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Find a Location

Total Car Care Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Total Car Care Center

      759 Veterans Pkwy Hinesville, GA 31313-3997

    • Total Car Care Center

      PO Box 685 Pooler, GA 31322-0685

    • Total Car Care Center

      1061 W Oglethorpe Hwy Hinesville, GA 31313-5425

    Business ProfileforTotal Car Care Center

    Auto Diagnosis
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Total Car Care Center has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Total Car Care Center

        759 Veterans Pkwy Hinesville, GA 31313-3997

      • Total Car Care Center

        PO Box 685 Pooler, GA 31322-0685

      • Total Car Care Center

        1061 W Oglethorpe Hwy Hinesville, GA 31313-5425

      Location of This Business
      759 Veterans Pkwy, Hinesville, GA 31313-3997
      BBB File Opened:
      6/12/2003
      Years in Business:
      21
      Business Started:
      10/1/2002
      Business Started Locally:
      10/1/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Total Car Care, Inc.
      • Car Care Center
      Business Management
      • Mr. Chuck Lau, Owner
      Contact Information

      Principal

      • Mr. Chuck Lau, Owner

      Customer Contact

      • Mr. Chuck Lau, Owner
      Additional Contact Information

      Fax Numbers

      • (912) 877-6107
        Other Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/24/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      see Attached document
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kevin J

      1 star

      08/21/2021

      Had my car towed there for a started. Turned out my rear main leaked onto started, they fixed starter and leak, still had more oil leaks when I got car back. Took it back to have it fixed, got a call from them saying my slave cylinder broke, funny it wasn't broke when I took it back, they charged me 85 bucks for something they broke , still no refund. After a replacement was put in car still would not go into gear and my check engine light was on, ended up towing to their other shop to have job finished. In total I spent **** bucks on repairs on the car when I finally got got car , sensors were unplugged car barley started, start tower bar was left disconnected, washer and bolts left inside of engine bay, they broke my procharger belt they did replace but the belt was misaligned which began to fray new belt, thank God I only live 2 miles from them, limped car home and notice the procharger tensioner was loose. ***** at chop 3 was nice enough to correct the damage caused by *********************** at veterans parkway location, I now have car back in my possession and will no longer deal with total car care as an entity, not that I have an issue with chucks location but over all very poor experience, I have way to much money invested in my dream car to let some shop destroy it. All I can say is if you have to use total car care in Hinesville stay away from the veterans parkway location, go to the Oglethorpe location where ***** and ****** are. I didn't wanna go this route but enough is enough, oh by the way the car is still leaking oil, all in all most of the repair is ok however I didn't pay part of the **** I paid it all therefore I expect all the work to completed. Thank you ***** and your guys at your shop for correcting the problems the other shop caused.

      Total Car Care Center Response

      08/23/2021

      Our main location tried to fix any and all issues related with ********************** car, our main focus was getting the clutch to work, we replaced additional issues that occurred at our second location, not charging the customer any additional money. We came up with an amount for reimbursement. Customer was told that and seemed happy with the amount, issues were then resolved. We are again very sorry for the experience.

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