Complaints
Customer Complaints Summary
- 104 total complaints in the last 3 years.
- 49 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CROWN ASSET MANAGEMENT LLC. I do not have a contract with CROWN ASSET MANAGEMENT LLC. They did not provide me with the original contract as requested.
Business Response
Date: 04/11/2025
Crown Asset Management (CAM) is in receipt of ****** Dockenss BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** ******* has the following two (2) accounts open with CAM:
1. *******, *******************, account ending in 7543 was opened on January 4, 2023, charged-off by Pagaya AI Debt Grantor Trust ****** on December 2, 2023, and subsequently purchased by *** on or about January 5, 2024.
a. After numerous attempts to amicably resolve this matter with the consumer were unsuccessful, a lawsuit was filed on or about January 22, 2025. The consumer was served on February 11, 2025.
2. ************, *********************, account ending in 5175 was opened on March 3, 2022, charged-off by Upstart Structured Pass-Through Trust, Series ******A on December 2, 2023, and subsequently purchased by CAM on or about January 30, 2024.
a. After numerous attempts to amicably resolve this matter with the consumer were unsuccessful, a lawsuit was filed on or about February 18, 2025.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt or a request to cease and desist. Verification of the debt for each account has been sent to the consumer by **** collection vendor, *************************** (******) on or about April 10, 2025.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
Both accounts are being serviced by ******, who may be contacted at ************.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to dispute the debt that Crown Asset Management is claiming I owe. I dispute the accuracy and validity of this debt. I request that you verify the debt as required by the Fair Debt Collection Practices Act (FDCPA) and provide documentation to validate the debt, including the original creditor's name, account number, and a copy of the original agreement. I have already paid this debt. Please cease and desist all communication with me about this debt.Sincerely,******** ****** ********************************************************************* ************ **********************Business Response
Date: 04/11/2025
Crown Asset Management (CAM) is in receipt of ****** ******* BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** ******* ****************, ********************* account ending in 7559 was opened on August 18, 2021, charged-off on September 16, 2023, and subsequently purchased by *** on or about October 27, 2023.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Verification of the debt has been sent to the consumers attorney by **** collection vendor, *************************** (******), on or about April 2, 2025.
The consumer alleged they have paid this account. Supporting documentation to validate this claim may be provided by the consumers attorney to ****** for further review and investigation, as neither CAM nor Upstart records substantiate the claim.
The consumers account has been updated to reflect the request for cease and desist.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with ******, who may be contacted by the consumers attorney at ************.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Crown Asset Management, LLC. I do not have a contract with Crown Asset Management, LLC. They did not provide me with the original contract as I requested.Business Response
Date: 03/28/2025
Crown Asset Management, LLC (CAM) is in receipt of ******* Boltons BBB complaint, case number ********. As stated in our Consumer Relations Policy, in all that we do, we strive to treat consumers with respect and dignity. We are committed to engaging in dialogue that is respectful and constructive, creating solutions for our consumers that resolves their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******* Boltons ****************, WebBank account ending in 2346, consumer reference number ending in 6445, was opened on June 14, 2021, charged-off on April 27, 2023, and subsequently purchased by CAM on or about May 18, 2023.
Prior to receiving the subject complaint, CAM has not received a request from the consumer requesting documentation to validate the debt. Verification of the debt has been sent to the consumer by ********************************* on or about March 21, 2025, and is attached for the consumers convenience.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with ********************************* for servicing, who may be reached directly at ************.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive emailed and called but havent received a email or phone call back.Business Response
Date: 03/25/2025
Crown Asset Management (CAM) is in receipt of ***** Jacqmins BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that *****************************************, ************ account ending in 1491 was opened on September 8, 2021, charged-off by Upstart Structured Pass-Through Trust, Series ******A on April 7, 2024, and subsequently purchased by *** on or about April 25, 2024.
The consumers account is currently placed with *************************** for servicing, who may be reached directly at ************.Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *******************. I do not have a contract with Crown Asset Management, they did not provide me with the original contract as requested.Business Response
Date: 03/21/2025
Crown Asset Management (CAM) is in receipt of ******* ******** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***************************************************, WebBank account ending in 9985 was opened on December 22, 2022, charged-off on January 28, 2024, and subsequently purchased by *** on or about February 5, 2024.
Prior to receiving the subject complaint, the consumer has requested and received verification of the debt on two previous occasions. Attached is the most recent documentation to validate the account provided by **********************
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with Blitt & ******, P.C. who may be contacted at ************.Customer Answer
Date: 03/21/2025
Complaint: 23068669
I am rejecting this response because: The alleged original creditor didnt provide me with a copy of the original
agreement allegedly between us, such as the promissory note or loan agreement allegedly signed by me personally
Sincerely,
******* *******Business Response
Date: 03/27/2025
As previously stated, Crown Asset Management, (CAM) investigated this matter indicated that ***************************************************, WebBank account ending in 9985 was opened on December 22, 2022, charged-off on January 28, 2024, and subsequently purchased by *** on or about February 5, 2024.
