Complaints

This profile includes complaints for Gwinnett Place Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gwinnett Place Nissan

  2555 Pleasant Hill Rd Duluth, GA 30096-4117

• 

  Gwinnett Place Nissan

  3230 Satellite Blvd Duluth, GA 30096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive a Nissan Altima and i was hearing some noises so I took it in for a diagnostic test and Rod informed us the transmission was making the ******* there was a oil leak and the motor mounts needed to be replaced as well. We asked how much it would all be and he said between 6-7k with 7k being the high end. He stated it would take a week for the work to get done. We get a text from *** Wednesday stating the car would be ready for pick up Friday. We ask for an invoice after he tells us the total is $7917. When we picked up the car and I questioned the price he showed me a sticky note with $9,600 on it and said that was supposed to be total but he gave me discounts so its $7,917. The discounts are listed on the invoice. They only came out to be $300.After a week of having the vehicle the same noise returned and I got the GMs involved. They took the car back and found that the noise was coming from a crack in the transmission mount. So we fixed all these issues except for what I came for. My transmission had slipped ONCE and they tried to tell me the noise was the transmission but it wasnt. We had a meeting and they kept trying to push the fact that our transmission would need to be replaced soon anyways but they keep missing the part that I brought my car in specifically for the noise. I got pretty frustrated and told ******* he should just retrain his employees on verbiage and customer service and he raised his voice and said I was going to write you a refund check but since you have so much to say, go ahead and finishAfter he had his outburst I realized I wasnt going to get the solution I wanted because ******* wanted me to admit fault. At this point who do I hold accountable? Ive made 2 complaints with corporate Nissan but since he is a franchisee they cant issue me a refund, only ******* can. The meeting ended with him saying he would think about everything and call me back.That was 02/10 and I still havent heard anything from either ******* or *****

  Business Response

  Date: 03/10/2025

  Good morning,

  We have reviewed your concerns and met with you in person to address these issues . After careful review of the circumstances we do not believe any further action on our part is warranted. During our meeting we explained in detail our position as it relates to your claims.  1) The initial consultation phone call indicates that you believed the transmission to be failing and asked specifically for a diagnosis and estimated cost of repair for that issue which was provide via telephone.(There is a recorded transcript of the call) 2) You brought the vehicle in and we performed a diagnosis of the vehicle and provided an estimate to replace the transmission based on the information and results from the agreed upon diagnosis during which we did not duplicate the noise you were complaining of and attributed it to being a result of the transmission failure. You approved and paid for the transmission replacement 3) When you returned after picking up the vehicle complaining of the noise. You could not duplicate it initially as it was more intermittent. However, we agreed to perform a diagnosis and referred it to the shop *******. He inspected the vehicle and noted an upper engine mount as the  source of the noise ( Unrelated to the transmission) 4) We replaced the mount at ********* to you as a gesture of goodwill. We have made every effort in good faith to resolve your perceived grievance without success.  Therefore it is our continued position that your claims have no merit.  There will be no further refund or action on our part and we ask that this case be closed as resolved.

   

  Best regards,

   

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23032012
  
  I am rejecting this response because: 

  The first conversation was done in person so Im a bit confused how they have a recorded conversation. Also, ******* the ** stated to me that if the noise wasnt being caused by the transmission that he would refund me. Days later after finding out the transmission wasnt causing that noise and his mechanics had made a mistake, thats when his stance changed. ******* and ***** should get on the same page because ******* was great with customer service and finding a solution but ***** doesnt believe he and his team did anything wrong. THE ONLY PAPER I have signed is to get my car back and trusted that the work done was correct. The only reason I brought my car to this dealership is to avoid this mess with a mom and pop shop, but now Im regretting my decision. 

  I have looked over ****** and yelp reviews and it seems like Im not the only customer that was upsold to benefit the business pockets. Im not the only person that has brought their car in for one problem and left with everything fixed but the issue we came for. Management at this place is terrible. I will continue to fight this as long as I have to because this isnt right!! Im a stay at home mom, I have nothing but time. My original repair was $900 and they lied and said our transmission was causing the noise and changed it- making my total $8000! ***, ***** and ******* know theyre wrong. I want a refund for the TERRIBLE experience and terrible customer service. 

