Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in December and only received 2/3 of the order. I reached out to the support team and was advised that the order was shipped with a tracking number that didnt track anything. Every month its something different. Bottom line I need my money back or the product. ********, keep telling me that she refunded the money and it has not been refunded. Im going to take it a step further and get legal advice at this point. Im not disputing anything with my bank. I sent you my money and you need to send it BACK. Collagen peptide! This is why, we dont support our own people.

  Business Response

  Date: 04/15/2025

  Hello,

   

  When you placed your order on 11/30/24, the Collagen Peptides was on pre-order, which the Pre-Ordered Collagen Peptides were clearly displayed as pre-order on the website. When you reached out to us on 12/16/24 about your Collagen Peptides, I replied to you explaining that the Collagen Peptides was on Pre-order. Shipping reached out to you that same day and provided you with the Tracking Information for you Collagen Peptides package; and again, informed you that the Collagen Peptides is pre order and will ship soon as they arrive. Your replied "ok, Thank You".  We also informed you that we would be more than happy to provide you a refund if you prefer. Somewhere in between that, you entered a dispute with your bank and requested a full refund; even though, at that time, you had received your whole order except for the Collagen Peptides. You emailed us again on 3/17/25. In that email, you asked for a refund. I explained to you that we would have been more than happy to issue you a refund for the Collagen Peptides, however, we are now unable to do anything on your account because of the Bank Dispute that you entered with your bank. I also advised you to contact your bank moving forward because I was unable to do anything on your account because the account was under a dispute. I never told you that a refund was issued to you. That is a flat out lie. I have attached our email chain to prove and show the correspondence between us. Not to mention, your Collagen Peptides show as delivered as well. Your bank investigated this matter and concluded that your entire order was delivered to and therefore, sided with us in the dispute. After you seen that your bank's investigation proved that your Order was delivered to you, then you came to the BBB to file a false complaint. We take false accusations extremely serious and will work diligently with the BBB to ensure you don't make any more false complaints on businesses moving forward. If you have any more question or concerns, please contact your Bank.

   

  Thank You,

  ********

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four bottles of apple cider gummys but only received one bottle

  Business Response

  Date: 03/19/2025

  Hello,

  Sincerest apologies for this inconvenience. We tried to locate correspondence from you informing us of this matter. However, we do not have any correspondence informing us of this matter. Please understand that mistakes may occur, and we provide quick resolutions to this type of issue. Please contact us at ********************************** so that we may get this matter resolved asap.

   

  Sincerely, 

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13th around 9:00 a.m. I went on Kik for Keisha shapewear website to order shapewear I had ordered before so they had my old payment method stored already I wanted to pay with another payment method and when I went to submit the payment I didn't realize it was still connected to the old payment method I tried to cancel seconds later when I went to submit payment and found out that there were two of the same order their policyis you can't cancel after shipping then you will only receive store credit so I've sent several emails immediately after purchasing to cancel merchandise because I did not want store credit no response it's now later on in the day still no response when you try to contact them by phone it goes completely dead. So now I'm being sent two of the same item in hopes that when being returned they don't try to give me a store credit when all they had to do was cancel the item. Shortly after I had placed the order minutes later I received email confirming that the items were shipped attached or confirming emails

  Business Response

  Date: 03/14/2025

  Hello,

  All payment information is entered by the customer at the time of purchase. We do not store customers' card information. Please understand we are a business and ask to allow 24 to 72 hours for us to respond to emails. Yes, you did email us yesterday, 3/13/25, asking for one of your orders to be cancelled. However, your orders shipped out the same day (3/13/25). We received this complaint on 3/13/25 also. Today is 3/14/25 at 12:19 am. This complaint is what prompted us to search for an email from you because all this has transpired in less than 24 hours. Nevertheless, please return one of the orders in new (never worn) condition and we will issue you a refund. Please include a note in the package referencing this BBB complaint number.

  Thank You

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23062838
  
  I am rejecting this response because: 

  My second order that I was supposed to return for refund I never received and still and having trouble contacting the company

  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/02/2025

  Hello,
  
  Order #***** has been refunded in the amount of $57.55.
  
