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World Financial Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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World Financial Group has 65 locations, listed below.

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    Customer Complaints Summary

    • 236 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told by an agent that it could be developed into a part time job so I went to their office to understand more about it. While the in person meeting, I was constantly being brainwashed about how their course can prepare us for finance. I got rushed to paid $125 for the background check on 1/25. I found out I got scammed and this is a pyramid scheme. If you want to part time here, you need license and the so called ******************** workshops were the only thing they offered. I feel extremely angry and misled as I thought it would be a job opportunity. Nothing about the $125 fee was told until I went in person to their company. I need my full refund of $125 immediately, and all my personal information removed from your system, this includes my name, date of birth, Social Security number, address, and anything else you have on file.

      Business Response

      Date: 01/27/2025

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:01/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 25, I was rushed and pressured into paying $125 to join what was described as a membership. An agent reached out to me, saying she wanted me to join her team at a finance company. I agreed to hop on a Zoom call, where she gave a long PowerPoint presentation about the company and then invited me to an in-person workshop to learn more. At the workshop, they kept pressuring and manipulating us, using pushy tactics to convince us to pay a $125 enrollment fee on the spot. I felt cornered and signed up, but when I got home and did some research, I discovered this company operates like an MLM pyramid scheme. Im extremely angry and feel completely misled. I joined thinking Id gain ******************** knowledge, but instead, its all about recruiting others and taking their money to earn commissions.I demand a full refund immediately, and I also want all my personal information removed from your system, this includes my name, date of birth, Social Security number, address, and anything else you have on file. This situation is unacceptable, and I feel scammed. You should not be targeting people with these kinds of dishonest tactics. I expect a resolution and confirmation via email that this has been handled. Your behavior is not only unethical, but it also erodes any trust people might have in your company. Fix this.

      Business Response

      Date: 01/27/2025

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting fraudulent and misleading behavior from *** agents who have taken advantage of me and my family. Theyve lied and misled us in order to get money from us and trick us into joining and buying policies without our full consent and without any follow up on our policies. They lied about training us and about how much money we'd be making when they ended up stealing the points and commissions for themselves. I feel like my family and I have been completely scammed by these *** agents, especially after how much money and time they've made us put into this business.I am requesting a full refund on all fees that weve been tricked into paying and for the cancellation and full refund of our policies. Please return the full amount as soon as possible.I appreciate your help in this matter. Thank you in advance.

      Business Response

      Date: 01/15/2025

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 01/22/2025

      *** has replied, and we are still waiting for them to process our refund. I will wait until we receive the full amount before accepting their response. Thank you for your help.

      Business Response

      Date: 01/23/2025

      Thank you for contacting *****. We will contact you via email address to further address the concern and provide updates.
      Sincerely
      WFGIA

      Customer Answer

      Date: 01/30/2025

      I'm still waiting on the refund from ***. As soon as my family and I receive our full refunds on our policies and expenses, we will let you know. Thank you again.

      Business Response

      Date: 02/05/2025

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 02/06/2025

      We were told we would receive our refund, but we've already been waiting 3 weeks. Furthermore, they just withdrew additional amounts from both my and my sister's bank accounts instead of freezing our policy accounts for review. Please add this amount to be refunded as well. Thank you again. 

      Business Response

      Date: 02/07/2025

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I met two agents, a husband and wife team. I was interested in learning about their finance coaching and mentoring business which is what I understood they did. And they also mentioned that they teach financial literacy education for free. I was expecting to learn and get assistance for myself, mainly about retirement with the goal of ultimately educating others as well. We had our first Zoom meeting so I could understand their work but shortly prior to our meeting, I was sent a message that the Agents mentor would be joining as well. I was confused as to why her mentor would join a meeting on a business that belonged to her and her husband. There was no mention or retirement planning or coaching during this meeting. I was confused as to how the meeting had anything to do with coaching me, my retirement planning and educating others. Because I was still perplexed about the business, we had two more introductory sessions scheduled. On January 6, 2025, at the end of the third Zoom meeting, I planned on signing up for the free financial literacy coaching education. I feel I was manipulated into coming onboard *** and paying $125 for licensing which I believe was to coach others who needed financial education. After signing up, the agent made me aware that she could not help me with my retirement as she was not licensed in my state but she would connect me with an agent that could help. The next day, I researched the company and found that its a MLM/Pyramid scheme. I sent a message requesting to rescind the agreement, my affiliation, deleting and removing my personal information including but not limited to my name, Social Security Number, address, phone number e-mail address, credit card information and account WFG code: ***** from the *** systems effectively immediately. She said that she has no authority to void or rescind anything and I was not contracted by her but by the head office. She did not give me any contact information to do so.