  *******, you said you were going to call me and never did so here we are. 

  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/10/2025

  Thank you for your response. In order to forego any additional back and forth we repectfully disagree and our position remains unchanged.

  Best regards,

  Gwinnett Place Nissan

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23032012
  
  Wow. No resolution or satisfied customer. No surprise there. 
  

  I will continue to report this business as long as I breathe. With North America Nissan, BBB, ******* Yelp, & any review site available!! 
  

  Its sad that your employees have to do dirty business for money. 
  

  Train your employees to not lie to customers for commissions.

  Do better. 
  

  Ill talk to you again soon 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for an engine service code p1001 which was the mass air flow sensor needed replacing. The also said that the oil and other fluids need to be replaced so we gave the ok for those things to get done.5 hours later they say that the car is ready. The next day the same engine code comes back on p1001 . I take the car back to them and they add more things to be fixed and not addressing the items that I paid for that still are not fixed. The oil is still dirty they did not change it the radiator did not get flushed and I am now missing parts off the car like the engine cover an bolts off of things that did not have an issue. I want my money back so I can pay to have my car fixed pr

  Business Response

  Date: 01/22/2025

  Thank you for bringing this concern to our attention.  However, we have no record of ******** ****** with the provided contact information in our database. If you could provide additional clarifying information such as the actual customers name and phone # or the corresponding vehicle identification number (VIN) and we would be happy to review your complaint and respond.

   

  Best regards,

  Gwinnett Place Nissan Service Team

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22843381
  
  I am rejecting this response because:
  The customer was my daughter ****** ****** the car was bought in on Saturday January 18 you were supposed to fix the mass air flow cylinder and change the oil, flush the radiator none these things have been done screws are missing the engine cover was not replaced mass air flow cylinder still is throwing an error code and part they repaired it with was used and dirty. The wires that lead to the mass air flow are old shouldnt that have been changed if you are fixing the mass air flow cylinder Bought the car back up there to the shop on Tuesday to address the items that did not get done and they were no help instead proceeded to say that the throttle  body was the problem. But the code the car is giving is master air flow cylinder still.  The radiator was not flushed they just added fluid in there is black,The oil filter was not changed and the put dirty power steering fluid in the car. The service there was awful. The did nothing but scammed me out of $1600. I am in a worse position bringing it to this shop than I was before it. Send someone for your corporate office to see the work done. I have pictures.
  Sincerely,
  
  ******* ******(****** ****** customer) ******* ****** the payor of this awful service.

  Business Response

  Date: 01/23/2025

  Thank you for providing the additonal details so that we can better assist in resolving your concerns. Typically we do not have an issue with repairs not being completed as they were presented to the consumer. As it relates to those claims that some or all of the services were not done we are happy to inspect the vehicle and verify that the services were provided or inspect the vehicle and corroborate your claims.  The check engine light concern mass air flow sensor /throttle body concern that you returned for a couple days later is entirely possible that the vehicle had additional issue as these components are all related. However, we are willing to assist you in the repair. If you would like to set up an in person meeting to discuss the options please feel free to come by the service department and we will assist you.

  Best regards,

  Gwinnett Place Nissan 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My drop off appt was at 2p, Needed an oil ************** engine light popped on with no other symptoms and decided to get it checked while I was there. I got the report back.I went with the oil change, rear break and rotor resurf, & break switch repair recommendations. $729 **** ***** gave me a call on Friday at 5:57pm & asked if I would be OK with him keeping the car until about Sat around NOON so they can finish up their repairs. I said OK.I called first thing in the morning 7:33am because I had a 2nd thoughts about the brake switch, but **** said that they had already finished the repairs on Friday. Because the tech was off.I went I that morning and pick up my car. I was given the total & did not get a run down on my insp report or the service provided. On Sunday, I drove no more than maybe 20 ********** check engine light popped on. I parked my car & made plans with my work so that I can take my car back to Nissan first thing Monday.On Monday at 7a, I drop my car off with ********** 10a I receive this insp report via text for a $1400 service. I did not receive a call from **** ***** to go over the report or why it happened within a day of picking up my car. I waited as I was working & by 1 oclock since I didnt receive & call I called him.Right away, he said that he was working with his managers to see what he can do for me. & he also mentioned that they suggested this service before. I checked my previous records from and it was not on there. I asked if he can call me back before 3 or 4.He called me back promptly at 2:54 PM & told me that he hadnt got a call yet but he still working on it. On Tues I waited to hear from **** & around 1:28pm since I didnt hear anything. I called. They said that **** ***** was off & he will be in on Wed at 7 AM.I was completely blindsided & lvm with mgr at 2:30p.I called back around 4 PM & couldnt get anybody in the service department and customer service put me back into the service department managers voicemail.

