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Customer Review Ratings
Average of 62 Customer Reviews
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Review fromJessica C
Date: 04/05/2025
1 starTrying to order ANYTHING is a headache. The customer service is outsourced and clueless. They will basically waste your time for two weeks trying to get design approved. And if you are tax exempt forget about it. Our business will no longer be spending money there. DO NOT WASTE YOUR TIME.
Bannerbuzz
Date: 04/07/2025
Hello *****, we sincerely apologize for the inconvenience caused. We aim to deliver fast and efficient service to every customer, and it's unfortunate that you encountered an issue. Your feedback is truly important to us, and well certainly take it into account to help enhance our overall customer experience.Review fromNina p
Date: 04/04/2025
1 starDon't buy from this company. You will pay express and this order is coming from *****. They sent me two banner which the material was breaking into pieces while removing it from paper. I called them created a ticket to get my refund back and they never responded. I emailed them and still no answers. Don't waste your time nor money.Bannerbuzz
Date: 04/07/2025
Hello Jamnina, we sincerely apologize for the inconvenience caused. We are committed to delivering quality products and efficient service to all our customers, and it's unfortunate that you experienced an issue. Were glad to see that our team was able to provide the resolution you were seeking. That said, your feedback is truly valued and will be taken into consideration to help improve our customer experience.Review fromAhmet K
Date: 03/19/2025
1 starI placed an order with BannerBuzz on February 24 2025, hoping for a smooth process. Unfortunately, their design team was an absolute nightmare to deal with. Despite providing clear mockups, it took them 22 days to understand my designsomething that should have been straightforward.After all that wasted time, they then informed me that shipping would take another 15 days, pushing my delivery date all the way to April 1. That was the final straw. I requested a refund, and now theyre saying I have to wait another 7 days just to get my money back.Honestly, this is partly my fault for giving them another chance. My past orders with them had print mistakes, color mismatches, and poor product quality, but I wanted to believe they had improved. They ************ mestay away. Their product quality is low, and their communication is non-existent. Save yourself the headache and support local businesses instead. At least then, you can speak to someone who actually understands your request and can offer real customer service.Bannerbuzz
Date: 03/24/2025
Hello *****, we apologize for the inconvenience caused. We strive to provide quality products and efficient service but recognize there is always room for improvement. Please rest assured that the refund was processed on March 20th for your recent purchase and will take standard time to reflect in your account, depending on your bank. Our team has also provided the best possible resolution for your previous concerns, and we remain available to assist if any issues arise. However, as your feedback is important to us, we will surely consider it to make the customer experience better.Review fromIrene G
Date: 03/18/2025
1 starI wish I had seen the reviews before putting an order in. I ordered a pop up banner and had left the exact comments of color of fabric and white lettering of our logo and website. It was estimated to arrive a couple days prior to my event without extra shipping and ample time to allow for any changes to design. Needless to say I waited a week and never heard a word so decided to email. I got a response the next day and they hadn't completed any of the items I had left in comments. Needless to say they delayed things so much and I had to make multiple calls just to have the job completed 10min over the phone. Upon approving design and agreeing to arriving a day later, I get another email saying my items now on hold. I call again and due to delay it couldn't come until a day later which was my event day and for that, they wanted to slap me with $160 for expedited service. I tried to talk to them but they had zero customer service. I did feel that if the design took 10min over the phone, they could have prevented the 2 weeks of calling/emailing them for update. Needless to say I cancelled the order as I was fed up. Do not use them!Bannerbuzz
Date: 03/21/2025
Hello *****, we sincerely apologize for the inconvenience. We strive to provide fast and efficient service to every customer, and its unfortunate that you encountered this issue. Your feedback is valuable to us, and we will certainly take it into account to enhance the customer experience.Review fromRachael E
Date: 12/10/2024
1 starI would give them zero stars if I could. Their customer service is the worst, and it's all outsourced. If you have a time-sensitive issue, don't expect a quick response to your email. When you call, you'll be speaking to someone in *****, and your order will be printed and shipped from there. Even the chat feature is no help when you have problems. Save yourself the frustration and avoid ordering from this company.Bannerbuzz
Date: 12/17/2024
Hello *******, we sincerely apologize for the inconvenience youve experienced. We are committed to providing fast and efficient service to every customer. Its unfortunate that you encountered this issue. Rest assured; our team will reach out to you soon to address your concerns.Review fromCindy H
Date: 12/02/2024
1 starThis is twice that they piddled around with holds on my product to where you have to pay a large amount of shipping. They are not based in the ** as per their ***** Creek ******* Contact information. Emails sent by them are a day ahead and I have never talked with a person who doesn't have a foreign accent and do not speak very good English.Bannerbuzz
Date: 12/04/2024
Hello *****, we sincerely apologize for the inconvenience youve experienced. We strive to provide efficient service to every customer, and its unfortunate that you encountered an issue. Our team has reached out to you and provided the best possible resolution for the matter.
