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Business Profile

Collections Agencies

ARC Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *************/******, I do not have a contract with ARC MANAGEMENT Group, they did not provide me with the original contract as i requested

    Business Response

    Date: 02/24/2025

    We do not represent Commenity Bank/Goodys. ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Columbus Emergency Group LLC. We have no record of you contacting us for any information. In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC Management Group, LLC. I do not have a contract with this Agency.I received a bill from you and as allowed under the Fair Debt Collection Practices Act (*****), I am requesting that you allow me to validate the alleged debt. I am aware that there is a debt from ***************************, but I am unaware of the amount due and your bill does not include a breakdown of any fees.Additionally, I am allowed under the **************** Portability and Accountability Act (HIPAA) to protect my privacy and medical records from third parties. I do not recall giving permission for them to release my medical information to a third party. I am aware that the ***** does allow for limited information about me but anything more is to only be revealed with the patients authorization. Therefore my request is twofoldvalidation of debt and HIPAA authorization. Please provide breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. ***** any credit bureau reporting until the debt has been validated by me.Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the *****. Please note that withholding the information you received from any medical provider in an attempt to be ***** compliant can be a violation of the ***** because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt.

    Business Response

    Date: 01/06/2025

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor *************************** *********** ***  We received the **** complaint on 11/14/24 and responded on the same date, we show no other correspondence.  In reviewing your account, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22747452

    I am rejecting this response because:

    I need this removed from my credit report right away! You have not sent me the validation letters and it has been over 6 months.


    Sincerely,

    ***** *********

    Business Response

    Date: 01/06/2025

    *** did respond to your CFPB complaint on the same date it was recieved. We have not recieved any other correspondence from you. We are submitting an update to ******* showing that you are disputing these charges and the validation documents that you requested in this complaint are being submitted to your address on file.

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22747452

    I am rejecting this response because:

    Until you can provide adequate evidence of the debt,  I demand reporting to equifax be stopped. 


    Sincerely,

    ***** *********

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP LLC, I do not have a contract with ARC MANAGEMENT GROUP LLC, they did not provide me with the original contract as i requested

    Business Response

    Date: 11/14/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Ridgewood Emergency Group, LLC. We have no record of you contacting us for any information.  In reviewing your account, I do see your health insurance processed this claim and left a balance that is patient responsibility. If you had other health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:11/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ARC MANAGEMENT GROUP LLC; I do not have a contract signed with them. They did not provide me with the original contract as i requested.

    Business Response

    Date: 11/18/2024

    We will require additional details from this consumer to locate and investigate the account. Please contact us at ************ or via email at ***********************************. 

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22529359

    I am rejecting this response because:

    I spoke with them couple of times already; asking for a proof of debt and they always said that they gonna send it to me and has been months; I been disputing this with equifax multiple times and they always said that the debt is mine without any proof of debt. They are required by law to send me that proof or erase that from my credit. This is affecting my ability to use my credit in this hardship situation of my mother illness. 

    Sincerely,

    **** Alejandro ************

    Business Response

    Date: 11/19/2024

    Please provide the ARC file number or the account number from the original creditor so that we may invesitgate. 

    Customer Answer

    Date: 11/19/2024

     
    Complaint: 22529359

    I am rejecting this response because:

    I don't have that information because this debt don't belong to me. Has been reported under my SS *********** in *******. Please erase this account that don't belong to me.


    Sincerely,

    **** Alejandro ************

    Business Response

    Date: 11/19/2024

    Please provide the total amount of the debt being reported to your credit. 

  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP, I do not have a contract with ARC MANAGEMENT GROUP, they did provide me with the original contract as I requested.