  Thank You
  
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23062838
  
  I am rejecting this response because:
  I had to take it upon myself to contact my credit card company and put in for a dispute to have the funds put back on my card because I still did not receive merchandise that they said was shipped out after contacting the Better Business bureau and filing a dispute. I see a letter stating the charges were refunded but they were not refunded by their negligence they were refunded due to me taking matters into my own hands and filing the dispute. Both times the only time I get a response from them is when I contacted the Better Business bureau and then when I put in the dispute to have my funds refunded on my credit card. How can they cancel an order on April 2nd that should have been shipped out March 13th?
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item I ordered was not in my original package (the first delivered order) these folks sent me a 2XX which was way too small !! This item did not have any tags on the item they sent !!! I sent the item back (they stated unreturnable) because of the item being worn !!!!! SCAM !!!! How can I wear it , if I can not fit it !! Then more scam (they stated it smelled worn !!!! And I received it this way !!! It smells like rubber !!!!! This is a scam and not worth me being upset !!! They have poor customer service !!!! And no tags were on the item !!! They stated if when you return item the tags should be in item but there were no tag on this item that they wrongfully sent me !!!!!! They sent me the wrong item !!!!! Then on top of that they would not allow me to send back the wrong item (they mistakenly sent me) !!!! Like they dont take responsibility for sending me the wrong item and then stated I washed the item (which I didnt) they are a scam and will do anything to take your money and not let you return it ( it is not worn) !!!!! Or washed !!!! If I cant figure nd the original ticket ., the company should have my name number in their computer and issue store credit !!! SCAM !! And they will take your money though !! And give you a nasty message stating you wore the item !!!! WOW !!! Poor customer service !!!!!!!! So sad and disgusted !! Tummy control tank top at $58.80 dollars !!! Money is gone !!! I work hard for my money only to be scammed and disrespected by **** customer service in **************** ******* !!!!!!

  Business Response

  Date: 03/17/2025

  Hello,

  Sincerest apologies for this unpleasant experience. A 2xl Waist Trainer Vest was shipped to you because that is what was ordered for your Order #*****. We do allow for exchanges; however, our exchange policy outlines the guidelines for exchanges. One of the guidelines is that the items being exchange must be unworn and in new condition. When we received your item back, it was very dirty. Our returns department was just following protocol and procedure by returning your 2xl Waist Trainer Vest because it appeared visibly worn and dirty. Nevertheless, we reshipped you another new 2xl Waist Trainer Vest as a courtesy and as a token of our appreciation for your business. Tracking Info was sent to you via your email address on file. Please reach out to us if you have any more questions and/or concerns.

   

  Thank You

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a waist trainer, Faja and 15 day slimming tea on January 15th. Received the Faja and waist shaper on January 27th with a note written on my receipt that the 15 day slimming tea would be shipped separately. To date, Feb 18th, I have not received it. Reached out to customer service and like other complaints, I was sent a pre- shipment label tracking number from Jan 27th. No response to calls, social media, email or the website chat. I requested a refund via email and nothing.

  Business Response

  Date: 02/19/2025

  Hello,

  
  Your Order #***** was delivered on 1/27/25. We sent an email to your email address on file on 1/17/25 informing you that your order was shipped and that your 15 Day Detox Slimming Tea shipped separately. If you did not receive this email in your inbox, please check your junk or spam mail for this email. You emailed us on 2/18/25 requesting a refund for the 15 Day Detox Tea. A refund was issues that same day (2/18/25) for the 15 Day Detox Tea in the amount of $22.57. Furthermore, you requested a refund for $154.40. However, in your complaint, you admitted to receiving your Large Ultimate Control Faja and Large FBG Waist Trainer. A refund in the amount of $22.57 was issued to you for the Detox Tea, the total you paid for your order was $131.83 not $154.40. And again, your Large Ultimate Control Faja and Large FBG Waist Trainer was delivered to you on 1/27/25. Please see the attached account screenshot proving the successful delivery of your Large Ultimate Control Faja & Large FBG Waist Trainer and refund for the 15 Day Detox Slimming Tea. Please contact us if you need further assistance and/or clarification.
  
  Thank You
  

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on January 31 2025 the detox bundle the tummy control tank top and slimming coffee. I received a incomplete package the slimming tea and coffee were missing. I emailed them send pictures no response for a couple of days. Then all in a sudden they apologize sending me a tracking number but it has been weeks I'm always checking and it keeps telling me that a label was created so been emailing them for days and no response from anyone I'm disappointed and very angry at this point.

