ComplaintsforNoire Kloset
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Complaint Details
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Initial Complaint
04/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Their website is basically a scam! They have all these pictures on their page of celebrities in these cute pieces and you go to order from them and NEVER RECEIVE YOUR MERCHANDISE! I placed an order on march 15 it's April 29 I HAVE YET TO RECEIVE MY ORDER! They don't have a number you can, you can't leave comments or anything on their ig page! DONT ORDER NOTHING FROM THEM YOU WONT GET ITBusiness response
05/07/2023
Hi *******!
Your order was marked delivered to the address you provided on May 1, 2023. You were notified by customer service that there was a delay in this product because it was on backorder. You can check the **** tracking provided alongside your order **** 9461209205568408768941 to confirm that your order was delivered. Thank you for shopping and we are so sorry for the inconvenience!
Best, Noire Kloset Customer Support Team
Initial Complaint
12/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My date of transaction was 11/25/2022 My order arrived on 12/15/2022.I ordered 3 items, 2 jeans and a jacket that I didnt receive. *** contacted the business and havent received a response and also the email thats is provided came back with an undeliverable message. Not to mention my jeans are not the same as advertised in pictures. I believe that they are a scam!Initial Complaint
05/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have not received my items that have a promise delivery date of mid April, the merchant refuses to give me a refund and will not give me an update on my delivery either.Initial Complaint
04/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I made a purchase on the Noire Kloset website on March 1st, 2022, for a dress in the amount of $46.00. After purchasing the dress, I was not made aware of the processing and shipping policies until after I submitted an inquire via email to <********************************> on the status of the shipping on the dress on March 8th, as I never received confirmation on the order processing. I received an email response from the online store on March 9th stating there is a **** days mandatory processing period in addition to the shipping period. I let the processing and shipping time lapse. Later I reported the charge to my bank on March 19th to dispute the charge from Noire Kloset, as I received no updates on the order and assumed the website was a scam. There was no phone number to contact the online shop and the tracking number for the item kept reflecting as a pre-shipment label that had been processing for weeks. On March 27th, 2022, the dress arrives via ****** The dress is nothing like the website shows which is cheaply made and oversized. I then contacted my bank to cancel the dispute as I had finally received the item even though extremely delayed. I contacted the online website via email on April 11th, 2022 to requesting a shipping label and process a refund. The response from the store stated < ************************************> they have a no refund/return policy that is not clearly and specifically shown on the website when ordering. The store also responded stating that the order was considered a chargebackwhich in fact I never received a refund and have the banking statements to prove. All Im asking for the business is a refund for the inconvenience and transparency of the online website and would like to send the dress back. The clothing is nothing like described by the pictures on the website and the quality is made of cheap material that is nothing remotely close to what I assumed I was ordering.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.