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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Every day I am receiving up to 7 calls a day from spoofed local numbers with a robo call stating congratulations on my loan press 1 to be connect or simply call back on direct line. The numbers when called back are not working numbers. When i press 1, I am connected to someone who just says thanks for calling LendingPoint is this ******. When I tell them i have never applied for a loan, nor want anything to do with LendingPoint's scam and to stop calling they simply hang up. Each time the caller ID shows a different local number and I'm tired of the unsolicited calls.
Business response
09/20/2021
Business Response /* (1000, 12, 2021/09/14) */ Mr. ********: Thank you for letting us know. This appears to be the work of bad actors using our name to contact innocent consumers with the promise of a loan in exchange of a deposit in the form of gift cards. Keep diligent and ignore their attempts. Please let us know if we can be of further help. Consumer Response /* (2000, 14, 2021/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was contacted by this company saying that I was approved for a loan of 5000.00. I was talking to a girl named Margret and she told me since my credit score was low I needed to boost it up by taking my 700.00 I had in my bank account and buying a green dot card in the amount of 700.00 and it would look like a pd loan in one day. I did this then she calls me back and says that insurance has put a hold on my funds and I will need to pay 300.00 so the funds will be released to me in the amount of 6000.00. I did this so I could get my funds. Margret said that there will be no more fees involved once this was pd. So I waited for my funds but they never showed up. Margret gave me the senior advisor phone number XXXXXXXXXX in case there was any trouble and kept reassuring me this was not a scam that they have been accredited with the better business bureau since 1993. I called the senior advisor. So he says that I need to pay another 200 dollars because state put a hold on my money.Business response
09/24/2021
Business Response /* (1000, 11, 2021/09/14) */ Ms.*******: We are so sorry to hear this. We have been made aware of bad actors using our company name to reach out to innocent consumers with the promise of a loan only if a deposit is provided by way of gift card. We are not affiliated in anyway with these bad actors and are actively working to shut them down. If you have the email address they corresponded with, please send that to ************************ In the meantime, we suggest contacting your local police and submitting an internet crimes report to the FBI at https://www.ic3.gov Thank you for informing us so we can continue our efforts.Initial Complaint
07/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called to pay my loan off early last week (July 22nd), and it has not been taken out of my account. I called several times thereafter to ask why the funds haven't been taken out to satisfy my account. I do not understand what the delay is as I'm paying my loan off, and hope LendingPoint is not trying to delay my final payment in order to accrue more interest. Also, I never received a payment processing email as I normally do when payment is being processed.Business response
09/17/2021
Business Response /* (1000, 12, 2021/09/03) */ Hi Ms. ******: We apologize for any confusion but can confirm that your payoff was received and your account was closed as of July 23rd. Depending on your bank, it may have taken a few days for the payment to process. Please let us know if we can be of further assistance.Initial Complaint
07/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In none of the company's info sent out while trying to apply for a loan does it say they do not accept metabank. Because of this my credit report has been hit and unfairly negatively impacted by this company because there is no list at the very begining before you apply telling you which banks they do not accept..Business response
08/23/2021
Business Response /* (1000, 12, 2021/08/06) */ Mr. *******: Thank you for letting us know as this has allowed us to reevaluate and optimize the bank account process. We sincerely appreciate the feedback and have requested the removal of the hard pull inquiry on your behalf. Please allow the credit bureaus a few weeks to update their records accordingly. Please let us know if we can support you further; we remain on standby.
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Customer Complaints Summary
381 total complaints in the last 3 years.
208 complaints closed in the last 12 months.