Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor keeps texting and calling me to try to get me to sell my house so they can be my agent. I have asked them to stop texting me and will file a police complaint against them if they text me again

  Business Response

  Date: 04/09/2025

  Mr. *********,

   

  Thank you for your compliant.  I believe this in regards to the same complaint you posted on our website in regards to *** ********.  I have reached out to the agent and advised her to cease communications with you.  I do apologize for her aggressive actions.  She is an independent contractor, so I am limited in my actions I can do to prevent her from calling you, but I will and continue to remind her to remove your contact information from her list.  Should she continue to call you I do ask that you contact me directly.  My contact information is ***** ***** | ************************************** | cell phone: ************.  Please let me know if you would like to set a time to discuss this further or have any additional details on her communications or solicitations to you in regards to listing your property.  

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning of June I got a text from ************ Zion **** requesting to use him as my Realstate Agent to represent to buy a house. Before I let him to show me a house. I told him that I cannot buy a house now because my rental house lease is at the end of November and they will charge me 2 months of penalty if I do. And the Agent texted me stating that he would contribute $3,500 to my breaking lease. I agreed with him to show houses. I found a house and signed a contract on it. After I hired house Inspector and he found 12 items needed repairs and the Seller did not want to fix them and he offered $2,500 to me after closing to repair. And I said no to the Agent and to convince me to sign the counter offer, he told me if I gave him after closing, he has Contractors to fix all the items for that price. At first the Seller would contribute $4,500 to closings plus $2,500. totaling to $7,000. And to convince me to sign the counter offer ************ Zion **** told me that according to Georgia Realstate Law, a Seller cannot contribute no more than $7,000 and after I sign the counter offer and pay $10,000, I found out that was a big lie. Since all my money was in CDs, when I went to close 2 CDs at ************* I've been charged $3,046 for penalty and about $4,000 penalty at ********* So, after I found out about all the breaking lease and bank penalties, I texted him and asked would you honor your words as stated you would contribute $3,500 to my breaking lease and he said no. He said that he would only cover my moving and cleaning expenses. I requested him to send the moving confirmation email showing that he would move my furniture on 8/01/2024 and he sent me a fake email confirmation to make me go through the closing process. The day before the closing I called the moving company and I was told that ************ **** had never booked a reservation to move my furniture. And I was supposed to return the keys of my rental house on 8/02/2024.

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have listed my condo for sale with a real estate agent who is listed in FMLS/MLS. Virtual Property has been harassing me for days with text messages that sound like they are from someone that I know. I have blocked several of their text messages yet they persist. The latest one came this morning at 8 AM!!! Note that today would be the 4th of July a ****** holiday! I have zero interest in speaking with these a** clowns. Also, what they are doing is a violation of Realtor code of ethics to contact a seller directly who is listed in FMLS/MLS.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* from Virtual Properties Realty Threatened ** with convincing her buyer to buy another house if we didnt agree to pay her a higher commission. Yelled at ** on the phone each time we tried to negotiate anything, harassed us , TRESPASSED to our property God knows how many times. FILLING A FORMAL COMPLAINT WITH THE ***** & THE REALTOR BOARD. I called the brokerage to inform them but of course, this brokerage is full of unethical agents too, clearly as I see nothing happened of it. ******* AND BUYERS BE AWARE OF THIS UNETHICAL AND UNSCRUPULOUS AGENT

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  long story short, i did my due diligence , i requested all labor to be done by a professional license and insured . The seller was supposed to provide with work warranties and repair invoice after closing and it was not the case, house was inspected by termites and they stated that nothing was found but when i moved in on 03/07/23 the day i went to shower water started to leak from the wall in the master bedroom, the professional that came from **************** indicated that the water pressure was set to 120psi to ''FIX'' the marginal water issue pointed on the initial inspection, therefore it passed inspection., 3 days later we had a swarm of termites out of the main bedroom. I have not had a response or help from the sellers agent and the seller refuses to answer. i've reached out to my agen about these issues asking no more than to be reinbursed for what i had to pay out of pocket but we've had little to no success with this. i had to pay out of pocket for Plumbing repair because the seller and agent refused to paid for the repair that was supposed to be done after the initial inspection, a professional came and said that to fix the marginal water pressure in the house whoever did the work set the *** to 120 which couldve cause damage to the piping and flooded my house I have 3 kids in the house and I have not been able to sleep. there were also Bat in the house that i had to pay to get removed myself. With that added, there is Squerls in the attic and I now have to pay to get a full exclusion done on the house all together i've had to spend about 8k total on stuff that they were supposed to get taken care of and now that the sell of the house is complete no one is answering my emails, the agent seller refuse to answer messages. Ive lost work hours although I work from home handling these matters, in addition to this, We just found out that the listing of **** Acres was incorrect, the property is only a total of **** acres but we paid and offered for ****

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agent working for this company continues to place "spam/bandit" signs illegally in our ROWs in Gwinnett County, **.I've called the main number and tried the phone number on the sign, but no response. We continue to find more, so we remove them. Please stop using these signs and placing them illegally throughout the county.Signs say: "Military Spouse?? Buy New House $0 down Use VA Loan VPR Realty ************." Another, "Thank you Veterans $0 down VA Loans New Homes ************ Free Info VPR Realty."There are plenty of ways to advertise with our new social media platforms LEGALLY. No need for these.

  Business Response

  Date: 01/23/2023

  Thank you for notifying us of this violation.  We have contacted the agent and provided written notice of their violation as well as notice of how else to market to buyers.  Please let me know if you have further issues with this.  We will continue to monitor and  hope this will be the last time you have to deal with this issue.  Feel free to contact me directly as well if you wish to discuss further.

  *********************

  Virtual Properties Realty

  ************

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will notify the company directly using the contact information given if we come across this issue again. 
  
  Sincerely,
  
  ***** And ***************************

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have submitted complaints regarding numerous real estate crimes committed against us regarding our home at ****************************, ******************/*******, GS *****. We have found that a real estate agent went into **** registry and changed home ownership showing ********************* then ******************************* then fake straw buyers. Although legally in the court we still have the title in our names. Also there are some questionable histories regarding different and various ****** real estate licenses. Questions on who these individuals true identity is or their relationship to ********************* need to be addressed. ******************************* real estate license and his relationship to ********************************* need to be evaluated. Our home had 2 mortgages. The 2nd mortgage should have never gone to foreclosure. We own our second mortgage. In 2008 ***** Fargo forgave our second mortgage as part of the class action predatory mortgage loan filing. But somehow in December 2021 **************************************** was foreclosing on it. Attorney ******************* out of ******* handled the purchase of our second mortgage for *********************. She has a dual relationship with ********************* and ****************************************. She purported that she did a foreclosure on the second mortgage in the face of an active bankruptcy. Very concerning and suspect is she has a relationship with ********************* and ****************************************. Numerous irregularities occurred with our home at ****************************, ******************/*******, Georgia. This needs to be repeated we had 2 mortgages on our home. Our second was forgiven in 2008 as part of the massive predatory loan legal action. Somehow it was brought back to life after 10 years. We were informed by ***************** Services they purchased a group of loans from ***** Fargo in early 2018 and that is when our 2nd mortgage was given life after being forgiven.