Complaints

This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Anthem Pest Control, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

• 

  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the holder of the contract. For reasons not of my doing, the residence I am at I can no longer stay at. These people are already trying to charge me $249 for a cancelation fee and add onto the stress of everything that is going on?!?! There is NO exception to this cancelation fee?! There should be....I just can't wrap my head around it. I just need to cancel this contract so I can move on. Yet this company seems not to care about ANYTHING but their money

  Business Response

  Date: 04/02/2025

  Thank you for reaching out to us, and Im truly sorry to hear about the difficult situation you're facing. We understand that moving or needing to leave a residence unexpectedly can bring about a lot of stress, and we sympathize with your current circumstances.

  To start, I wanted to ask if you could provide some additional information about your account since we were unable to locate your account with the provided information. I did see that your zip code was in ***** so I am wondering if you are with a different company since we no longer have any offices located in *****. If you are located in ******* however, please provide us with some additional information so that we can look into your account directly. 

  I want to assure you that we do not take your concerns lightly. While we understand how frustrating this must be, we want to remind you that the cancellation fee is clearly explained in the contract before any services are rendered. This policy helps us ensure the continuity and quality of the services we provide to all of our customers.

  
  That being said, we understand that situations arise that may make it difficult to honor this policy, but unfortunately, due to the nature of our services and the preparations made for your scheduled appointment, the fee is non-negotiable. We do strive to be transparent with all of our customers about this upfront, so there are no surprises down the line.

  
  If you have any questions or would like assistance with the next steps in your cancellation process, please don't hesitate to reach out. Were here to help in any way we can during this challenging time.
  

  Thank you for your understanding.
  Best regards,

  Customer *********************start="1279" data-end="1282">Anthem Pest Control

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call this company to take care about mice in my house but still have same problem plus German roaches, after 1 year service they don't resolve nothing and still charge me to keep the service. i am very disappointment this company, No recommend for not body. paying for one year does not result.

  Business Response

  Date: 03/02/2025

  Thank you for submitting your review. I will take this opportunity to not only improve your experience but it will allow us to improve our services for all customers moving forward. I have attached your agreement for your review.

  First, I want to acknowledge your request for a refund of $600. Your agreement value is $525 and you paid an additional $30 for the rodent bait box in your yard. You request is for a refund larger than the value of your agreement so we will not be offering that refund. Next, as of today 3/2/2025 you have paid $416 so again the refund of $600 would not be issued. 

  Second, you mentioned seeing no improvement in pest activity at your home. Regarding the German ***** issue, I can see that our office staff reached out to you on 12/5/2024 informing you that in order for German ***** services to be rendered at your home you would need to upgrade your service plan. On that same day you replied, "No thanks." As a result no treatments have been rendered at your home for German roaches. This is why you would not be seeing any improvement from our services. Now, you stated not saying any improvement in your rodent activity either which is a cause for concern for me. If there is one thing I am sure of it is that we can improve your rodent activity. Now I do see that the technician that serviced your home in April and May notated on your account that there were several entry points in the home that would need to be repaired in order to prevent the mice from entering the structure. If that has not been addressed this would most likely indicate why you are not seeing improvement. Once they are inside the home we are able to place traps and can remove them once they are caught but in order to ensure that they cannot enter your home, those repairs on the structure would need to be addressed. 

  All that being said, you signed up for our services for a reason and I want to make sure we make every effort we can to improve your pest issues. If you are ok with it, I would like to send out of our managers to your home for an inspection and treatment to see what more can be done at your home to reduce your mouse issue. I look forward to resolving this issue with you and I again thank you for taking the time to leave your review. 

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service that was not rendered. A representative from Anthem showed up unannounced and I asked them to leave before work was completed, because they were not scheduled to be on my property. They then charged my credit card for the service that they did not do.