  Business Response

  Date: 12/11/2024

  Ms. ******,

  Thank you for your correspondence and we are currently evaluating the issue. We made recommendations originally that were declined by you that is contributing to your issue and you were made aware on your initial multipoint inspection that these may be needed in the future.  We apologize that you feel like we have not communicated clearly with you regarding your concerns. The Shop ******* is currently working on the vehicle and the manager will be in touch when we have a resolution.

   

  Best Regards,

  Gwinnett Place Nissan

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22668833
  
  I am rejecting this response because: Only, because I was not informed of codes that were pulled on my car. I do see now that it was labeled at a .01 service recommendation is why it was missed on my part. I am a consumer and the service department did not explain the codes in lay terms. They only took payment.  Im not trying to get something for nothing. I just want to be treated fairly. I am working with the service team as we speak. I appreciate the response. Looks like we are at resolve here shortly.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/11/2024

  Thank you for your response. 

   

  Gwinnett Place Nissan

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has not tried to resolve the problem. The problem is that I was wrongfully charged over $600 in financial damages because of their clerical errors and unprofessionalism (review of detailed experiences attached). This problem now requires BBB assistance because the General Manager (*******) and Comptroller (*******) ignored my email after I asked a valid question in search for a resolution to the unresolved issue (screenshot of correspondence attached).

  Business Response

  Date: 10/30/2024

  Good afternoon, 

  The service contract was purchased on 07/31/2024 and cancelled as of 08/22/2024. The full purchase price of $2875 was refunded to *********** Auto Finance CK# ******* dated 08/26/2024.

  This was also stated in the email to *** *******.

   

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22490574
  
  I am rejecting this response because: attached is documentation proof directly from MPP internal phone records confirming that they did not receive the contract on 7/31/24 and they had to reach out multiple times in tandem with my outreach efforts to cancel the contract. The dealership has not taken accountability for their clerical errors that caused over $600 in financial damages and I will continue to seek a resolution to this problem until I am refunded for the financial damages that Gwinnett Place Nissan caused.
  
  Sincerely,
  
  Dr. *******

  Business Response

  Date: 11/01/2024

  As stated previously, the contract was activated and refunded in full.

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22490574
  
  I am rejecting this response because: As also previously stated, the contract was not activated on 7/31/24. Where is your proof? What is your resolution? 
  
  Sincerely,
  
  Dr. *******

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2024, I planned to buy a new car from this merchant, and the merchant promised that the car would be delivered before September 11, so I paid a deposit of *****, but the car was not delivered on September 11, so I went to the merchant on September 12 to refund my deposit. Their financial director ****** delayed the refund for various reasons, so I went to the merchant again on September 13, and ****** promised that the deposit would be refunded on September 16, but it is now September 19. During this period, I called the merchant many times, but the answer I got was always that they would inquire about it, and the matter was never resolved.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2024 @10:30am I arrived at Gwinnett Place Nissan dealership. My person of contact was speaking product specialist *********************************. I explained to ******* my requirements in regards to the 2022 Nissan Sentra and I would like to test drive it. While test driving the car I notice ants on the glove department. I asked ******* how long has the car been sitting? He says 2 weeks. That was false. I looked at the CarFax and it proves the vehicle has been sitting since June 2024. ********************************* proceeds to quote me we will approve you for 0 down at $400 monthly payments. He insists to he run my credit to receive multiple options from other banks. He returns with, finance director *********************************. First, ************************ stated they didnt run my credit. I pointed out the false claim because I received a notification from my credit bureau proving there was a hit on my credit report. Mr. *********** switches up to say that he didnt get multiple options from other banks because he only pulled from Nissan. I explained to the finance manager that ********************** stated, he will run my credit once and it will show multiple options from other banks not run my credit multiple times. ************************ refused to consult the information that both ********************** and Oyathelemis conducted. As time progressed, ************************ insist that he would have to run my credit a 2nd time to receive additional options from other banks even though he has already ran my credit the 1st time. I expressed how upsetting this process has been. I was under the impression with *********************************, that one hit to my credit will show all of the banks that will approve me. That was a false accusation from both ********************************* and ********************************* on the behalf of Gwinnett Nissan.

