Reviews
This profile includes reviews for Georgia United Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromAdama K
Date: 04/26/2025
5 starsHi, my name is ***** ******. I appreciate all what youve guys done for me to become a home owner. To **** ******* the loan consultant, she was being patient and understand with me. I really appreciate for her job.Review fromTed C
Date: 04/21/2025
5 starsTed C
Date: 04/21/2025
Great service and personal touches. Highly recommend them for banking.
Georgia United Credit Union
Date: 04/22/2025
We sincerely appreciate your feedback regarding your experience with Georgia United Credit Union. It brings us great pleasure to learn that you received exemplary service from our team. We are grateful for your selection of Georgia United Credit Union and we anticipate the opportunity to exceed your expectations in the future.Review fromShanah R
Date: 07/05/2024
1 starShanah R
Date: 07/05/2024
Since September 29, 2022, **** caused me to believe that my deceased Aunt who passed on Aug 16, 2022 removed me as her payable on death beneficiary on her account containing $578,000 on August 1, 2022. Only for it to be revealed that ************* with a family member to list the family member as the beneficiary of those funds following my aunts death-some 15 days later on August 16, *********************************** contravention of their own new account policies and other protocol which shows that on August 1, 2022 my aunt opened a new account and did not complete paperwork to designate beneficiaries at all. All of her bank account balances were to go to her estate.This financial institution is a penal institution full of ******* folks that have no place around money-they will lie and hide evidence and disregard laws.Georgia United Credit Union
Date: 07/17/2024
Our records confirm this reviewer has no membership, accounts, deposits, or loan products with Georgia United Credit Union ("GUCU") and is therefore not a "consumer" of the services of GUCU. This reviewer has repeatedly advised **** of her goal which is to obtain funds from our depositor's payable-on-death accounts despite the depositors designation of a different family member as beneficiary of those accounts. GUCU has an obligation to, and does, strictly follow the instructions of its depositors during their lifetimes with regard to disbursement of funds upon any such depositor's death, regardless of the expectations or satisfaction of a depositors relatives or the dynamics and disputes between family members who expected to inherit the funds from such accounts. **** also denies the allegations of collusion, disregard, lawlessness, concealment, and the peculiar allegation of being a jail ("penal institution") as patently false and, in this medium, libelous. Given the nature of this complaint, including the pending cross legal actions that have been filed by this reviewer and her family members against each other, we believe that we have addressed this BBB filing to the fullest extent possible here. It will not be discussed further in this forum, and we consider this matter closed.Review fromJackie W
Date: 06/13/2024
5 starsJackie W
Date: 06/13/2024
I'm a member for years, we recently applyed for a mortgage loan and we got approved the next day. Thank you GUCU for new home.Georgia United Credit Union
Date: 06/17/2024
Thank you for your feedback on your experience with Georgia United Credit Union. We are thrilled to hear about the excellent service you received. We appreciate your choice of Georgia United Credit Union and look forward to exceeding your expectations in the future.Review fromTammy M
Date: 03/05/2024
1 starTammy M
Date: 03/05/2024
I applied for a small personal loan and was sent an email about being approved. Later, received a called stating that the loan was approved and that the money would be deposited in my account. However, the same day another person emailed me stating that I needed to pay a past due bill, before the loan could be paid. Really!! This was the reason that I was asking for the loan. Is it proper practice to ask someone to pay a bill before the issue the payment of a loan that was already approved.*********************** and ******************* should review the loan department in *******, Georgia.Georgia United Credit Union
Date: 03/08/2024
Georgia United Credit Union apologizes for the inconvenience. **** has reached out to the member and resolved the issue. Please get in touch with us if you have any further questions.Review fromErica S
Date: 01/29/2024
1 starA******* that work there dont bank with them find another bank They dont give ***** ****** loans even if you have good creditReview fromDoug F
Date: 07/13/2023
5 starsDoug F
Date: 07/13/2023
I've been banking with GUCU for years and have always had a stellar experience. I rely on them for all of my banking needs. I have my checking, savings, car loan, mortgage, and a credit card through them. The rates are very competitive and I've never had an issue.The online banking experience is a breeze. I can deposit checks, make payments, transfer funds and manage my money through their mobile app with ease. Any time I've ever had to contact support I've received the answer I needed in a professional manner. I love banking with **** and would recommend them to everyone!Georgia United Credit Union
Date: 07/14/2023
Thank you for sharing feedback about your experience with Georgia United Credit Union. We are delighted to hear that you received excellent service from our team. We appreciate your choice of Georgia United Credit Union and look forward to exceeding your expectations in the future.Review fromT. D.
Date: 05/01/2023
1 starT. D.
Date: 05/01/2023
Terrible. Terrible. Terrible. I would never recommend or use them again for a car loan. I am counting the days my loan is paid off. They have several times updated their website and every time they do this it stops my bi-weekly payments from going through THEN they charge me late fee's on top of double my payment. I am over them.Georgia United Credit Union
Date: 05/02/2023
Georgia United CU apologize for any inconvenience caused to our members. Georgia United CU have spoken with the member and provided a resolution. Georgia United remain committed to assisting all our members with any further needs they may have.Review fromMelanie C
Date: 02/10/2023
1 starMelanie C
Date: 02/10/2023
Representative ******* very rude and disrespectful as I was talking. Transferred the phone as I was trying to explain to her my issue. This is the second day that Ive call to get assistance with downloading their new app. Also Ive been unable to access my account for several months. No one has helped me with it.Georgia United Credit Union
Date: 02/14/2023
Thank you for bringing this to the attention of Georgia United Credit Union. We will continue to work with our members for resolution.Review fromL L P
Date: 12/08/2022
1 starL L P
Date: 12/08/2022
Horrendous lack of customer service. I wish I were able to give ZERO stars I have been a member for years now, but with each successive frustration I keep getting closer to taking ALL our banking from GUCU and move it elsewhere.L. L. ******, PhD **Georgia United Credit Union
Date: 02/07/2023
Georgia United extends our apologies for any inconvenience this may be caused the member. We will continue to work with our members if anything else is needed.
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