Complaints

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 07, 2024 I went to Life Point Dental for a regular dental cleaning and exam. The hygienist, did a wing x-ray on me and then moved to an dental chair , where she made a quick look in my mouth . She then said I had SRP , and needed a Deep Cleaning on 2 teeth # ** and 28 . I said I did not want this procedure . The price was quoted as ****** . The Dentist came in and ask why I did not want the procedure , I remarked I just did not not want it , I wanted my regular cleaning , which by the way I had already paid for on an inhouse dental plan which I was suppose to get 2 Cleanings per calendar year. I had purchased this plan on October 24 , 2023. The Dentist , ************, ask me several times why I did not want this procedure . I felt pressured to have this done., but I refused .I ask for my regular cleaning , which was refused by the Dentist. I left . On May 15 th ***** I went to another Dentist at ***************** Dental and got a second opinion. The Dentist said after a through oral exam and looking at the x-rays from Life Point Dental , that I had no SRP ,no infection ,no periodontal disease and did not see any reason for a deep cleaning. The hygienist did a cleaning on my teeth, and removed two spots that ************ said was needing a Deep Cleaning . My in-house plan says no refund if patient chooses not to use their dental plan . But because the Dentist refused to do the regular cleaning I am asking for a refund of ****** .This was the cost of my last visit. I was contacted by phone by ****************** , the office manager on May 20 th , I had e-mailed the dentist office requesting a refund of ******. ******** said they stood behind there dentist , and they did not recognize second opinions . I obtained this Lady's name she would not give last name and her position , Conversation ended at this point.

  Business response

  06/06/2024

  Thank you for notifying us of the complaint filed by *********************. We appreciate the opportunity to address the customers concerns. 

  
  We were distressed to learn that ****** had a negative experience with our company. At Life Point Dental we strive to provide excellent customer service, and it is always our goal to ensure complete customer satisfaction. We understand that hearing about the need for additional dental procedures can be distressing, and we are sorry to hear that this recommendation has caused you frustration. We take great care to provide our patients with the most appropriate and beneficial treatments.The recommendation for SRP was made based on the clinical findings and our commitment to preserving your oral health. We strive to ensure that every patient fully understands their treatment options and the reasons behind our recommendations. We understand that receiving differing opinions from healthcare providers can be confusing and frustrating, and we appreciate the opportunity to address your concerns regarding the recommendation for Scaling and Root Planing (SRP). We understand that you have received a different opinion from another dental professional. Differences in clinical findings can occur due to various factors such as the timing of the examination, the methods used, and the specific criteria or thresholds each practitioner follows.
  
  Upon receiving this complaint, we conducted a thorough review of the situation. We will refund ************ $110 by check for his prophy/cleaning. While we are saddened to see you go, we respect your decision and wish you the very best in your future dental care. If you ever decide to return to our practice,we will welcome you back with open arms.

  Customer response

  06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