  Business Response

  Date: 02/19/2025

  Hello,

  Sincerest apologies for any misunderstandings regarding the shipments of your order. An email was sent to you on 2/2/25 informing you that your order was shipped, and that the *************** and Detox Tea will ship separately. If you did not receive this email, please check your junk/spam inbox. All items in order #***** was delivered on 2/7/25 except for 1 Coffee and 1 Tea. We sent you a second email on 2/9/25 informing you again that the *************** and Detox Tea shipped separately. You emailed us again on 2/11/25, asking about your Coffee and Tea, which we emailed you back the same day with the Tracking Information for this separate shipment containing your Coffee and Tea. On 2/19/25, you emailed us asking "What's the update on my slimming coffee and tea? That tracking number has been telling for days that the label was created that's all". I emailed you back same day informing you that your Coffee and Tea will ship out on Friday 1/21/25.  None of your emails requested a refund. If you would like a refund for the 1 Coffee and 1 Tea, please let us know asap so that we may get this refund issued and this matter resolve. Please use the support email to request a refund for your 1 Coffee and 1 Tea. 

  Thank You

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order 2/08/2025 with kicking weight Keisha on her online site. I received a package February 13, 2025 with only ONE item in there of the FOUR that I ************ order #***** I order 4 items and I was only delivered one. Im missing;KWWK snatched jumpsuit size XL/2XL KWWK Ultimate control side zipper faja XL Fufa be done faja XL I sent them several emails, send direct message on Instagram and I also called the phone number and no one answered for customer service. Ive got no response on emails. I would either like a refund or to receive the items I ordered because I did spend a lot of money on these items. Its not fair to get scammed out of money. As you can see in the pictures I enclosed thats the one item that I received. You cant even fit four items in that bag thatthey sent me. Its really unfortunate because I was really excited about receiving these items.

  Business Response

  Date: 02/25/2025

  Hello,

  Sincerest apologies for this inconvenience. We received emails from you informing us that you were missing 1 KWWK Black Snatched Jumpsuit suit size xl/2xl, 1 Black Ultimate Control size XL, and 1 FBG Faja size XL from your package. We responded to you on 2/23/24 apologizing for this error, letting you know that we shipped the missing items (1 KWWK Black Snatched Jumpsuit suit size xl/2xl, 1 Black Ultimate Control size XL, and 1 FBG Faja size XL), and provided tracking info for this package. You responded to us saying "Thank You". (Our email chain was not added due to privacy reasons). We are under the impression that this matter is resolved. Please respond back to our emails if you have any further questions and concerns.

  Thank You

  
   

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a waist trainer from kick weight with keisha and it has been paid in full since January 5th . I have still yet to receive my item like many others . We are being scammed out of our money and told our items have been shipped when **** says that got a pre shipment label that was created and waiting on item from the company ! You try to reach the customer service line and its always ringing or busy ! You try to text the site and no one responds ! I just got an email fir them apologizing and still no item has been shipped ! They say that to everyone and its a lie !!!! Scamming money from everyone !

  Business Response

  Date: 04/11/2025

  Hello,

  Order #***** was delivered on 1/31/25 at 12:09pm. Please view the attachment for proof of delivery.

  Thank You

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an extreme full body faja and a fupa be gone waist trainer on 1/10/2025. On 1/15/2025 a shipping label was created but **** have not received the order for shipping. I reached out to the CEO Keisha ****** during her TikTok live about my order with no response. I reached out on the online chat support for help no response. I called two 1800 numbers associated with this business and no response ************* and *************. I reached out to her support team by email ******************************** inquiring about my order. The support team stated on 1/21/2025 I would receive a tracking update by the end of the day on 1/22/2025. I waited until the end of the day of 1/23/2025 and no tracking updates or response from the support team. I emailed the support team again for an update/refund on 1/23/2025 and 1/24/2025 with no response. After carefully reading the reviews on ******, this looks to be a repetitive problems customers have with this business. Customers are buying merchandise and are not receiving their product at all or months away which is unacceptable. I have also filed a claim with my bank for a refund as of today 1/24/2025. Please help me get my refund and to stop this business from scamming people.

  Business Response

  Date: 02/03/2025

  Hello,
  
  Both Orders #***** and #***** were delivered. One was delivered on 1/21/25 and the other was delivered on 1/30/25. We emailed you back on 1/21/25 provided you with an update on your order and your tracking information. Please let us know if you need any further assistance
  
  Thank

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The items I have pre has been delivered thank you.
  
