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Business Profile

Orthopedic Surgeon

Resurgens Orthopaedic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Male individual at front desk Told me a price for xrays before getting and then charged me 4 times the amount after I goy them. Ladies at the front even admitted he did incorrectly and that he has done the same thing to many other patients. I want a $200 refund for the difference.

    Business Response

    Date: 01/13/2025

    Good afternoon, Mr. ****** received his initial estimate in November, during which time he was under a different insurance plan. When the patient returned in January, the cost under his new insurance plan changed what he owed for the service. The patient has been called, and this has been communicated to him; he expressed understanding. Thank you for your time. 

    Customer Answer

    Date: 01/14/2025

     
    Complaint: 22781412

    I am rejecting this response because:

    the insurance plan has nothing to do with it!! Resurgence called me and admitted it was incorrect and mistake on their side by the male representative. He assumed i met my deductible which i had not and even had told him that. I have a recording of the call from the manager where she admits they did wrong and what she said contradicts the excuse she is trying to give on here regarding the different insurance plans. I will be happy to submit the recording. 

    Sincerely,

    **** ******

    Business Response

    Date: 01/20/2025

    Any initial insurance quotes provided are an estimate only and not a guarantee of final cost. The correct amount has been posted based on the patient's insurance at the time of his visit. We are contractually obligated to follow the patient's insurance pricing at the time of service. 

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22781412

    I am rejecting this response because:
    The business continues to lie and their  response is unacceptable and offers no solution. 

    Sincerely,

    **** ******

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to resurgence for a chronic sciatic issue. I was first given to an ankle and foot specialist Who of course could not do anything for my back. I was charged for that given an x-ray muscle relaxers and recommended for an ***.I got the *** as soon as An appointment was available and then my follow up appointment has instructed. The subsequent doctor could not see me for another month and a half.I was then sent to a physicians assistant Named ***** ******. This was at a different location further away from the other two locations I have been to.On the morning of my appointment, it was canceled by the physician.Was sent to office An hour away. I was then told that they could not help me without a subsequent appointment with a different doctor.I paid for three co-pays to get no information except that I had bulging disc.Poor communication Im pretty sure this doctors office is not concerned about reviews As They are who the hospital refers patients to Im sorry, I wasted my time

    Business Response

    Date: 10/22/2024

    Good Afternoon,

    Due to HIPAA, we are unable to publicly share details regarding any potential care or treatment of the complainant. However, we will investigate their complaints and contact them directly to discuss and resolve any concerns that they may have.

     

    Thank you,

    Resurgens Orthopaedics

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PCP referred me to Resurgens for a joint injury. I was refused an appointment because of a past balance I was unaware of. I asked the representative, "Is this a refusal of medical care?" She said, "YES!" To know that a healthcare provider will refuse a patient service due to their inability to pay a hospital bill is scary. I would not entrust my life and safety in the hands of a medical physician or facility that refuses to render service to a patient in pain because of MONEY. Resurgens I hope this is not your policy, if so it's a dangerous policy. Just the thought of being rushed to a hospital (Resurgens) with a life-threatening emergency only to be told we can't treat you because you have an outstanding bill, you are not aware of, is SCARY! This has uncovered the reality of our healthcare system in the **. This is also another reason that people go outside the country for medical procedures. RESURGENS DO BETTER IN SERVING THE COMMUNITY!

    Business Response

    Date: 05/20/2024

    It is Resurgens policy to schedule patients, regardless of an outstanding balance. Unfortunately, we are unable to identify this individual based on the information provided in order to further investigate this complaint. 

    Sincerely, 

    Resurgens Orthopaedics 

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I broke my arm and my thumb on the opposite hand. I was scheduled for surgery and the day before I was scheduled, THEY canceled ?? Dr. ******** nurse called me to make arrangements for my arm at *****************, she has not called me back. Now I am 2-3 months into my break!! My arm is crooked ??

    Business Response

    Date: 04/22/2024

    The surgical center, which is a separate entity from Resurgens, cancelled the patient's initial procedure. Resurgens does not manage or staff that facility. The patient has now been re-scheduled for the procedure. Unfortunately, due to HIPAA, we cannot provide further details. 

    Sincerely,

    *******************************

    Resurgens Orthopaedics

Resurgens Orthopaedic is NOT a BBB Accredited Business.

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