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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This account was placed on my TransUnion account for collection on 12/20/2021. The amount is $53. I have reached out to the company to get information of my collection. I never received any mail or email correspondence from this company regarding this debt. I do not know what this debt is for. I attempted to call the company multiple times but I have not received a call back. I was willing to pay off the debt but I feel that it is a scam.
Business response
05/05/2022
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
*******, ******* 30349
Attn.: ***********************-******, Customer Experience Specialist
Re.: Case #: ******** ***************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about December 20, 2021. The information provided indicated that the account is Ms. ****** responsibility. Accordingly, Capio believed the account to be due and owing. ************** asserts the account credit reported prior to communication, however, records indicate the initial notice was mailed to ************** on December 27, 2021, at the same address provided in this complaint.No return mail has been received.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Ms. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
03/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have absolutely no idea who these people are and NEVER did I receive any notice in the mail indicating that I had a debt from them to dispute it. There are SIX **** Fletchers in the county that I live in. I am demanding a $1,000.00 remedy per occurrence and a deletion from all three of my credit reports.Business response
03/23/2022
BBB of Metro Atlanta, ****** & NE *******
506 *********, Suite 590
*******, ******* 30349
Attn.: ***********************-******, Customer Experience Specialist
Re.: Case #: ******** *************************
*****************************:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the accounts forming the basis of this complaint were placed on June 29, 2021, and January 25, 2022. The information provided indicated that the accounts are Mr. ********* responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ********* complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Customer response
03/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a strange phone call from a fast-talking pushy person asking me for my date of birth or address information. When I asked what it was in regards to, they refused to tell me. They hung up and I called the number back. I was asked the same questions, for my date of birth or address again. I asked to speak with a supervisor. I spoke with ******** the supervisor at this company, who also asked me the same things. I informed her that it is impossible to know whether or not this was a legitimate call since scammers often need only your name and address to steal a person's identity. She refused to provide me with any additional information and hung up on me. I strongly feel as though this business' practices not only are extremely unethical but they violate the Fair Debt Collection Act.Business response
03/09/2022
Tell us why h
BBB of Metropolitan ***********.
1601 **********, Suite ****
******, ***** 75201
Attn.: *****************, Director of Complaint Resolution Department
Re.: Case #: ******** *****************************
************:
Capio has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
******************** indicates in her complaint that Capio refused to discuss this matter with her. However, records reflect that ******************** refused to verify whether they were in fact speaking with the correct party. As you are well aware, both federal and state law impose strict requirements to ensure Capio is speaking with the correct individual before the purpose of the communication may be disclosed.
Capio apologizes for any inconvenience their efforts may have caused, but believe they were in compliance with all applicable state and federal laws. Capio will make no further attempts to contact her regarding this matter.Customer response
03/09/2022
Complaint: 16844996
I am rejecting this response because:Pursuant to the Fair Debt Collection Act, section 808, a debt collector must provide written notice of the debt, and indicate the name of the creditor that is owed. Simply because this business believes that their operational methods are legal doesnt make it true. The company failed to provide any sort of validation notice via mail and after I confirmed that I was *****************************, refused to identify the debt owed. I am filing a complaint with the *** and the GA ************************ as well.
Sincerely,
*****************************Business response
03/10/2022
Capios records indicate the initial notice was mailed to ******************** on March 2, 2022, at the same address provided in this complaint.This letter was requested one day after the account was placed to Capios office, and prior to any phone conversations with ********************. Capio apologizes for any inconvenience their efforts may have caused, but believe they were in compliance with all applicable state and federal laws.Customer response
03/10/2022
Complaint: 16844996
I am rejecting this response because:
I have not received anything from this company and do not believe that I have any past due accounts or debts outstanding. I am one of 6 ***************************** in Georgia, and suspect that this predatory debt collection firm is fishing for a victim to prey upon. I will proceed with filing a civil suit against this business if contacted again.
Sincerely,
*****************************Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
2/15 called Capio. Spoke to ****** **** her whats going on & I didnt know abt so called debt until 12/2021 told her abt **nvos with ins **, PO, MA, CFS. She said CFS sister **mpany of Capio working with Capio same as working with CFS. Said I spoke with ins ** asked if would pay claim with substantial proof its legit **** for me which the statement I got doesnt prove, & ins. said dont pay claims not filed w/i 1 year timely filing period. ***** said shed send all info to research. Theyd research address look to see if ever returned from address. Asked me to call 2 weeks on 3/1/22 bc research done in 2 weeks. 3/1 called Capio & got *****. Asked for *****. He said shes busy. I told him I was calling back per *****s rqst for results of research, he admonished me in regard to research; not only said they dont have research ***** said theres nothing in notes to show ***** discussed researching acct. Also said Capio cant help me I had to speak with CFS, theyre **ll. agents, Capio only middle man. Not true, Ive done own research ********** ***** gave 2/15 of **************************** as sister **mpanies most accurate. **** ***** I really just want to speak *************** why I wanted to. He was rude, belittling. No one should be spoken down to like that. **** me hold on hed get her, he came back & said shes out of office for day. I thanked him much for help & told him have great day & ended call. I find it timely Im suddenly getting mail 4 years after supposed services took place. Didnt get notices bf my hubby passed away Dec 2020. Now they doing best to destroy what I been working build last 14 months, new life where I have to pay same *** in bills with in**me. Living on budget since day **vid took him & working hard to improve credit. It increased 100 points from time my hubby passed til Dec when this hit my credit & it dropped 35 points! I want this removed from my credit report. This debt which I still dont think is legit, shouldnt have been sold to Capio or anyone else.Business response
03/09/2022
BBB of Metro Atlanta, ****** & NE *******
506 *********, Suite 590
*******, ******* 30349
Attn.: ***********************-******, Customer Experience Specialist
Re.: Case #: ******** ***************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
****************** asserts that an agent was unprofessional during a conversation. Capio takes pride in always communicating in a courteous manner and promptly investigates complaints such as this with diligence and professionalism. Accordingly, this complaint is under review in order to determine what actions, if any, may be advisable to ensure professional and cordial communications continue.
