ComplaintsforAmerica's Best Contacts & Eyeglasses

Contact Lenses

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Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to the location in ********* against my better judgment but I had signed for the eye care club. So, my appointment along with my daughters appointment was on Friday June 18 which my daughters glasses arrived back on June 21. My glasses and trial contacts have yet to arrive and on Friday when someone called they said it shows the glasses for your daughter were picked up but I have them here in my hand. I had my fianc go pick them since the glasses were paid for and I have been trusting this company to handle my eyewear. I asked about my glasses and were told they should be in by Tuesday June 25. So I called on Monday June 24 and were told my contacts should be in tomorrow on June 25 however my glasses were showing still at the warehouse DONE but could not get an estimate on when they would be shipped so they are just sitting there. Today I called to follow up and told my glasses are not done and dont know when they will be in and it could be 2 weeks before they come in. Completely different from what I was previously told on 2 different occasions. Then when I asked about to cancelling my plan but that would cause more confusion and delays because my insurance would have so another claim. So much miscommunication and definitely makes me want to take my business elsewhere.
Business response
06/28/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***************************;BBB complaint ID# # #********, we regret any order delays and/or lack status information **************** may have incurred.
Our records indicate that Ms. ******* order has been dispensed to her as of 06/27/2024;her eyeglasses were ready for her in 7 business days (eyeglass orders typically take 10 business days to be completed), and her diagnostic contact lenses were also ready for her in 7 business days. Her order was not late however, we do apologize if she was not provided with more information regarding the status of her order. We have addressed her concerns with the vision center manager.

If **************** has any further questions or concerns, she may speak with the vision center manager, ******, or she may contact ************* directly at **************.We thank **************** for her business and her feedback, and we hope to see her in our vision center soon.

Thank you for your time and mediation.

Violet
*************
******************** Best ********************** and ********************
Initial Complaint
06/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was extremely surprise when I received an Invoice from Americas Best Eyeglasses and Contacts dated 06/05/2024 regarding a transaction of 11/27/2023 on the Westchester Store requesting a payment of $45. I visit the store to made a quoted for a single vision glasses with my insurance EyeMed. I was 3 hours on the store, the person that first assist seems new and he ask constantly to other peer, the other employee takeover to continue assisting me (she was in bad mud and wanted to finish her shift, she was rude). I want to point out that I already made quoted on Lens-**************** Optical prior visit this Store. I compare the option with American Best and explain the employee. She processed the request under my insurance and told me that it will be only $54.96 I want to make clear that I used EyeMed for 6 years and I was not use the service for 2 years, so I was full coverage (It took 15 days for the glasses to be ready). After received this Invoice lated on my mailbox (6/19/2024) I immediately call EyeMed to get clarifications and they told me they paid everything so they call the provider to gather additional information and they told her that they wont disclose that information even with me on the line, that I need to go the store. I want to point out that the customer service on the store needs tremendous improvement is a chaos out there. I was mislead and offer something that was not correct. I upload the invoice I paid in which shows what they charge and my benefits and this Invoice received in 2024 doesnt make sense to me at all. I already have a quoted for Lens-crafter/ Target Optical on 2023 that would be better amount (adding the two amounts $54.96+$45 I have a better deal on Target) so this for my is a wrong way to made the customer to buy there providing the wrong price/expectations to Bill a difference later on. I have a terrible taste after this. I was charge for a product without being adequately informed. I wound't buy the glasses if I know this.
Business response
06/27/2024
Hello,
I apologize for any inconvenience. At the time of service we did the best we could to try and understand your benefits. I apologize for the late billing as well. ************* companies are very far behind processing our claims, and we wanted to be sure of who the payment responsibility fell under before we took action. As a one time courtesy, I will be happy to take care of the balance for you. If you have any questions, please feel free to reach out to us. ************.
****
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an issue with my lenses that were done by Americans Best Contacts and Eyeglasses. I went in immediately after wearing the lenses for 2 days and complained that the prescription was inaccurate for me. They checked the prescription did match the lenses. I was told to come back after my appointment with my optometrist and they would redo my lenses. My appointment was several months later as this was the earliest that I could get in with my optometrist. I went in on 6-21-24 to have my lenses corrected and was told that I had to pay almost $400.00. At that point I told them what occurred earlier with my lenses. The guy told me that if I had come in a moth prior that I wouldnt have to pay. This is unacceptable when I was not to told that I would have a deadline the first time that I tried to return the lenses. I am not happy with this business because I should have been excluded since I already told them the prescription was not accurate and that I could not see out of the glasses.
Business response
06/26/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***************************;BBB complaint ID# ********, we regret any prescription concerns ******************** has incurred.