    Business Response

    Date: 11/14/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Highland Emergency Group LLC. We have no record of you contacting us for any information.  In reviewing your account, I do not see any health insurance coverage for your services. If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARC Management Group LLC is a collection agency that is trying to collect $1416 from me. They state that on behalf of their client ************************************ I owe $1416 for a hospital emergency visit of 07/12/2022. I called **************, and they stated that the account was paid in full and closed on July 16, 2022. ************** states that I do not have a past bill or current bill with them. ************** billing number is ************** I also called ************************************ and they informed me that I don't owe them anything either, and that as a matter of fact I have a credit with them of $848. They also informed me that they never sent a bill to ARC Managment Group, because that collection agency is NOT the collection agency that they use.I have called ARC Management Group LLC several times, and the agent refuses to give me more information and the phone number about the original creditor name. I can see on my credit report that the original creditor name is ********************************************The phone number that ************** gave me for *************************** is *************, I have spoken to them already and they tell me that I don't have any balances with them that instead I actually have a credit. So they don't know why *** Managment collection agency is trying to collect the debt. I need ARC management to give me the phone number of the original creditor so that I can call them to confirm and clarify this debt. ARC management won't give me that phone number. I don't know who else to call to get clarification on this debt since I already called ************** and the ******************************************* and they both said I don't have debt.I need this off my credit report, and I need to clarify who is the original creditor so that I can clarify this debt. That is information that *** will not provide to me. Both TRIOS and WA EM Physicians will be sending me itemized account information

    Business Response

    Date: 11/01/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ***************************, ****. We do not represent Trios *******************. In reviewing your account, the health insurance provided at the time of service rejected the claims submitted to them for inactive policy. If you had other health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents with the original creditor contact information are being sent to your address on file. 

    Customer Answer

    Date: 11/04/2024

    I am submitting my primary and secondary insurance information as requested by ***. This is the primary and secondary insurance that I had at the time of service of the claim.  thank you.  ******* ******

    Business Response

    Date: 11/05/2024

    Thank you for providing the insurance information. We will submit it to the original creditor for billing.

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September *****, 2022, my son received care at ***************** following a seizure. My son has state insurance (**************). According to Iowa TotalCare, a claim was never submitted for those dates. *** has sent several text but when I request additional information, I get no response. I have called and received horrible customer service with no ability to provide details of said care. The hospital billing office shows a $0 balance and has no idea where this collection could have come from. *** has reported to ******* as unpaid in the amount of $2,381.00. This bill should have never existed due to my sons state insurance and should not have been reported to *******. If this is not resolved, I have no problems seeking legal assistance in the matter.

    Business Response

    Date: 10/23/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Iowa Emergency Physicians LLP.  We do not represent ********. *** responded to your Equifax dispute on 10/10/24 with validation of debt documents. The insurance information submitted at the time of service was incorrect, the patient name provided at the time of service is not the name listed with the insurance company and the insurance rejected the claim. ***************************** submitted 4 statements to the address provided by the responsible party with no returned mail or contact to correct the insurance information/patient correct name. Debt validation documents will be resent to the address on file.  

  • Initial Complaint

    Date:10/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ARC MANAGEMENT GROUP. I do not have a contract with ARC MANAGEMENT GROUP, they did not provide me with the original contract I requested.

    Business Response

    Date: 10/29/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Lake ****** ** Group LLC. We have no record of you contacting us for any information.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

  • Initial Complaint

    Date:09/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Northern LA Emergency Physician, I do not have a contract with ARC Management Group LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/16/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor Northern LA Emergency Physicians LLP.  Validation documents were submitted to the address on file per your request on 6/7/2024.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being re-sent to your address on file. 

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARC MANAGEMENT COLLECTION has wrongfully placed a debt on my credit score. I've never lived in ******* nor have I ever used **************************** The collection agency has not removed this debt that doesn't belong to me.

    Business Response

    Date: 09/16/2024

    ARC Management Group purchased the receivables from the original creditor.  You do not have a contract with ARC but with the original creditor ******** Emergency Group. We have no record of you contacting us for any information.  In reviewing your accounts, I do not see any health insurance coverage for your services.  If you had health insurance during the time services were rendered, please contact us at ************ or send a copy of the front and back of your insurance card to ******************** so we can follow up with your carrier.  Debt validation documents are being sent to your address on file. 

    Customer Answer

    Date: 09/16/2024

    ARC MANAGEMENT is a scam. I've never used services from ******** Emergency. Please remove this item from my credit score. Else, I will file a lawsuit for damages rendered.

    Business Response

    Date: 09/23/2024

    We have investigated this account with the original creditor who has adjusted the balance completely and removed ******** as the responsible party. A deletion request has been submitted to Equifax. 

    Customer Answer

    Date: 09/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

ARC Management Group, LLC is NOT a BBB Accredited Business.

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