Capio apologize for any inconvenience their efforts may have caused. In light of ****************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.Customer response
03/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that neither Capio nor ********************** will be contacting be again. I want to be sure that their response covers any and all "sister companies" or companies that Capio works with. Thank you so much.
Sincerely,
***************************Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have never heard of these people. They have never contacted me. They dinged my credit by 20 points. I need this rectified immediately.Business response
02/21/2022
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
*******, ******* 30349
Attn.: ***********************-******, Customer Experience Specialist
Re.: Case #: ******** *****************************
*****************************:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was settled in full with Capio on February 16, 2022, a day prior to receiving this complaint. Additionally, credit reporting agencies have been notified to delete any relevant trade lines.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws.
Should you require any further information, please do not hesitate to contact us.Customer response
02/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called this collection company trying to settle my account and get the collection removed from my credit report. They cannot provide me with the information of who specifically has placed the account with their collections company. They also cannot find the information that correlates with anything they are reporting on my credit. They have my medical insurance company listed as another yet separate collections agency instead of my actual insurance provider. I do not understand how they can report to credit bureaus when they cannot even find the information in their records. After an hour and a half on the phone they still cannot give me any accurate information.Business response
02/01/2022
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
**********************
Attn.: *************************
Re.: Case #: ******** *****************************
****************:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about April 27, 2021. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Ms. ******* complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
01/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I just received a call today from this company saying I had a debt from 4 years ago. I was completely unaware and they kept trying to force me to pay more than I could afford. We just bought a house and this kind of debt would have shown up on my credit report when they pulled my credit but nothing was listed. I believe this company is trying to scam me.Business response
01/31/2022
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
**********************
Attn.: *************************
Re.: Case #: ******** *****************************
****************:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about January 14, 2022. The information provided indicated that the accounts are ****************** responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of ****************** complaint these accounts have been closed, no communication regarding these accounts has been sent to the credit reporting agencies and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Customer response
02/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On December 11, 2021, CAPIO PARTNERS used my identity and fraudulent opened this account and reported this derogatory account to all credit reporting agencies. They've violated my rights pursuant to FDCPA section 807 by false and misleading reporting; 15 USC 1692D(4) just for parking the debt on my credit report trying to get me to pay it. I do not have any contract with my signature on it with this company. I've never done any business with CAPIO PARTNERS nor have I ever given them any of my information so this is also a violation of my rights pursuant to 15 USC 1681A(Q)(3). I also never gave this company consent to report this alleged owed debt to my credit report, so this is another violation of my rights pursuant to 15 USC 1692c(b). I've also disputed this account with the credit reporting agencies and it was removed then reinserted, yet I was never notified in writing of the reinsertion of this account within 5 business days, which is yet another violation of my rights pursuant to 15 USC 1681I- FCRA 611(A)(5)(B)(II). Because this debt does not belong to me, nor am I obligated to pay it pursuant to 18 USC 8, I demand that this company cease and desist all communication and fraudulent activity and reporting asap. This complaint will be forwarded to the Attorney General, BBB, ************************* and CFPB.Business response
02/01/2022
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
*******, ******* 30349
Attn.: *************************
Re.: Case #: ******** *************************
****************:
Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about June 29, 2021. Capios records indicate a dispute was received on October 27, 2021,from the credit reporting agencies indicating a dispute. Capio submitted a response on November 2, 2021, requesting the credit reporting agencies to delete any relevant information due to Ms. ******* dispute.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.Initial Complaint
01/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have no idea about this debt. I saw it on my credit karma. It's for $776 hut after reading these complaints, it seems I'm not the only one with a debt of $776 and that's never been contacted about this "account".Business response
01/12/2022
BBB of Metropolitan ******* ***********************************
******* Texas 75201
Attn.: *****************, Director of Complaint Resolution Department
Re.: Case #: ******** *********************
************:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on October 55, 2021. The information provided indicated that the account is Ms. **** responsibility. Accordingly, Capio believed the account to be due and owing. ********** asserts the account credit reported prior to communication, however, records indicate the initial notice was mailed to ********** on October 11, ************************************ this complaint.No return mail has been received.
Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Ms. **** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was contacted today by Capio for a debt that is not owed. I was originally contacted by MBA LAW - Their sister company, back on August 23rd, 2021 about the same debt. I sent two letters requesting validation of the debt. They never responded, yet removed the debt collection from multiple credit reporting bureaus. To, this signifies that not only could they not validate the debt, but that they as much and removed it. Then, nearly 3 months later, today, 11/29, I get a call from their sister company "Capio" in another attempt to collect the same, unvalidated debt, that was never a debt or money owed in the first place. I also never received written notice of a transfer of debt from one agency to another, which is required. All of this feels like a major scam and harassment of a consumer that has always paid their medical bills on time. These unsubstantiated and predatory practices are not welcome and this matter needs to be resolved immediately without any further work on my end to correct someone else's mistake.Orginal Ref Number - MBA LAW Letter - ******** New Ref Number - ****** Partners - reference #: ********Business response
12/08/2021
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
**********************
Attn.: *************************, Customer Experience Specialist
Re.: Case #: ******** ***************************
****************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about November 22, 2021. The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
12/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
Customer Complaints Summary
115 total complaints in the last 3 years.
70 complaints closed in the last 12 months.