  Business Response

  Date: 02/24/2025

  **** **********, 

  Upon reviewing your account I can see that you are correct that notifications of the service that took place on 1/18/2025 were not sent to your preferred contact methods on file. I will have our team review your account to understand why this happened to avoid this issue moving forward. I do see that a refund was given for the service rendered on that date. I appreciate the feedback and I hope you have a great rest of your week. Take care. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2024, a representative from Anthem Pest knocked on my door and offered a trial pest control service, which I was led to believe consisted of two treatments at a discounted rate to evaluate their services. I agreed to the trial and signed their agreement. However, I later discovered I was locked into a 12-month service agreement without my informed consent.The company provided and was paid for an initial treatment on August 2, 2024, and a second treatment on September 5, 2024. On October 1, 2024, I was charged $99 for a service that was never provided (invoice attached). I contacted Anthem Pest to cancel the agreement and was informed that I owed $99 for October plus an additional $340 for the discounted rate of the initial service ("cancel-bill.pdf", attached). Despite their assurances that my service was canceled, I was charged $99 again on December 1, 2024 (invoice attached), though no service has been rendered.Upon speaking with Anthem Pest on December 9, 2024, I was informed that they would continue charging me monthly but would not provide services until I paid the October invoice for a service that was never performed.This companys actions are deceptive and constitute unfair business practices. They have misrepresented the nature of the agreement, charged me for services not provided, and refused to provide services despite ongoing charges.I request that the BBB investigate this matter and assist me in resolving it. I seek the following outcomes:A full cancellation of my service agreement without penalties or additional charges.A refund of any charges for services not provided.A commitment from the company to cease further billing or collection actions.Enclosed are copies of my service agreement and documentation of charges and communications with Anthem Pest *******/Duluth.Thank you for your attention to this matter. I look forward to your response.

  Business Response

  Date: 02/24/2025

  **** *********, 

  Thank you for reaching out to us, and I sincerely apologize for the frustration youve experienced with our services. Im sorry for any confusion and inconvenience caused, and I want to assure you that we take your concerns seriously.

  Regarding your claim that the sales representative offered a trial period of two treatments only. We take great efforts to ensure this type of communication is avoided for all new customers. For this reason we have each new customer sign both the Service Agreement and Contract Verification Form. I have attached both documents for your review. The last thing we want is for our customers to feel that they were misled during the sales process. I do see that on 9/3/2024 you replied to an email from our customer support staff regarding the repeat service charges and the price of those services with the following:

  "Hmm ... Looks like you are correct. That isn't what I was told by Koni when he pitched me the service the first day, but it looks like that's what is on the paperwork. So shame on me. Hopefully no more surpises as we continue.
  
  Thanks,
  ****"

  At this point it seems that you were aware of the agreement that you entered into. While I see that your account has since been closed, the only charges made to your account were for the initial service on 8/2/2024 and the 3-5 week follow up that took place on 9/5/2024. All additional charges were waived. Thank you and have a great day.
  
  

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got the service and continued to see bugs constantly. We told them the issue and stated that they could have someone come spray. They did and we still continued to see bugs inside and outside they sent someone to spray and I have it on my ring camera I told him no multiple times bc we keeps seeing bugs we were going with someone else and he insisted that he was supposed to spray and I feeling pressured allowed him. I called and told them to stop trying to run my card bc service was not done properly and we STILL see bugs. I asked them to cancel our account and they stated not until bill was paid. I don't feel like we are responsible for bill if we still see bugs. We want to waive amount due and cancel our account.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22407454
  
  I am rejecting this response because: we want the amount waived. We are not paying for a service if we still see bugs everytime yall come out we have to leave. I work from home and we have a newborn that's unacceptable 

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 10/11/2024

  I will highlight the last paragraph of our agreement here. "Anthem requires 24-hour notice prior to service so that our pre-made routes can be adjusted
  accordingly. Failure to give such notice may result in services being rendered and refunds for previously
  rendered services are not permitted." I'm sorry the outcome is unacceptable to you. however when we spend time and money to preform a service we in turn do expect to receive compensation. that being said we don't always get it right. when that happens we offer free re services in between regularly scheduled visits so that we can keep your home pest free. We did offer such a re service and it was declined. If you have any further questions feel free to contact us at the office: ************. 

