Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with ALTEON HEALTH, they did not provide me with the original contract as I requested.
Business response
09/06/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** Valiyah *******
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about December 19, 2023. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Valiyah *******Initial Complaint
08/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt Capio Partners I Do not have a contract with this agency.They did not provide me with original contract that's requested.Business response
08/27/2024
BBB of **************************************
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about January 24, 2024. The information provided indicated that the account is ****************** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received a request for information from ***************.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ****************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
08/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I do owe Capio Partners LLC any money, I never signed a contract with Capio Partners and they have not provided initial contract from original creditor.Business response
08/19/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about July 5, 2024. The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing. Additionally,Capios records indicate **************** requested an itemized statement via phone call on July 23, 2024. This was mailed to **************** on August 8, 2024, to the same address provided in this complaint. No return mail was received.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ****************** complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
08/07/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with university medical center, i do not have a contract with Capio Partners, they did not provide me with the original contract as requested.Business response
08/14/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** *************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about June 14, 2024. The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
08/15/2024
Better Business Bureau:
I have reviewed the business's response regarding complaint ID ******** and find the resolution satisfactory. However, I would like to be contacted by Capio or provide me with direct contact information to resolve the issue further. I need an itemized bill, as I have not received any bill detailing the services rendered. I would also like to discuss and agree on payment terms if I am responsible for the charges.
Sincerely,
*************************************
Initial Complaint
07/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with CAPIO PARTNERS who are trying to collect the debt and report to my credit report. They did not provide me with the original contract as requested.Business response
08/06/2024
BBB of *************, ****** & **********
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** *************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about October 28, 2023. The information provided indicated that the accounts are Ms. ***** responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ***** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
07/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with CAPIO PANTHERS , I do not have a contract wit CAPIO PANTHERS, they did not provide me with the original contract as I requestedBusiness response
07/25/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** *********************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about January 24, 2024. The information provided indicated that the accounts are Mr. ************************** Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ************** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
07/14/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with MBA LAW, i do not have a contract with MBA LAW, They did not provide me with original contract as requestedBusiness response
07/17/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *********************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about April 6, 2023. The information provided indicated that the account is Mr. ********** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ********** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
07/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
07/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Capio Partners. I do not have a contract with Capio Partners, they did not provide me with the original contract as I requested.Business response
07/16/2024
BBB of **************************************
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about October 28, 2023, and March 27, 2024. The information provided indicated that the accounts are Ms. ****** responsibility. Accordingly, Capio believed the accounts to be due and owing. To date, Capio has not received a request for information from **************.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ****** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
06/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for the debt with US acute care solutions, I do not have a contract with capital partners LLC, they did not provide me with the original contract as I requested.Business response
06/18/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about December 7, 2023. The information provided indicated that the account is Mr. ******** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
06/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt. I do not have a contract with Capio Partners nor did I receive one when requested.Business response
06/13/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about April 4, 2024. The information provided indicated that the account is Ms. ****** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
114 total complaints in the last 3 years.
75 complaints closed in the last 12 months.