  Sincerely,
  
  Kdeshia ******

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 4th I order the following items at 55% discount: which was paid in full Keto AC Vinegar gummies - I received 15 day cleanse - i received KWWK Collagen Peptides- I HAVE NOT RECEIVED AND SHE IS NOT RESPONDING ********************** I received On my receipt is says collagen will ship seperately but no date or time when collagen will be shipped. I emailed her company at the following:************************************************************ & ********************* and called her number on website ************ number just rings no one answers. I paid for product in good faith and i never received my full order. Her customer service department if a reflection on her a small business woman. I want a refund on the collagen i have received ASAP.

  Business Response

  Date: 02/06/2025

  Hello,
  
  Order #***** was delivered. All items in Order #***** were delivered on 1/18/25 except for your Collagen Peptides and **************** The Collagen Peptides were delivered on 1/30/25 @ 11:48am, and you were refunded for the *************** on 1/31/25. Please see the attached screenshots that shows proof of deliveries and proof of your refund. Furthermore, your Order #***** total was not $128.75. The original order total was $101.47; $27.28 was refunded to you on 1/31/25 for the **************** The only correspondence/email we have from you was on 12/6/25, which we responded back to your email that same day. We did not attach a copy of our email chain due to privacy reasons. Our customer service department works diligently to ensure customer satisfaction. Making false claims on our company is ridiculous and uncalled for. Please don't hesitate to contact us if further explanation is needed.
  
  
  
  Sincerely,
  
  KWWK
  
  

  Customer Answer

  Date: 02/06/2025

  KKWK you charged on Jan 4th my cc for ******. On Jan 31st which is 4 weeks after I paid full price of ******. You did just issue a refund on Jan 31st. As I stated I reached out to your customer service  Never replied back. I would never lie on anyone but stand on business yall never reached out to me until I filed this complaint on **** not responding. I work hard to my money and I gave you more than enough time to reply back. Someone posted on your page yall never reply to customer request on order status and to file bbb compliant to request a refund . To say I am lieing on your company is false yall need to do better as a small black business in replying back to customer about orders and stop ignoring like your paid customers don't matter. I am disappointed in how you don't take accountability in your lack of not following up when I want to know the status of my Paid order. Make it make sense. I shouldn't have to make a complaint if your customer service team would follow up on my emails which I sent several under both of my email address since you didn't reply to neither. Thank you for my refund and I hate I had to file a complaint for you to reply back. This is not a good business practice in order for you to reply back. Let's be proactive and provide good customer service with feedback on paid customers orders in the future.

  ******* *******.

   

  Business Response

  Date: 02/19/2025

  Hello,
  
  Yes, you were charged for the purchase you made. Furthermore, we have email correspondence between us showing where we responded to several of your emails. Your emails specifically asked about Collagen Peptides not Coffee. On 1/20/25, you emailed us inquiring about your Collagen Peptides and stated:
  
  "Hi,
  I am ******* ******* checking the status on when the collagen peptide will be shipped? I paid for my complete order on Jan 4th. You tagged my order of 4 items as fully delivered when it wasn't.
  Please advise when I can expect item you didn't ship.
  
  If item is not shipped in the next week I would a refund on the collagen peptides.
  I look forward to hearing from you soon."
  
  
  
  You did not mention anything about Coffee missing from your package, only Collagen Peptides (email screenshots not attached due to privacy reasons). Please notice the verbiage in your emailed statement above. You said "item" not "items" as if you were only referencing to only 1 item (Collagen Peptides) being missing from your package. Furthermore, it was notated on your packing slip that Collagen Peptides were Pre Order and shipped separately. Your Collagen Peptides did ship before the allotted timeframe and was delivered on 1/30/25 @ 11:48am. Please see the attached screenshots that shows proof of delivery for Order #***** and your Collagen Peptides. At this point, on our end, this order was completely fulfilled and all items delivered; because keep in mind per your email, only the Collagen Peptides was missing from your original package that was delivered on 1/18/25. We were not made aware that you were missing Coffee until we received this complaint. Because we are extremely customer satisfaction driven, you were issued a refund for the Coffee even though we have not received one email from you stating that your Coffee was missing from your package that was delivered on 1/18/25. Please know that we understand that emails can be filtered and result in miscommunications, which is why we issued a refund for the Coffee no questions asked. We sincerely regret any misunderstandings and wholeheartedly thank and appreciate you for your business.
  
  Thank You
  

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******