Reviews

This profile includes reviews for Saia LTL Freight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saia LTL Freight has 257 locations, listed below.

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  Saia LTL Freight

  11465 Johns Creek Pkwy Johns Creek, GA 30097-1574

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  Saia LTL Freight

  2650 Western Ave Knoxville, TN 37921

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  Saia LTL Freight

  9119 Elkmont Dr Elk Grove, CA 95624-9706

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  Saia LTL Freight

  90 Concord Street North Reading, MA 01864

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  Saia LTL Freight

  4315 Albany St Colonie, NY 12205

Review Details

• Review fromJere G

  Date: 04/15/2025

  1 star

  Jere G

  Date: 04/15/2025

  I was asked to give exact measurements of the boxes and pallet and exact weight; I gave everything I was asked to give and received a quote for X dollars and of course after it was delivered it was 200 bucks more, completely unacceptable. I was told by my friend that uses this company for personal and business that it happens all the time to several people he has spoken to. Aside from it being lost for a month and I was told 3 times it was at the dock and the recipient was called (HE WAS NEVER CALLED) it mysteriously showed up. After several emails and calls, no one wants to admit their mistake. ****** learned. Funny how they record all calls but for some reason can't find any of my 3 calls, and I gave them exact dates, times and durations from my phone log.

  Saia LTL Freight

  Date: 04/17/2025

  ****, we apologize that you've had this frustrating and disappointing experience with us. Will you please email us at ***************************************** with your Pro # and the details of your issue, so that we can investigate further and work with you to resolve the issue? Thank you and we look forward to hearing from you.

  Saia LTL Freight

  Date: 04/17/2025

  ****, we apologize that you've had this frustrating and disappointing experience with us. Will you please email us at ***************************************** with your Pro # and the details of your issue, so that we can investigate further and work with you to resolve the issue? Thank you and we look forward to hearing from you.

• Review fromRalph H

  Date: 04/08/2025

  1 star

  Ralph H

  Date: 04/08/2025

  They are the worst! They tried to charge me up to $2,500 for a $472 quoted shipment. I fought with them for 9 months. They then sent me to collections. I paid the collection agency $570. They started sending me new bills for the money I have already paid. The first bill was $1065.55 and the second is for $495.55. Like ***?! I will wait for them to send me to collections for the bill I have already paid and then turn them in for fraud.

  Saia LTL Freight

  Date: 04/09/2025

  We're so sorry you've had this disappointing experience, *****, and we totally understand your frustration. Will you please contact us at **************************************** and provide your Pro #, so we can investigate further and get back to you ASAP with a solid update? Thanks, *****, and we look forward to hearing from you!

• Review fromKatrina B

  Date: 01/30/2025

  5 stars

  Katrina B

  Date: 01/30/2025

  I had an outstanding experience with SAIA ************* As a first-time user of LTL shipping, I was a bit nervous, but their customer service went above and beyond. From start to finish, the team was incredibly patient, explaining every charge in detail and making sure I felt confident in the process. What truly impressed me was the personalized attention, including the offer to call in anytime for quotes or clarification. Even the top executives were involved and genuinely attentive to my needs. Exceptional service all around, and I will absolutely be using them again in the future. Highly recommend!Thanks SAIA!!!*******

  Saia LTL Freight

  Date: 02/04/2025

  Thank you so much for taking the time to share your fantastic review and recommendation, *******! Your kind words truly mean the world to us. Were thrilled to hear that your first experience with LTL shipping and SAIA was such a positive one. Were always striving to provide excellent service, and its wonderful to know were hitting the ***** We look forward to serving you again in the future!

• Review fromDavid F

  Date: 12/27/2024

  1 star

  David F

  Date: 12/27/2024

  Failed to deliver when scheduled with a large delivery window. Claimed they called and that I live in a gated community. You can't get through their delivery number they list, customer support can't seem to help, and now I have to reschedule when I have little faith they are capable of fulfilling order. If possible do not use this carrier.

  Saia LTL Freight

  Date: 12/30/2024

  We appreciate your feedback and are very sorry for the frustrating experience youve had. Our goal is always to ensure a timely and smooth delivery process, and we sincerely apologize that hasnt been your experience. If you dont receive your freight during your next scheduled delivery window, please email us at **************************************** with the details and your PRO#, and well gladly investigate further and provide you with additional information. Thank you!

• Review fromJosh L

  Date: 12/09/2024

  1 star

  Josh L

  Date: 12/09/2024

  Driver delivered a hot tub cover with a huge hole in it from a forklift tine. The driver dropped it by the curb and forged my wifes name on the signature for delivery. This company is definitely not stand up. That is a felony to forge someones signature so Id love to go down that road.

