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          Find a Location

          Eyeglass World has 56 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileEyeglass World

            Retail Optical Goods
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            National Vision, Inc acquired Eyeglass World, LLC from Vision Care Holdings, LLC as of 1/22/2009. Unfortunately we have been advised, because of difficulty accessing the underlying data, the new owners are unable to research and process complaints from consumers who had transactions prior to the acquisition. Consumer with complaints relating to transactions prior to January 22, 2009 should consult Vision Care Holdings, LLC. which is headquartered in Lake Worth, Florida.
            See all additional business information

            Contact Information

            2435 Commerce Ave Bldg 2200

            Duluth, GA 30096-4980

            Visit Website
            Email this Business
            (800) 571-5202

            Customer Reviews

            1.21/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Eyeglass World has 56 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2435 Commerce Ave Bldg 2200, Duluth, GA 30096-4980
              Email this Business
              BBB File Opened:
              2/23/2009
              Years in Business:
              20
              Business Started:
              10/14/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • EGW
              • Eye Glass World
              • National Vision Inc.
              Business Management
              • Ms. Barbara Rogers, Customer Relations Supervisor
              • Ms. Sharday Thompson, Manager of Customer Care
              Contact Information

              Principal

              • Ms. Sharday Thompson, Manager of Customer Care

              Customer Contact

              • Ms. Sharday Thompson, Manager of Customer Care
              Additional Contact Information

              Fax Numbers

              • (770) 822-4200
                Primary Fax
              • (520) 293-7041
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I went into eyeglass world located at ************************************************** I went in to adjust my glasses a bit due to them being loose my glasses where broken by a worker and they told me they will not fix the issue they cant repair or replace my frames
              Read More
              Read 30 More Complaints

              Customer Reviews

              19 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tom P

              04/17/2024

              I bought a pair of glasses with progressive lenses in 2023. They broke. I had them replaced with new frames, which the lenses were transferred. The replacement frame broke in the same place, so I took them back. They had the frame in stock, but told me it would take 24 hours to fix them. I returned the next day to pick them up. Someone ordered new lenses, and they weren't my prescription. They also threw mine away. Now I have to wait up to two weeks for the replacement glasses. This is very frustrating to me and not acceptable. I expect some sort of compensation for the aggravation.
              Read 18 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

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              BBB Reports On

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