I've made several payments to FMA Alliance, only to find my account has disappeared from their payment portal. I spoke to FMA Alliance's customer service and was told they were not the proprietors of my debt and to contact Upstart. Upstart's customer service team informed me the debt had indeed been sold to Crown Asset Management. I have sent several emails to CAM and even tried to call, but their automated system got me nowhere. I have received no response. I have kept the logs to both to ensure nobody can state I haven't tried to reach out to resolve this.I just want to be put in contact with someone so I can resolve this matter as soon as possible.Business response
08/14/2024
Crown Asset Management (CAM) is in receipt of ************* BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ************* *********************************** account ending in 5800 was opened on March 28, 2022, charged-off on September 26, 2023, and subsequently purchased by CAM on or about October 27, 2023.
The consumers desired resolution is contact with CAM related to this matter. *** has reassigned the consumers account to FMA Alliance to continue a mutual resolution of this matter. FMA Alliance may be reached directly at ************.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I settled my collection account in full. However the agency has not reported as such to the credit bureau. They advised me to wait 90 days then dispute the account in which I did however they refuse to update the account showing the account was settled in full. The agency has not reported to the credit bureau since January 2023. I have a PDF file showing and proving the account was settled in full.Business response
07/23/2024
Crown Asset Management (''CAM'') is in receipt of ********************************* BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ********************************* ********************** DentalFirst Financing, account ending in 8361 was opened on January 31, 2022, charged-off on September 30,2022, and subsequently purchased by CAM on or about January 20, 2023.
The consumers account was Satisfied in Full in May 2024 and has been closed as such in our office.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.Initial Complaint
06/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with Upgrade, I do not have a contract with CROWN ASSET MANAGEMENT, they did not provide me with the original contract as requested.Business response
06/21/2024
Crown Asset Management (CAM) is in receipt of *********************** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that *********************** ******************************* account ending in 2013 was opened on March 27, 2023, charged-off on December 26, 2023, and subsequently purchased by CAM on or about January 25, 2024.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt for the consumers convenience.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.Initial Complaint
06/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a loan with Upstart through ***************** My loan was automatically deducted each month from my checking account. I received a letter notifying me of the change and that there was nothing I needed to do. The company that bought the loan is Crown Asset Management . I noticed that the money was not being deducted. I inquired and received a letter stating that my information was incorrect and I needed to change it. I called my bank and they said no one had tried to deduct money and that my information never changed. I emailed the company using the link in the letter they sent. No one responded. I called and was told they couldn't speak to me because my account was in collections. I never received any letter or email telling me that I was in default or that it was going to collections. I had to wait 2 more weeks until I was contacted by the collection agency and obviously by that time it was too late to do anything. When I asked the collection agency why I was never notified they said they didnt know the law and if I had to be.Business response
06/17/2024
Crown Asset Management (CAM) is in receipt of *********************** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that *********************** *************************************** account ending in 5651 was opened on February 25,2022, charged-off on February 23, 2023, and subsequently purchased by CAM on or about February 28, 2024.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with D&A Services, LLC for servicing, who may be reached directly at ************.Customer response
06/17/2024
Complaint: 21821867
I am rejecting this response because it doesnt explain why I was never notified in writing that I was delinquent and was being sent to collections
Sincerely,
*********************************Business response
06/21/2024
*** is the current creditor of the account and therefore unable to substantiate the consumers allegations from the original creditor.
The consumers account is currently placed with D&A Services, LLC for servicing, who may be reached directly at ************.Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crown asset management, sold a debt to an attorney without validating said debt, from a petal credit card that I had owed on. I paid on it, and should have had said balance cleared. therefor I do NOT owe anything else. I am disputing this debt!!! That said, they sent it to an attorney and are threatening to **** I believe they violated the law, by sending it to civil court, without stating that I even owed this debt. They filed a lawsuit in civil court for $1069. I am not liable for this debt, and should have been notified by regular mail of said validation, instead of going straight to court. I cannot afford a judgement against my wages, at this time per their attorney, ************************************ PO BOX *****, MIDDLBURG HGTS, OHIO ***** CLAIMS I owe. I am not liable for this contract. Per the **** crown asset management, was supposed to have notified me prior to filing a law suit in civil court. This will not go to court, as they failed to provide proper validation per the ****, and just sent it to court. They flat out bought it, and sent it straight to court.Business response
06/17/2024
Crown Asset Management (CAM) is in receipt of *********************** BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***************************** Card, Inc.,WebBank account ending in 5258 was opened on March 22, 2021, charged-off on September 23, 2022, and subsequently purchased by CAM on or about December 20,2022.
The initial written communication notifying the consumer of the debt was sent to the consumer on February 2, 2024, to the same address listed in this complaint. The lawsuit was filed on or about June 6, 2024, and service was perfected on June 7, 2024.
If the consumer can provide evidence of this account being previously paid in full, as stated in the complaint, we encourage them to provide for further review.
The consumers account is currently placed with **** for servicing, who may be reached directly at ************.Customer response
06/17/2024
Complaint: 21818278
I am rejecting this response because: I dispute this debt by law FDCA requires you to validate the debt prior to sending it to court. Your company had no business taking a debt to court without validating, said debt. This is your formal dispute and i will be sending a notarized copy of said dispute to ****.
Sincerely,
*********************Business response
06/26/2024
*** previously responded to this complaint on June 17, 2024. Due to pending litigation CAM is unable to respond further at this time.Initial Complaint
06/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am requesting for the wage garnishment to be lifted from my employer as I believe that there is a lack of validity associated with this account.Business response
06/21/2024
Crown Asset Management (CAM) is in receipt of ****** Piggees BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******************** entered into a Santander Consumer Auto Loan account ending in 1000 on December 10, 2013. The account was charged-off on August 31, 2017, and subsequently purchased by CAM on or about July 30, 2018, and is currently placed with ***** & Brand, LLC for servicing.
Due to pending litigation CAM is unable to respond further at this time.
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Customer Complaints Summary
89 total complaints in the last 3 years.
42 complaints closed in the last 12 months.