  Saia LTL Freight

  Date: 12/10/2024

  ****, were so sorry you had this disappointing delivery experience and we appreciate you bringing it to our attention. Thank you for talking with our team yesterday to share additional information and to help resolve the issue. Its our understanding the hot tub cover is scheduled to be picked up today for the return. If you have any questions at all or if theres anything we can do to help, please dont hesitate to reach out to *****************************************

• Review fromLou H

  Date: 10/18/2024

  1 star

  Lou H

  Date: 10/18/2024

  I told freight center how much product weight, when saia ltl accepted the shipment, pretty sad that you have to up charge, not happy with service on either part of freight center or saia ltl on there service provided, I deliver freight my self and I think this is poor quality service

  Saia LTL Freight

  Date: 10/21/2024

  We appreciate your feedback and are very sorry you've had a disappointing experience, Lou. We would be happy to investigate further to see if there's anything we can do to help. Will you please email us at [email protected] with the details and your PRO#? Thank you and we look forward to hearing from you!

• Review fromRyan K

  Date: 10/17/2024

  1 star

  Ryan K

  Date: 10/17/2024

  SAIA is by far the worst company to deal with for freight. This company had a driver show up at our shop, pick up equipment, the equipment was fraudulently charged and picked up. Our company found out what was going on and got the equipment stopped and requested to be returned due to everything about that shipment was fraudulent and the person that used fraud ordered the delivery. SAIA turned around and charged us over $1500 for a fraudulent shipment, order, and return!!! Will never use this company again and we ship things daily!

  Saia LTL Freight

  Date: 10/21/2024

  We're so sorry to hear about this and we'd love to investigate further. Will you please email us with the details and the Pro # at [email protected]? Thank you and we look forward to hearing from you.

• Review fromRod B

  Date: 06/06/2024

  1 star

  Rod B

  Date: 06/06/2024

  I've been in the sporting goods business for 24 years in northeast **. My latest freight delivery was a load of ammo from one of my distributors in **********, ** which the SAIA driver refused to drop because my shop is at my residence, even though I have a current federal and county license to do business. The delivery is now on it's way back to LA and will have to be shipped again by another carrier. This is the first time in 24 years I was refused a shipment. **** ** *** ** *** ********* *** *** ***** ******** ***** ******** **** ***** *** ***** ** ***** The only way to stop this is to hit them in the wallet, and I'm contacting every business I know to tell them what happened and encourage them to stop using freight companies like Saia.

  Saia LTL Freight

  Date: 06/19/2024

  We apologize for the inconvenience and disappointing experience, and we totally understand your frustration. We appreciate your email response and willingness to further communicate with our team, so we were able to discuss the challenges with delivering your shipment. We value your feedback regarding our policy that prevents us from delivering it to a personal residence. Thank you!

• Review fromJames M

  Date: 05/31/2024

  1 star

  James M

  Date: 05/31/2024

  Terrible. 100% Unreliable, and 1000% Unprofessional. 3 days in a row I have LTL blocking my docks. 3 Days in a row the scheduled SAIA pick-up never shows up. I will never use SAIA again. My National clients will all be told that we do NOT accept SAIA at our docks, and and SAIA trucks they book will be turned away. ALL SAIA BUSINESS IS HENCEFORTH REFUSED. You want to mess with MY business and waste MY time and money? RIGHT BACK AT YOU. You lose us, and everyone we do business with, and with over 100 years under a belt, that's not a SMALL list.

  Saia LTL Freight

  Date: 06/10/2024

  Thank you for sharing your feedback and for letting us know about this, ***! We feel terrible there was a 3-day delay in your scheduled pick up and for the inconvenience and frustration that caused you and your business. We would love to talk with you directly to learn more about what happened and to ensure the issue has been resolved. Will you please reach out to ***************** or *************************** at ************** or ***************************************** Thanks, ***, and we look forward to hearing from you.

• Review fromron w

  Date: 02/18/2024

  1 star

  ron w

  Date: 02/18/2024

  SAIA Shippers Beware! We own a manufacturing company and use several ltl shipping companies. Saia stands alone on the bait and switch . We measure our pallets on video before shipping out. We ask our customers to measure the pallets while videoing on the pickup end. So we know the exact dimension before and after the shipment. Saia offers a low shipping quote and then changes the dimensions of the pallets then bills a $350 fee for the new dimension that they lie about. Rinse and Repeat. The *********** Hub is where the crime is being committed. Advice that I can offer . Keep several ltl accounts with different carriers. Keep video logs before and after the shipment. Eventually these types of companies end up in a class action law suit. You will have video proof of the fraud when it happens. ***** is honest . Old dominion is honest . Xpo is honest . Saia is by Far the **** of *** offs , Hands down.

  Saia LTL Freight

  Date: 03/28/2024

  We're so sorry this has been your experience, because this definitely isn't who we are. If you're willing, we'd love the opportunity to learn more. Will you please reach out to **************************************** with your Pro #, so we can investigate further? Thank you!