  Business Response

  Date: 07/12/2024

  To whom it may concern,

  The above complainant - *************** was attempting to purchase a vehicle from Gwinnett Place Nissan.  We processed her request by collecting information of needs and initial qualifier questions that are standard to get financial assistance with loan (if not paying cash for the vehicle).  *************** advised she had been at job 2yrs. and her credit was in the low 600's but can complete a credit application to get exact credit standing. *************** wanted to know if she could put NO Monies down and we advised the bank would make that determination based on loan approval.  Please see attached signed credit application - which coincides with credit bureau inquiry ******** submissions).  The finance Director noted discrepancies from credit bureau inquiry information (did not match Ms ******* credit application - see attached Guest Sheet).  The Finance Director then assisted with a finance interview - asking discovery questions and realized several noted details were of concern and advised the customer she may want to get a co-signer in light of qualifying questions not permitting an immediate approval for $0 down and tier one interest rates.  If she has an approval from alternate bank she is welcomed to utilize.  *************** advised she would let us know and get back to us when she has more time to complete process.

  We are happy to help, despite challenges reported on credit bureau, but the information needs to be verified and meet bank qualifiers. 

  Customer Answer

  Date: 07/12/2024

  He, *********************************, assure me of approval with 0 down prior to my test drive. I proceed to test drive the car, despite ants on the glove department. ******* mentions that he will need to run my credit one time to provide exact payment AND obtain multiple financing options from various banks so that well be able to evaluate options. ******* returns with Mr. *********** Mr. ********** did not explain the details from the initial credit check nor did he mention the possibility of a co-signer. Instead, ************************ informed me that now, HE, would need to conduct a second credit check to obtain financing options from various banks, despite already having COMPLETED the initial check and I have yet been informed any information in regards to the initial credit check. Please understand, ******* was expected to run my credit once to provide multiple financing options from various banks, indicating approvals and amounts. Unfortunately, this did NOT happen. I received inaccurate and misleading information and I was NOT informed about my payment specifies, the details of the initial report, or the possibility of a co-signer. They conducted a dealership credit check solely through their establishment, to facilitate financing through their services. Mr. ********** of Gwinnett Nissan should not need to perform a second credit check for financing options a second time; as this has been addressed initially to **********************. It is essential for them to uphold Gwinnett Place Nissans brand by being trustworthy and honest employees. I am deeply distressed by the misleading process I have experienced with this dealership and request the credit inquiry be reversed. Is this the Gwinnett Nissan that prides themselves as non-hassle and trustworthy experts?
  

  Business Response

  Date: 07/15/2024

  We stop the process due to incorrect information customer provided, we already uploaded the documentation after the interview by our finance manager, ******** stated that she has no more time and had to run.  Not really sure what the prospect is asking of us to do at this point.          

  Customer Answer

  Date: 07/20/2024

  Complaint: 21978020
  
  As previously explained, On July 11th 2024, *********************************, assured me of approval with 0 down prior to my test drive. I arrived at Gwinnett Nissan already familiar with the vehicle. After test drive, ******* assured me approval with 0 down and stated that he would need to conduct a credit check to provide details on multiple financing options from various banks. When ******* returned with Mr. *********** he initially claimed they did not conduct a credit check. However, I pointed out that was false, as I had received a notification from my credit bureau indicating a hit. So I further explained to Mr. ** that **********************, assured me approval with 0 down and stated that he would need to conduct a credit check to provide details on multiple financing options from various banks. That did not happen. Instead, the dealership performed a credit check solely through their own establishment to facilitate financing through their services. I was under the impression, based on ************************** assurances, that a credit check would provide details on multiple financing options from various banks. So, I am rejecting this response as I was misled and given inaccurate information by the company's employees, as previously indicated. Additionally, Mr. ********** did not provide information about the initial credit pull despite my request. Due to the misinformation and false accusations, and recognizing that the company has not resolved this issue, I am requesting intervention to reverse the credit.
  Sincerely,
  