Additionally, we are a global business headquartered in the ***, with production units and services located in both ***************** and *****. Your feedback is valuable to us, and we will certainly take it into account to improve the overall experience.Review fromAnna C
Date: 10/31/2024
1 starordered a tent top and it came in the wrong size they refuse to send a new one in the correct size instead keep offering me 50% off a new one or 50& their frame which is the same size as mine. Top is 4" too small on each side it's not going to fit anything.Bannerbuzz
Date: 11/04/2024
Hello ****, we apologize for any inconvenience caused. The order has been manufactured as per our standard process. As each company has its own standard manufacturing processes, we cannot guarantee that graphics or hardware from other manufacturers will be compatible with our products. Rest assured, our canopy frame is designed to fit perfectly with our graphics. Moreover, our team has provided the best possible resolution for your concern.Review fromTia Y
Date: 10/25/2024
1 starI ordered 6 big head cutouts from ***********. After many back- and forths about the importance of the size of the product I was ordering, and updating the order to a larger size to be sure, BannerBuzz sent 1 of the 6 items in a size smaller than what I ordered and paid for, with no notification or reason for this change. So now I have 5 items that are twice as large as the last one... and there is no time to correct the mistake since the order was for an event. Not to mention that they charge an exorbitant amount for overnight delivery (if I was ordering 6 cutouts of the same image, delivery would have been $46, but because I ordered six different images, I was charged $113 for shipping and was told this was because of a bulk discount. This makes no sense when the items are packed and shipped exactly the same way.). Also, their customer service representatives are difficult to understand, and the customer service response within 24 hours does not work when you have a time-sensitive order. I would never recommend working with them. Save yourself the headache and cost.Bannerbuzz
Date: 10/28/2024
Hello **** we sincerely apologize for the inconvenience you experienced. Our goal is always to deliver products according to approved order details and to provide every customer with efficient service. We regret that you encountered an issue. Our team has reached out to you with the best possible resolution, and we will certainly take your feedback into account to help us improve the customer experience.Review fromNik B
Date: 10/21/2024
1 starThis business is terrible. I ordered specially sized window clings from them for the shop I work at. Not only did I experience many, many mistakes during my order but even after calling them and speaking to someone on the phone to adjust sizes, I still got the wrong size AND three of the orders were made for interior placement, and not the outside placement we needed. I've now been on a wild goose ***** of speaking with random agents, being promised call-backs that never come, and just generally getting read scripts that give me the brush off. Do not waste your time with this company. They say they have good prices, but it comes at the cost of your sanity, time, and correct order. I am still in call-back/agent limbo with them even after a month, and there's no guarantee they will even reship me the correct sizes.Bannerbuzz
Date: 10/23/2024
Hello **** we apologize for the inconvenience youve experienced. Our goal is to deliver products that meet our customers' requirements and provide efficient service to everyone. Its unfortunate that youve encountered an issue. Rest assured, our team will be in touch with you shortly to resolve the matter.Review fromBrian S
Date: 10/08/2024
1 starOrder banners from this company because them show a GA address and we wanted an American made product. BannerBuzz is out sourced this order to ***** and when it arrived it was not the size we ordered it was an 1-1.25 smaller both height and length.I emailed them to see what could be done and they just made excuses and said they will try and do better next time.After a few days of emailing the company they said theyd make it right and now tonight they say theres nothing they can do and if I want to order another design to let them ******* not trust this company they lie and promise things they nicely tell you to beat it.Bannerbuzz
Date: 10/10/2024
Hi *****! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
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