Complaints
This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 236 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I hope this message finds you well.I wanted to reach out regarding the financial literacy class I signed up for through World Financial Group. When I enrolled, I did so with the understanding based on my conversation with **** **** that the course would focus on financial literacy, specifically budgeting, which I had asked about. **** assured me that budgeting, along with other financial education topics, would be covered.However, once I began the class, the experience was very different from what I was expecting. The first session was primarily someone sharing a personal story and discussing an IUL. As the weeks went on (seven classes in), it became clear that the sessions mostly consisted of testimonials from other representatives about their experiences with **** not structured financial literacy education or budgeting instruction.Additionally, when I joined, the class was already underway. I asked if I could start from the beginning to have a better learning experience, but I was only provided pre-recorded links, which didnt meet my expectations for a live or structured course.When I voiced my concerns, I was offered a Zoom meeting to discuss it, but instead of addressing the issue, another representative joined and shared another personal story. I was also informed that my payment was non-refundable.I am kindly requesting a refund of the $125, as I feel the course was not accurately represented. I signed up in good faith, looking for structured financial literacy and budgeting classes, and unfortunately, that was not what was delivered.For your reference, I have attached a copy of my receipt, the message exchange between **** and me, and a flyer that was used to advertise one of the classes I attended.Thank you very much for your time and for looking into this. I appreciate your help and understanding.
Business Response
Date: 04/29/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Da'****** ******Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Request for Refund and Complaint Against World Financial Group (WFG)Dear Better Business Bureau,I am writing to formally file a complaint against World Financial Group (WFG) and to request assistance in obtaining a refund of $157.50 that I paid to them.I joined *** with the understanding that I would be receiving professional training and a legitimate business opportunity. However, after further involvement and review, I became increasingly concerned about their business model. The structure appears to strongly resemble a multi-level marketing or pyramid-style system, though it is presented in a manner that attempts to avoid such classification. The emphasis was placed far more on recruiting others and paying additional fees than on providing real financial education or value.I feel misled and disappointed, especially as I was not made fully aware of these dynamics before making my payment. I have since requested a refund from ***, but they have not provided it.I am respectfully requesting the BBB to intervene on my behalf to help secure a refund of the $157.50. I am simply seeking to recover the amount paid for a service that did not meet expectations or reflect what was initially represented.Thank you for your time and support in resolving this matter.Business Response
Date: 04/11/2025
Hello BBB,
After reviewing the customer information, this is a customer inquiry from ******. Please note ***** only handles customer inquiries in the jurisdiction of *************.
We have notified ****************************** about the complaint,and they will reach out to the customer. Please re-allocate this complaint under the correct business profile.
Sincerely
*****Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2023, a TransAmerica agent working through WFG (World Financial Group), ******** Puga *********, contacted me offering a position with WFG selling TransAmerica insurance. I took the position and become a licensed agent. ******** convinced me to purchase an IUL (index universal life insurance) policy from ************ through her, promising its many benefits. I purchased the policy after she trained me about it. I left my position in 2024 after purchasing the policy. I contacted TransAmerica in March, 2025 to get information about my policy. The *** informed me that ******** sold me a Term Life insurance policy, not an IUL policy. The *** informed me the two policies are completely different with no cash surrender value in Term policies and that ******** is no longer the Underwriter/Producer of the policy even though she was when she sold it. TransAmerica doesn't know where she went. Once I was told this, I messaged, emailed, and called ******** for information. She has yet to reply. The last time I was in contact with her was when I submitted my resignation in 2024. She moved to ***** in July 2024. What I'm requesting is for ******** to be contacted and held accountable for her unethical behavior of material misrepresentation against me and anybody else she may have screwed over as a licensed agent as well as either her of TransAmerica compensate me for all the monthly premium payments I made for a policy I did not agree to. My monthly payment amount is $24.42 and I've made 15 payment since November 2023. ********** contact information is below. Name: ******** Puga ********* (also goes my Nataly)Phone: ************ Email: ********************** and ************************ TransAmerica Producer Number: 92GMWBusiness Response
Date: 03/31/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I have and are currently being scammed by World Financial Group. First of all I must explain the scam that I lived through. The scam is to recruit people into the group, and to tap into their network of people and get insurance sales from them, all while making it difficult to learn about the products or sales. They take these sales from you and then make it difficult to learn or grow, so to push you out of the group so they can take the policies YOU sold and collect money from them instead of you. They did not let me complete my own insurance classes for my license, they pushed and pushed me to give them my access so they could do the classes for me. Then they give people the answers for the state insurance test to memorize instead of learning how to do things proper and on your own. Now I've had enough and I have actively been trying to terminate my contract, however I have been given misinformation and incorrect emails addresses to contact. They will not let me terminate my contract or leave. I do not wish to be affiliated with *** in any way. Another bit of information they prey on people in need. I have a rare autoimmune condition on top of trying to find out if an where I have cancer. They recruited me right after my dad died of colon cancer.Business Response
Date: 03/27/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 03/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *************Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was referred to this company by a ******** connection who invited me to join a zoom meeting to learn about a supposed part-time job opportunity. During the Zoom call, I was pressured with exaggerated claims about how their course and this opportunity would give me a good career in finance. I was rushed into paying $125 for a background check/registration on 01/31/2025, with no prior mention of this fee until I was deep into the conversation then I found an excuse to disconnect myself and felt this didn't feel right and something was wrong. After that, I did some research of course even on the agents and this looks to me like a scam. Even the requirement for a license that was never clearly explained upfront. This makes me so ****** and deceived, as I genuinely believed this was a legitimate job prospect. I demand an immediate full refund of my $125 and the complete removal of all my personal information from your system, including my name, date of birth, Social Security number, address, and any other details you have collected.Business Response