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem pest control agreed to perform a service on a monthly basis for a certain price. I have paid monthly 3 x the amount agreed upon for the service that was never performed besides for that first visit. I tried contacting the company they promised to. Send someone out never did but still charged me $100 more than what agreed for 3 months now with NO SERVICES! Charge for service not provided $100 more than agreed Rude cs

  Business Response

  Date: 10/11/2024

  Our warranty is to provide free re services in-between regularly scheduled visits. it looks like we reached out to you on 9/12 to have a manager come out to your home and perform a service as well as speak with you. we have yet to receive a response. please contact us at your earliest convenience. 770-462-3430 . thank you. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Anthem pest control for assistance with removal of wasp nests at the roofline of my home. They indicated they can provide the service, scheduled an appointment for the next available service and asked that I sign the contract. I reviewed the contract and signed. Whek the technician came out, stated he didnt have a tool long enough to get the wasp nests down. He said someone would follow up with me. No one followed up, so I called to express concern. The representative apologized and rescheduled another appointment. Their next available appointment was the following week. No one showed up for my appointment. I called and was told no one was coming because they dont service my home saying it is too tall. I requested termination of the contract without penalty. They stated they will have to change a penalty because greater than 72hrs had passed since signing the contract. My initial appointment was made greater than 72hrs of the contract being signed. AND, there would be no reason for me to believe my home was too tall. I live in a townhome community and this was shared when I initially called for service. I am now being forced to find another pest control service and pay additional fees on top of a penalty for Anthem when they did not uphold their agreement. I am owed a partial refund and exemption from any cancellation penalty.

  Business Response

  Date: 10/11/2024

  I have reviewed this complaint. I apologize that you felt mislead. It looks like you were set up over the phone and it's hard to know if we have the equipment to reach a certain height or not over the phone. I also see that we did preform a service and therefore we have to charge something for out technicians time, gas, etc. I have refunded you 1/2 the amount that you paid. please allow 5-7 business days for it to reflect on your account. your account is closed at this time. please let us know if you have any further questions. thank you. 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22375739
  
  I am rejecting this response because: I paid $59 dollars when the technician came out to my home. You charged me $249 for canceling the contract but I only cancelled because you were unable to fulfill the requested services I asked for. You had me sign a contract without verifying you could actually complete the services and then penalized me because you determined over a week later that you could not meet those terms. 
  After the initial visit, I was told someone would contact me about coming back to finish the job. No one contacted me, so I called you. Another appointment was rescheduled. 
  I missed a full workday waiting for your technician to come for the scheduled appointment but no one showed up. When I called, I was initially told he was running behind. Then I was told, no one would be coming at all because you dont have tools long enough. This was the point I asked to speak with a manager to terminate further service. I still needed the work done so that meant I needed to obtain a contract with a business that CAN do the work. I should not be penalized, even by 50%. I lost significant wages as well. And furthermore, I paid for the first visit the exact charge you indicated. That covers your employees needs. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/11/2025

  Thank you for reaching out and bringing your concerns to our attention. I apologize for the frustration and inconvenience youve experienced with us. We always strive to provide our customers with the best service possible, and its clear that in this instance, we fell short.

  Upon reviewing your situation, I understand that after our technicians visit, the service was not completed as expected due to a lack of proper equipment. We also failed to follow up with you as promised, and the subsequent appointment was missed without notice. To add to the confusion, our team later informed you that your home was considered too tall for us to service, which is certainly an issue that should have been clarified upfront, especially since you mentioned that you live in a townhome community.

  I fully understand your frustration with both the lack of communication and the penalty for cancellation. It was never our intention to cause you additional costs or stress, and I want to assure you that Im personally looking into this matter. Given the circumstances, I believe a cancellation penalty is unwarranted, and upon reviewing your account I can see that the reimbursement fee was waived. 

  I sincerely apologize again for the inconvenience, and I assure you that we are reviewing our internal processes to prevent something like this from happening in the future.

  If you have any further concerns or if theres anything else I can do to assist you, please dont hesitate to reach out.