      Business Response

      Date: 01/10/2025

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.


      Sincerely
      WFGIA

      Customer Answer

      Date: 01/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have terminated my access and I am awaiting the refund in ***** business starting days from January 10th.If I have not received a refund within this time frame, I will reach back out. Thank you for helping me with a resolution.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from *** as of 12/18/24 I owe them $762.62. I no longer associate with this company and stopped around summer 2023, a year and a half ago. I received no other notices about this money and no explanation as to why or what it is for. My up lines at *** never gave full disclosure on amounts being charged to me and the reasons why. Theres no way I owe any money to this company after a year and a half of doing zero business. I only got paid a small amount of money from *** before I quit. When I quit, I had a zero dollar balance on my account. This is sounding like a big scam or that I was not fully made aware of my part in this company. Paying this money with no explanation or reason makes no sense.

      Business Response

      Date: 12/19/2024

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a job. I was told to pay $125 for "background check".

      Business Response

      Date: 12/16/2024

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $125 on Nov 7th, 2024 for the background check & to sign up for this company during a 401k rollover educational virtual meeting. The agent I worked with on this told me it was for a financial professional to help people with their money ************************* financial knowledge. My agent never told me this was an insurance sales MLM scheme until the on-boarding meeting the next day when they explain how the commission system works during which I finally knew it was a MLM. After the second-day meeting I found out this was all about selling life insurance and getting more recruits to do it too. This is not what I was told I was signing up for at all. I am requesting a full refund for the $125 I spent with this company. I also request expressly that all my personal information be deleted, including but not limited to my name, ssn, address, phone number, email address, and credit card information. My associate ID (WFG Code) is D1S5J.

      Business Response

      Date: 11/11/2024

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

       

    • Initial Complaint

      Date:11/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $125 for my background check on oct 29th and nothing was really explained to me besides were are going to change your life and i believed her. I wanted to really learn but after going I realized its not really what it seems to be. She wanted me to recruit more people and sign up for life insurance and or recruit people and make them sign up for life insurance. it feels very pressuring and trying to get me to finish the online test within two weeks. They are hiding what they are doing and had me pay another $25.95 for the study class prep test. its all hidden behind want to get rich, i want to get rich but i feel more harassed with emails or phone calls from random people about helping me pass quicker. just raising red flags. i was rushed to add a signature to get to where i need to pay. i just want my money back and removed from there list completely.there online document.

      Business Response

      Date: 11/11/2024

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to learn about a business opportunity, and wanted some time to think about the offer. Instead , I was being rushed into paying for a background check, and eventually finding out its a Pyramid scheme. I would like to get a refund of $125 that they took from me.

      Business Response

      Date: 11/13/2024

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rushed into transactions and empty promises of this business. They were quick to take my money with multiple meeting set up every other day if not sooner so I could visualize my future with the business. Upon a little break in between meetings I looked up the business and found that it was an MLM business rather than a financial sales business. They pride themselves on selling financial services to others meanwhile their objective is to recruit as many people as possible to make money which is very misleading. I went into it thinking I would be a financial advisor and after just three to five meetings and classes I was taught very little and then was asked to invite close family and friends to be recruited underneath me. This is the closest definition to a pyramid scheme with it being legal for some reason. I was charged on October 19th 2024 for the cost of $125 for a "background check" and charged again on October 22nd 2024 for $32.54 for the pre-licensing exam. I consider myself lucky getting out as early as I did because I have seen multiple reviews that say people dump way more money than I did into this company.

      Business Response

      Date: 10/28/2024

      Thank you for contacting *****. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    World Financial Group is BBB Accredited.

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