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Business Profile

Optical Goods

Eyeglass World

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for Eyeglass World's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eyeglass World has 62 locations, listed below.

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    Customer Review Ratings

    1.5

    Average of 22 Customer Reviews

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    Review Details

    • Ahmad R

      Date: 04/26/2025

      Ordered for contacts, put on hold for 20 mins by *******. Finally **** (claimed she is the manager) picked up the call and said she just came back from lunch (ridiculous that customer has to deal with this). I asked her to confirm the address, to which this order is being sent. However, she did not have any address, instead asked me to give her the shipping address. I gave her the address and asked her to repeat it. She made a mistake in it. So I repeated and ask her to re-verify. She was screaming the address back to me and hung up without a word. I had to call back and spoke with **** for a receipt. **** said we are busy and asked me to come in person to get the receipt instead of mailing it to me. This has left a very bad impression. if this is not corrected with transparency, might cause irreparable damage to the company.

    • Robyn M

      Date: 04/24/2025

      Highly disappointed. Called and was assured they would include pupil distance on the prescription (even if frames were not purchased). I trusted them and sent in my elderly mom. They refused to do it and made for a very stressful experience. I do not recommend and suggest going to a private provider or different chain.

    • Kenneth S

      Date: 03/12/2025

      They didnt do what I wanted I wanted to have smudge resistant lenses and wanted dirt resistant lenses and took over a week to get them and over ************************************************************************************** the door so they are not the only ones doing that so dont behave them because they lie to get your business thanks for this ******* *******

    • Robert M

      Date: 02/28/2025

      I agreed to 2 pairs of progressive lens glasses for $199.00 and Ended up with 1 pair for $444.00 false advertisement so I'm out $222.00

    • Thomas D

      Date: 12/26/2024

      Good exam. But when it came to getting the lenses the advertised price was not given and was told with my insurance it would be almost double cost to me. It would be cheaper to pay out of pocket. I do not recommend to anyone as it is a bait and switch

    • leeanna R

      Date: 10/29/2024

      I want to thank ***** ******** for the exam on my daughter Milani, you *** are great at what you do! Thank you for all your help and being so gentle. we will definitely come back and ask for you.

    • Barbara T

      Date: 10/16/2024

      Worst customer service I have received in a very long time. Woman at the check-in desk was rude and unknowledgeable about her job. Told me I didn't have insurance and I contacted my insurance company and I DO have coverage but by then the woman had cancelled my appointment. I contacted their customer service department and never heard back from them so I guess that pretty much tells me what I need to know about this company. Will NEVER return and I will be sure to let anyone who asks why I dislike this company.

    • Robery S

      Date: 07/17/2024

      *********************** was very knowledgeable and helpful! Highly recommend them!

    • Tom P

      Date: 04/17/2024

      I bought a pair of glasses with progressive lenses in 2023. They broke. I had them replaced with new frames, which the lenses were transferred. The replacement frame broke in the same place, so I took them back. They had the frame in stock, but told me it would take 24 hours to fix them. I returned the next day to pick them up. Someone ordered new lenses, and they weren't my prescription. They also threw mine away. Now I have to wait up to two weeks for the replacement glasses. This is very frustrating to me and not acceptable. I expect some sort of compensation for the aggravation.

    • Alethea T

      Date: 03/05/2024

      I purchased $600 in glasses 1/26/24. I was told they would be ready by Friday. I went here because they advertise same day glasses however no one explains at all that that is only for bsdic types of rxs and orders. I called the following Monday and was told only one pair is in. My son broke his glasses and couldnt see without them. He also cannot work until he gets them. Went up there today and felt with the manager who was very rude named **** and did not explain anything. I explained to the manager when I came in and and purchased I was told they would be ready by Friday. She only responded 10 days. I told her no one has explained how it works so I am not sure what. She still did not explain. Also told her I am wearing bifocals for the first time and what do I do if I cannot wear them. She chose to tell me that the to wear them for at least a week before I give in. I told her I understand that part but need to know what the options are if I have to come back. I asked, do you exchange them for readers and seeings glasses since I have two pairs of bifocals. She says yes, yes, we will exchange. No more info. After spending $600 with a company on a product I was told would be ready in 4 days and only have one out of 4, I would expect to have been given more info and treated like my money matters. Non of my sons glasses are here. She told me one of his glasses was delayed and when I asked the other pair would be here by Thursday she just looked at me and never answered. I asked her again and she just put up a sarcastic like smile.

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