ComplaintsforPlanet Fitness
Fitness Center
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive mailed in a letter to cancel my membership in March 2024. By April 2024 I noticed that I was still being billed. I went to the ********* GA location and was told they could not cancel my membership that I needed to go to another location that was over 20 min away to cancel it. I informed them that I already sent in a letter and still havent received any correspondence. Im still being billed for a membership.Business response
06/05/2024
Thank you for contacting us. I would be more than happy to pass this situation along to the locations management team above the club level as well as the Director of Operations.Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Planet fitness made it very difficult to cancel the subscription with them, they would only allow in person cancellation even after an emergency reason for inability to continue my subscription and after several call attempts and website chat help attempts they still required cancellation in person when i was unable to travel there, they also only allowed a freeze online which would still charge the annual fee which is unfair because i should not be paying for maintenance when im not attending.Business response
05/06/2024
Planet Fitness is independently owned and operated this complaint is not part of our franchise; please forward it to the correct franchise owner.Customer response
05/06/2024
Complaint: 21554580
I am rejecting this response because:
Sincerely,
******************Customer response
05/06/2024
Complaint: 21554580
I am rejecting this response because:
Sincerely,
******************Customer response
05/06/2024
Complaint: 21554580
I am rejecting this response because:
Sincerely,
******************Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
PF purposely makes it too difficult to cancel memberships. It is 2024, we should not have to physically go to a location to cancel. Terrible customer service.Business response
05/06/2024
Planet Fitness is independently owned and operated this complaint is not part of our franchise; please forward it to the correct franchise owner.Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********* Plaza Planet Fitness on 4 th St, *********** de ******* is incredible filthy. In the past is was very clean, it was a pleasure to work out in a clean place. Now a days, it is very Dirty. I attached pictures I took today. There are particles of paper on the main floor as well as in the women's bathroom; the machines are dusty as hell; there is dust in every corner; the water fountain is disgusting, etc. Please correct the problem for us customers to work out in a clean place as it used to be. THANK YOU MUCH.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
********* ** planet fitnesss keeps charging me and I havent been to planet fitness in over a year. I went to cancel membership but they wouldnt let me. Now at this point they keep taking money from my account and I cant even go and workout because they keep saying account is behindBusiness response
03/28/2024
Thank you for contacting us. I would be more than happy to pass this situation along to the locations management team above the club level.Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Music is so unbearably loud cant hear myself breathe . Thank you !Initial Complaint
02/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Planet Fitness *************** ************, ** as I scanned my Planet Fitness app, I was told that I was not allowed to use the fitness center due to a charge on my account with a past bill, I have been paying my account through my Checking account the for over a year, and I was informed that regardless if I was paying $25.00. I still owe an outstanding balance (April 2023), I dispute this charge with the Planet Fitness ************** *********, ** *************) Manager (Nataha) she ****** that whoever the Manager I spoke to back then is no longer there and that I have to pay this past balance of $40, I said that's illegal to have me pay up till this point and saying my account is active and taking my money from my account ($350). I informed her that I wanted to discontinue my membership and want a full refund for no service rendered and that I wanted to close my account, she advised me to come into the fitness center in ******* or send a mail.Business response
02/23/2024
Thank you for contacting us. I would be more than happy to pass this situation along to the locations management team above the club level to the Director and I will have someone reach out to you.Customer response
02/24/2024
Complaint: 21330701
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called my home gym to cancel my membership on 12/20. I was told to mail in a letter to cancel. I mailed in a letter on 12/26 to cancel my membership. I called to see why I was charged in January and was told my membership was not cancelled. I visited home gym today to cancel membership and ****** told me I have an outstanding balance and need to pay before canceling. I explained I mailed in my letter 12/26. He said he did not receive my letter until 1/12 and therefore he cannot cancel my membership. I AM NOT PAYING AND I WANT TO CANCEL MY MEMBERSHIP ASAP. It is not my fault that he did not read my letter until 1/12 I do not know what his schedule is but I mailed letter 12/26 and I live very close to the ********* branch.Business response
01/22/2024
Planet Fitness is independently owned and operated this complaint is not part of our franchise; I have requested this be forward to the correct franchise owner.Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At a Planet Fitness gym in ******, ** I was minding my own business sitting in a changing stall. Another customer tried to get my attention but I was busy in private. He said that I was committing a crime and told an employee. I came out to talk to the employee that I was not. The manager came to talk to me but not to ask me about it but instead called the police. I already am on anxiety meds and this made it worse.Business response
01/16/2024
Planet Fitness is independently owned and operated this complaint is not part of our franchise; please forward it to the correct franchise owner.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
planet fitness in staten island offers free passes to use their gym every three months. I used their gym on ********** in september one visit. one week ago I signed up for a free pass. they sent me several emails hat i have a guest pass and a reminder two days ago to use my guest pass. last night i went to use the pass for a gym workout. there were two fat ladies at the front desk. on y guest pass was attached a waiver form and it said they is for your free pass to se the gum last evening. they asked me where is the bar code, there was no bar code but it clearly said the name gym and free guest pass. i asked to speak t the manager. they said they had none . I hadssigned up on line . they were refusing to let me n saying i need a bar code. i asked the fat ;lady t call the manager she reused . and she refused to let e use the free pass. I left and i think they scam people advertise free gym pass then refuse. planet fitness is scam. he force people to sign up and force them to have bank account on file so they can get paid once a month and wont use anything but bank accountBusiness response
12/28/2023
Planet Fitness is independently owned and operated this complaint is not part of our franchise; please forward it to the correct franchise owner.
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Customer Complaints Summary
23 total complaints in the last 3 years.
10 complaints closed in the last 12 months.