  *************************

  Business Response

  Date: 07/22/2024

  Thank you for the feedback and hopefully in the future, you will allow us to do business when your circumstances permit.   

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23rd 2024 my mother *********************** took her 2023 Nissan Rogue for an oil change and the service advisor took advantage that she is an elderly woman with a language barrier and made her perform 4 unnecessary services that cost her over $500. These were unnecessary because its a brand new SUV with only ****** miles at the time of service. A complaint letter was sent to the dealership but no one cared to respond and I demand for them to refund her money for this unfair business practice on their end.Attached you will find the receipt with all the services perfomed.

  Business Response

  Date: 05/29/2024

  Thank you for reaching out regarding the service that was performed on the 2023 Nissan Rogue in January. I have attached a copy of the 2023 Nissan Rogue maintenance guide page for your review outlining the recommended service intervals for the mileage (*****) indicated on the repair order copies that were attached to your original complaint.  In addition, there was an alignment performed that was recommended by mileage consistent with industry standard guidelines for performing this service.  After reviewing your compaint the vehicle has greater than ****** miles as you indicated and we have provided you information that disputes your assertion that the services were unneccessary and that we use unfair business practices. Our service personnel made the recommendations at the time of write up and they were approved (Signed copy attached) and when completed paid for by the customer (Signed receipt attached).  Based on these findings we decline to issue any refund for the services performed as they were completed in good faith with the customer's approval. If the customer **************************** or you would like to assist her in contacting the dealership directly to address these concerns we would be happy to discuss further and attempt to reach a mutual agreement. in regards to your assertion that our employees took advantage of an elderly customer with a language barrier. Please note that we have multiple bi-lingual associates available to assist with any translation needs.

  Best regards,

  Gwinnett Place Nissan

  Customer Answer

  Date: 06/01/2024

   
  Complaint: 21707070
  
  I am rejecting this response because:
  The services provided, even though they are suggested based on mileage, were not necessary and the fact that the sales representatives push to sell these services, regardless is a bad business practice. Also, the poor customer service provided, were they took her car for 2 hours and did absolutely nothing and then gave her a hard time questioning her about it it also adds to this horrible service experience. And if they say that they have representatives that speak spanish, she was not offered the language help at no point only to take advantage of her language barrier and make her accept and sign for the services. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/02/2024

   

  Thank you for your response. We have provided you with the suggested maintenance intervals. The items in question were suggested and the customer approved with a signature. The services were performed and the customer paid.  Every customer has the option to decline any service or repair and it is thier decision on how to proceed with those recommendations. It is the customers responsibility to determine whether or not they require assistance to fuilly understand what is being recommended and what they are approving or declining. We have bi-lingual associates on staff and are available upon request. The consumers unwillingness to accept those facts does not change them. We would be willing to offer a credit for future service or repairs as a gesture of Goodwill to *******************. There will be No refund issued.

  Best regards,

  Gwinnett Place Nissan

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21707070
  
  I am rejecting this response because:

  I would like to know how much of a credit you are giving ******************* for future maintenance and how she can use them without having any more hassles with the dealership.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/9/2024 I elected to not do business with them after the conflict.************ provided incorrect information pertaining to their tire road hazard program, boasted about helping me by providing false inspection info to their 3rd party road hazard company, refused to follow procedure as a Michelin authorized dealer, provided poor customer service by accusing me of my bad driving skills and attempted to intimidate me to not ask any questions. ***********, quoted me any price without standard pricing. When asked for written documentation of the amount, they either was incompetent and could not provide the pamphlet or refused to be transparent in their business dealings. When service manager was involved, he was oblivious to the behavior of his staff and shirked all responsibilities and accountability.

