Business ProfileforRoof Savers Georgia, LLC

Shane F*******, Sales Manager came to my house upon my viewing of the ad on TV. He claimed that the roof inspection looked good with one minor issue on a vent boot. My home has pitched roof and a float roof covered with the white rubber type roofing material and it is in good condition. He came inside and described what the will do to protect my shingles. He said there was 6000 sq feet of shingles on my roof and proceeded to ask if I wanted the service and produced a nice explanation of the work. The quote was for $10,000 and they would repair the vent boot with silicon. It had been repaired in the past. I signed the form and made the deposit of 20% ($2000). He did explain they do not treat the rubber roof. Kellie (Schedule) Office Manager) called me back a day or so later to schedule the soft washing process. I got to thinking 6000 sq feet was more than expected but I thought he included the flat roof area. Several days later on the day they were to come do the soft wash I was not available due to being out of town. I called Kellie to reschedule and told her I would let her know. I checked old invoices for the last roof replacement and the shingled area was 3950 sq ft. I called Shane, asked how he came up with 6000 sq ft. He said he used a pitch program on his phone. I told him I did not appreciate him lying about the surface area and did not want their services and wanted my deposit back. He said he would take care of it and refund my $2000.00 deposit. I will see if he is going so see if he keeps his word this time. Stay tuned!!

**. *****,
I hope you are doing well today. I would like to extend my sincere apologies for the misunderstanding that has occurred. Please do not be upset with Shane, as this is entirely my fault. Shane was experiencing poor reception that day and asked me to measure your roof. Unfortunately, I measured the wrong roof and mistakenly pulled the data for one of your neighbors' homes, which resulted in a measurement of 6,000 sq ft. Shane was simply relaying the information I provided him.
Today, I used a different software and was able to accurately bring up the correct rooftop data. Your roof is approximately 4,000 sq ft, not counting the modified rubber roof you have at the back of your home. This error has never happened to me before, and I am deeply sorry for any inconvenience this has caused.
Your money is being returned to you, and if you would like to discuss this further, please do not hesitate to call me.

Best Regards,

 

Allen Childs