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          Southern Star Automotive, Inc. has 1 locations, listed below.

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            Business ProfileSouthern Star Automotive, Inc.

            Used Car Dealers

            Contact Information

            3695 Buford Hwy.

            Duluth, GA 30096-3852

            Visit Website
            Email this Business
            (855) 589-9881

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3695 Buford Hwy., Duluth, GA 30096-3852
            Email this Business
            BBB File Opened:
            10/7/2002
            Years in Business:
            25
            Business Started:
            12/8/1998
            Business Incorporated:
            12/8/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Joseph A. Chavez, President/Owner
            • Ms. Maricela Chavez, Manager of Operations
            Contact Information

            Principal

            • Mr. Joseph A. Chavez, President/Owner

            Customer Contact

            • Ms. Maricela Chavez, Manager of Operations
            Additional Contact Information

            Fax Numbers

            • (678) 473-0030
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I was told I was sold a car. The following day on my way to pick up the car, I was informed the car was approved and sold to someone else the day prior to selling the car to me, which is bad faith practices. My credit report was ran for a car that had been previously sold, which I did not agree to. On the following day my credit report was ran again resulting in two hard inquiries on my report which I need removed. I have contacted the delearship on numerous occasions to try to get this removed and blocked my credit to avoid any further inquiries from this dealership. The dealership told me they would try to get me another car, which is unacceptable. If the sales person did his due diligence, this could have been avoided because I was only interested in the vehicle that was apparently sold unbeknownst to me and would not have applied for credit for any other vehicle they had available. Please remove both inquires to my credit report to resolve this matter satisfactorily.
            Read More
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Casandra B

            04/03/2024

            I purchased a car from them and within 2 weeks, car would not start. I had to get it towed to my home then another towing cost to the repair shop. It was Easter weekend so I had to wait until Monday for anyone to look at it. I purchased an extended warranty yet when I called it wasnt active. Had to call several times to get policy active. The warranty they sale is a cover up for you not to use it but its added in your contract of $2499(so if anything happens to motor) they said lienholder required. Yet I feel like it was them to require it to play like it covers their butt! But in reality its just a cover up for them to get more money and they hope you dont have to use it so it expires before you need it! Long story short I feel like I was took advantage of as a female customer and was sold a car that wasnt ready to be sold. I had to call office multiple times before getting anything correctly done. My fault their error!!!

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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