  Business Response

  Date: 05/29/2024

   

  We apologize for any misunderstanding that *** have taken place while attempting to assist with your tire road hazard claim. The tire manufacturer did approve some additional assistance however you declined to proceed. We regret that the process was not communicated to you clearly and you feel as if we were not transparent during this transaction. We wish you the best in the future.

  Best regards,

   

  Gwinnett Place Nissan

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2016 Nissan Rogue to the service department at Gwinnett Place Nissan on 11/4/23 for them to replace a wheel that was leaking air all week. I had my first appointment on 11/3/23 but when my husband got there, he was informed that their system was down and was also told I had a nail in my tire. They did not tell him which tire so we thought the one leaking air. On Saturday, when I had to bring it back a second time to have the tire replaced, I informed them that to get my car in gear was to use the ****** key on my key chair to push the shift lock button and letting them know I did not want an inspection just the wheel replacement done. After waiting 3 hours, they replaced the wheel that was leaking air but somehow during they inspection that they said had to be done, they did not find the tire with the nail sticking half way out and the service tech "*******************" told me the mechanics could not figure out how to get my car in gear and ended up "jamming" scissors into my shift lock button and caused it to somehow be moved some where towards the driver side. I now must spend around 5 minutes to find the button to get into gear. I would like them to fix this now that they made my problem even worse than before.

  Business Response

  Date: 05/29/2024

   

  Thank you for making us aware of your concern. We sincerely apologize for the mis-understanding regarding how to get your vehicle into gear and the inconvenience this may have caused you. We would be happy to discuss your issue and offer some assistance in getting the original problem corrected or at least see if there is anything that we can do to make it easier for you to operate the vehicle if you do not want to have it repaired correctly. We invite you to reach out to the dealership service manager to discuss these options.

  Best regards,

  Gwinnett Place Nissan

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 20831668
  
  I am rejecting this response because after trying multiple times to get ahold of a manger to help me with the problem, I had to find another company to replace the part so I was no longer stuck at locations anywhere between ************************************************************************************ I also do not think your employees at this location are honest and forthcoming. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/07/2024

   

  Thank you for your response! We regret that you feel the way you do. We wish you the best ion the future.

  Best regards,

  Gwinnett Place Nissan

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bring my 2006 Titan to Gwinnett Place Nissan on 07/05/2023 to get alignment then check for the oil leak I paid $109.95 and oil leak check is $150.00 the total is $259.95 then I told the service advisor I will fix the oil leak and some repairs , its total $1654.22 I have paid to him then I went home the oil still leaking , i went to vacation I bring the car back on 07/20/2023 to fix but the service advisor told me I have to pay $1300.00 more to fix that , then I talk to the manager its no help he still want me to pay $1300.00 I took the car home . Its bad service I ever got in my life , they refused to fix that oil leak I already paid, maybe they think I am Asian they want to charge whatever they can , I am not the only one get treat like that . Can you do something about that please Thank you

  Business Response

  Date: 07/21/2023

  Customer brought in 2006 Titan for alignment and to check for an oil leak. We performed a multipoint inspection and found a leak coming the transmission cooler line and the oil cooler o-ring. and cleaned off as much of the excess oil as possible on a 15 year old vehicle with ****** miles on it. The customer had other maintenance recommendations performed at this time as well. The customer paid a total of $784.56 to repair the oil leaks that we identified on the initial visit 7/05/2023 and the balance paid was for additional service and maintenance. The customer returned on 7/20/23 complaining that they continued to have an oil leak. we inspected the vehicle and verified that the repairs we made on the initial visit were not leaking and we took the customer back in the shop with the vehicle and showed them that those areas were not leaking and showed the customer that they had another leak from the power steering rack that was not identified during the original inspection. We advised of the cost of the additional repair and offered assistance with the cost through a discounted repair but the customer refused. In closing we inspect the vehicles visually and attempt to only recommend what we are relatively certain is leaking unfortunately we cannot identify every issue on every vehicle that we inspect. We repaired what we saw during inspection and those repairs have been verified with the customer present.  There will be NO refund given however, the offer still stands that we will assist the customer with the additional cost of repairs.