Date: 03/26/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was cohered into purchasing a million policy which the details provided were not true and if I withdrew I loose $40,000 of my retirement savings.Its so form of multi level marketing where they describe its a tax shelter and retirement savings but does not disclose the insurance premiums increases and associated penalties. Additionally the scammers are paid 90% of the commission almost instantly.I have been coincided by 3 top financial firms that due to my age this form of Policy with such a high premium should have never been offered to me. These *** worked on me for 1 year. I have back up of my claims in writing.The premium for such policy is $1500 and will increase . I invested $3500 a mint due to the fact that stated front loading would Build value but I could decrease the premium I never was aware I would have to pay $1500 plus policy increases for the next 15!plus years which o told the broker I wanted to retire in the next 5 years.They failed to mentioned the critical care rider reduces the cash value. I could go on.Business Response
Date: 03/19/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hope this message finds you well. I am writing to express my concern regarding the cancellation of my prosperity Universal Life Insurance policy under the Wealth Plan, and the associated surrender charge, which has resulted in a negative balance for a refund.I contacted my advisor under whom I joined the policy for cancellation on 25 of february. But I was not made fully aware of the surrender charge of CAD ***** and the potential impact it would have on my refund balance. At no point during my discussions with the insurance agent or when purchasing the policy was I informed about these charges or their potential effect on the refund amount. Even he submitted my surrender form and after that I got to know that I will not get any refund. I am going through bad phase in my life and I was in need of money badly so I reached out to him so I could get at least whatever I have spent. I request a detailed breakdown of the following:The surrender charge applied to my policy.The calculation of my current policy balance, which appears to be negative.The reasons why I was not informed of the surrender charge or its implications at the time of cancellation.Additionally, I would like to understand what options are available to me at this stage. Given that the agent did not disclose this critical information, I believe there may have been a lack of transparency that warrants further review. I would like to complain and I would request for refund. Being an international student and alone in this country I will not be able to bear this stress. Please let me know how we can move forward with this issue. I would appreciate a prompt response to clarify the situation and discuss any possible resolutions, including a refund or a reassessment of the charges.Thank you for your attention to this matter. I look forward to your timely response.Business Response
Date: 03/07/2025
Hello BBB,
After reviewing the customer information, this is a customer inquiry from ******. Please note ***** only handles customer inquiries in the jurisdiction of *************.
We have notified ****************************** about the complaint,and they will reach out to the customer. Please re-allocate this complaint under the correct business profile.
Sincerely
*****Initial Complaint
Date:02/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was referred to this company by a friend who invited me to join a **** meeting to learn about a supposed part-time job opportunity. During the Zoom call, I was pressured with exaggerated claims about how their course could set me up for a career in finance. I was rushed into paying $125 for a background check/registration on 01/31/2025, with no prior mention of this fee until I was deep into the conversation. After researching further, I realized this is a pyramid schemeno real job exists, just endless workshops and a requirement for a license that was never clearly explained upfront. I feel furious and deceived, as I genuinely believed this was a legitimate job prospect. I demand an immediate full refund of my $125 and the complete removal of all my personal information from your system, including my name, date of birth, Social Security number, address, and any other details you have collected.Business Response
Date: 02/21/2025
Dear Karan,
Thank you for contacting WFGIA. Per your request, your code number has been terminated and you will receive a refund within the next ***** business days.
We are sorry to see you go. We wish you well in your future endeavors.
Sincerely,
WFGIACustomer Answer
Date: 02/21/2025
Do they have my agent code already because they are saying that my agent code has been terminated and will receive refund within ***** days but still I am able to login into ***. I believe that my information is still not removed including personal information (social security, name, address or credit card info).Business Response
Date: 02/26/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email stating I owe WFG in the amount of *******. I purchased my own license. I purchased my own **********************. I completed one deal with the company and terminated working with them. This was quite some time ago and now Im suddenly told I owe $4482.68zBusiness Response
Date: 02/20/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 02/20/2025
*** responded to the complaint indicating they reached out to me via email for further information. However, when checking my email inbox as well as my SPAM folder, there are no messages from WFG.Business Response
Date: 02/26/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/13/2025.WFG Administrative Processing Fee ********************* CA License (Pre-license, 52 Hours Online Fee with WFG Discount) $35.95;Start-Up Kit From Campaign to Builder $55;I was referred to an agent when I sought advice on handling taxes when starting a small business. I thought it was a simple consultation, but instead, I was tricked into signing up with ***. Within a few hours, I'd already spent more than $200 and was urged to attend a convention that would have made the cost over $700 (Tickets and hotel included). They offered me an office job in data entry, which initially enticed me since my current job only pays minimum wage. However, to do the data-entry job, they encouraged me to get the ************* license, attend workshops, and attend the World System Builder convention. All of that requires me to pay upfront, and they have nothing to do with the job offer I wanted. They rushed me to sign up and pay for these things without giving me proper information. I have given sensitive data to them, and I don't feel comfortable with them having it. What they promised had nothing to do with helping my small business, and the requirements they wanted me to complete for the job offer were unrelated. Everything was marketed as "making more money and being more successful," but they were vague about what you'll actually be doing. I did not want to be an agent, financial advisor, or recruiter for ***.Business Response
Date: 02/14/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 02/20/2025
Complaint: 22940405
I am rejecting this response because:The respond is a bit too brief. I'm not given any proof of which code number is being terminated and how much I'm being refunded. They claim that I will receive the refund in ***** business days, but by that time this complaint would have been resolved. So I want to know what agent code was terminated, what am I receiving a refund for since I've paid for multiple fees, and how much it will be.
Sincerely,
**** *****Business Response
Date: 02/26/2025
Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIA
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