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for indoor and outdoor quarterly pest control services through ** ******* and Anthem pest control in 7/2024 at which time I had my yard, home, and garage treated for bugs and pests. That day they treated for $59 (if I signed right then). However, he did not relay to me at the time, another treatment would follow in 5-6 wks. for the quarterly price. When I noted the same bug/spider issues just a few weeks later and garage/***** had not been swept, ** ******* sent me a text for a no cost retreatment scheduled in July. When I was charged for this treatment, I reached out and was told this was a normal follow up. I contacted ** ******* and relayed the info and my account was refunded. For the next several weeks I received weekly texts about treatment due. I constantly had to communicate I just had retreatment at no cost, relayed the text communication, and eventually had to email and explain the whole scenario and screenshot to stop weekly texts and calls.Starting late Aug. I started receiving texts again for my quarterly treatment due. I canceled as per conversation with ** ******* Anthem **** my quarterly treatment was next due in Oct. He assured me he would contact the main office to schedule my treatment accordingly as a follow up to my July treatment.I was next notified via text again of a Sept. 16 treatment. Instead of YES text confirmation, I replied CANCEL as I also relayed again my convo with Anthem rep ** ******* and quarterly treatment due in Oct. I also wanted to be home for interior and garage treatments. They ignored CANCEL and sent a tech anyway who also skipped any rear treatments of my house and yard (caught on camera). I responded that I had canceled this treatment, was not home, was not paying for partial treatment, and would schedule for Oct. when my quarterly was due. We scheduled for Oct., however, my CC was charged.I since canceled services for poor service rendered, atrocious communication, and was charged the cancel fee.

  Business Response

  Date: 10/11/2024

  I apologize that you had a negative experience with us. I have reviewed your concerns and your account. It does look like you spoke to a manager and we tried to explain that there are 5 services in the 1st year. I have resent you your agreement to review as well. the calendar on the 1st page indicates 5 treatments year 1. since there were multiple services performed and you contacted us to cancel after 3 business days after your initial service we applied the cancelation fee to your card as per the agreement. I have sent the agreement to your email for you to review. if there are any questions feel free to call or reach out to us again. thank you. 

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a year agreement with Anthem. Bi-monthly visits to spray for bugs. Last visit was April I called and canceled any current service since it was the end of my year contract! In July they sent someone to sweep the eves on the house not spray and left wasp nest which my daughter is allergic to kinda why I cancelled !!!! Now Im being billed for the visit if I was home I would have ran them off my property!

  Business Response

  Date: 09/30/2024

  Please contact Anthem pest control (*****) we have not owned the Texas branches since 10/15/2023. Here is there website: *******************************************

  Please contact the BBB regarding them and not us since we are in *******, **. Thank you. 

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Anthem Pest Control for refusing to cancel my service contract and for threatening to send personnel to my property despite my explicit request that no one be sent. Their actions have caused significant frustration and distress.On July 29, 2023, I entered into a 24-month service agreement with Anthem Pest Control, with services priced at $99 per month, and I received an initial service discount of $249. I fully understand that canceling the agreement early requires me to pay the cancellation fee associated with that discount, which I am prepared to do. However, Anthem has refused to facilitate a reasonable process for canceling the service.When I contacted Anthem to cancel my service, I requested that they send me an invoice or bill for the cancellation fee, which I intended to pay promptly. Instead of honoring this request, Anthem insisted that I pay the fee immediately over the phone, refusing to issue a bill for me to pay at a later time. They stated that if I did not make the payment right then, service would continue despite my desire to terminate it.Additionally, I made it clear to Anthem that I do not want any further service visits to my property and that any technician arriving after my cancellation request would be trespassing. Despite my clear communication, Anthem has informed me that they still intend to send someone out to perform services, which I have explicitly declined. I view this as not only a violation of my rights as a customer but also a potential legal issue regarding trespassing.I believe Anthem is acting in bad faith by refusing to allow me to cancel my service under reasonable terms as outlined in the contract. Their insistence on continuing service without my consent, despite my willingness to settle the cancellation fee, is both inappropriate and a breach of contract.

  Business Response

  Date: 09/20/2024

  good afternoon, I have reviewed your account and see that you have been rescheduling appointments and trying to cancel. unfortunately our company policy is that before we can close out an account we have to collect the associated fees if any prior to doing so. the reason we keep sending technicians out to your home is that the system recognizes that you are due for service. I apologize that this has not been resolved sooner. however I have stopped the auto scheduling until October 31, 2024. you have until then to pay the cancellation fee. I have emailed you the final bill as well as sent it via regular mail. if you have any questions please reach out to us at ************