Prior to receiving the subject complaint, the consumer has requested and received verification of the debt on two previous occasions. Copies of which were previously provided by CAM.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with Blitt & ******, P.C. who may be contacted at ************.Customer Answer
Date: 03/27/2025
Complaint: 23068669
I am rejecting this response because i never received a 1099c as they wrote this off as a profit loss. I want this removed from my credit report
Sincerely,
******* *******Business Response
Date: 03/31/2025
The balance of the consumers account has not been cancelled which may require the issuance of a 1099-C.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with Blitt & ******, P.C. who may be contacted at ************.Customer Answer
Date: 03/31/2025
Complaint: 23068669
I am rejecting this response because i have not received the purchase agreement
Sincerely,
******* *******Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has a debt of mine from 2023 and will not answer the phone. When I finally get through (which is extremely rare ) they keep telling me to call back in ***** business days and its been like this for over a year now.Business Response
Date: 03/20/2025
Crown Asset Management (CAM) is in receipt of ****** ******* BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter did not result in an open account for ****** *******.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been served a complaint for corrections in the amount of ******. I am disabled and have no job. I am looking for ADR helpBusiness Response
Date: 03/06/2025
Crown Asset Management (CAM) is in receipt of ********* Whitneys BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that *************************************************, ************ account ending in 2277 was opened on July 8, 2022, charged-off on July 7, 2023, and subsequently purchased by CAM on or about July 28, 2023.
After numerous attempts to amicably resolve this matter with the consumer were unsuccessful, a lawsuit was filed on or about February 7, 2025, by **** collection vendor, ***************************, P.C. (*****). The consumer was served on February 26, 2025.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with ***** for servicing, who may be reached directly at ************ to discuss options to resolve this matter.Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for this debt. have no knowledge of any account/contract with ********************** and they have not provided it as requested. I demand this account be removed from my credit file.Business Response
Date: 03/06/2025
Crown Asset Management (''CAM'') is in receipt of ****** Diamonds BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** Diamonds Comenity ************, Bed Bath & Beyond, account ending in 8829 was opened on July 2, 2020, charged-off on November 30, 2023, and subsequently purchased by CAM on or about December 13, 2023.
Our records indicate that ****** ******* is working with the *********************** ********************, ****. (FLLG). With that, the consumer has requested **** to handle this matter on their behalf.
Further, CAM has not received any requests from consumer or FLLG for verification of the debt. Documentation to validate the is attached for the consumers convenience.
CAM is not a data furnisher and does not report any information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumer or FLLG may contact Second Round, LP at ************ with any questions about this matter.Customer Answer
Date: 03/06/2025
Complaint: 22966558
I am rejecting this response because: I am not working with ******************** to settle this nor any other account. And as previously stated, I do not have a signed contract for this debt with *** or the supposed original creditor, therefore I am not liable for this debt with them. Please produce a signed contract.
Sincerely,
****** *******Business Response
Date: 03/13/2025
*** has removed ********************, **** as an authorized contact regarding this matter as the consumer stated that they are not currently working with ********************, *****
*** has provided the consumer with documentation to validate the debt in a previous complaint response.Customer Answer
Date: 03/13/2025
Complaint: 22966558
I am rejecting this response because:I have not ever been supplied with any documentation nor a signed contract from Crown. Please provide tracking info or a signed contract immediately.
Sincerely,
****** *******Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by ******* on October 30th of 2024 that my loan was charged off and moved to this business for collections. 4 months later in Feburary of 2025 i have never gotten a letter email or phone call regarding this debt. I would like to work out a payment plan to resolve the issue or a settlement to take care of it but no one contacts you by email or phone or letter.Business Response
Date: 02/17/2025
Crown Asset Management (CAM) is in receipt of ******** Serwatowskis BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******** Serwatowskis ****************, ********************* account ending in 1400 was opened on November 30, 2020, charged-off on July 4, 2024, and subsequently purchased by *** on or about October 30, 2024.
The consumers account is currently placed with Second Round, LP for servicing, which may be reached directly at ************.Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to contact this business in regards to a letter they sent and no one will answer the phone, call back or email. There is an issue with the notice they sent and I need to get it corrected.Business Response
Date: 02/17/2025
Crown Asset Management (''CAM'') is in receipt of ****** ******** BBB Complaint Case #********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and dignity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** ******** Comenity ************, Alphaeon - Cosmetic, account ending in 1646 was opened on September 18, 2022, charged-off on March 31, 2024, and subsequently purchased by CAM on or about April 12, 2024.
The consumers account was settled in full on or about December 26, 2024 while placed with CAMs collection vendor, Second Round, LP.
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