We have discussed her concerns with leadership, and we have also verified our records; the customer provided us with a prescription from a different optical center and she purchased eyeglass from us on 03/09/202. We filled her prescription accordingly. The customer did not return or call to voice any concerns with her eyeglasses until October. Our records indicate that she returned to us on 10/07/2023 and the manager reordered her eyeglasses with yet a second outside (updated)prescription event though we have a 45-day prescription correction policy.

At this point if the customer would like to order a new set of lenses, she is welcome to do so,however, she would need to purchase new lenses/eyeglasses. As a courtesy to ********************, we will provide her with a 20% off discount on her next order.

If ******************** has any further questions or concerns, she may contact ************* directly at **************. We thank her for her time and patronage.

Thank you for your time and mediation.

Violet
*************
******************** Best ********************** and ********************
Initial Complaint
06/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of incident: 5/22/2024 Complaint against: ***************************, **************** Best Location: ********************************************************************* Phone number: ************ Complaint: I paid for an eye exam as well as a set of contacts at America's Best and was able to complete the eye exam. On the day of the exam I was told that the prescription contacts needed to correct my vision would have to be ordered that none were available.With the contacts ordered, the doctor offered an optional and free ****** putting in my contacts, mentioning that free samples of different contact brands would be available as well on the day of the ******. I informed ***************************, O.D. that I have had contacts before and could get them in my eyes. Afterwards I asked if it would be ok for me to take the ****** as a way to get access to the free samples and save me some money trying different brands. She said that it would be ok. Wanting free samples I scheduled to have the ******. It was never mentioned that if I elected to take the ****** that I would be unable to pick up my contacts until complete.6-15-24 was my date to have the ****** on putting the contact in. I woke up sick that day and was unable to attend. I tried to cancel the ****** and just come get the contacts but was told I would not be aloud to. When asked why ***************************, O.D. said because I was given samples on the exam day and could not get them in my eyes. This is untrue and never happened.I am not able to make it to schedule a ****** for the contacts for quite some time and have already paid for everything.My complaint is for the following: 1) Incorrect documentation of my health information/visit. If my record incorrectly states that I was given samples and that I could not get contacts in my eyes than that record is false and doesn't accurately reflect what happened that day.2) I have paid for a product that I am being denied. I want the product that I paid for.
Business response
06/27/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***********************; BBB complaint ID# #********, we regret any prescription or service concerns **************** may have incurred.

Our records show that **************** visited our vision center on 05/22/2024 for a contact lens exam/Eyecare Club membership and contact lens diagnostic lenses were ordered for him.
He is a first-time customer for our ********************** center and our doctor wants to ensure that he is able to insert and remove of the contact lenses. Our records indicate that he was not successful at inserting the lenses initially and therefore we scheduled him an appointment for 06/15/2024 at 3:00pm, so that he can return and re-attempt to insert & remove the lenses in-store with either the doctor, or with the optician;**************** customer cancelled his appointment. On 6/19/24 we attempted to call patient to reschedule his class and he indicated that he did not know when it would be possible for him to come in and he would prefer to just pick up his trial lenses without doing the class.
At this time, the doctor is still requesting for the customer to be able to independently insert and remove the lenses, in order to release the diagnostic lenses to him.He is welcome to contact management to schedule a new appointment. We have discussed his concerns with the general manager, ******, and she has attempted to contact **************** to speak with him and she was not able to reach him. If **************** wishes to speak with the general manager, he may contact her directly at the ************************************ center.

If **************** has any further questions or concerns, he may contact ************* directly at **************. We thank him for his time and patronage.

Thank you for your time and mediation.

Violet
*************
******************** Best ********************** and ********************
Customer response
06/27/2024

Complaint: 21873657

I am rejecting this response because: I never failed to insert the contact lenses because there was no attempt. The records are incorrect that state that I was unable to insert the contact lenses which is a violation of HIPAA laws stating that accurate records must be kept. My next steps are filing a complaint at hhs.gov.

Sincerely,

***********************
Business response
07/03/2024
Dear Customer Relations Representative:

Once again, we would like to respond to the Better Business Bureau complaint filed by ***********************; BBB complaint ID# ********, we regret any prescription or service concerns **************** may have incurred.

Our records show that **************** visited our vision center on 05/22/2024 for a contact lens exam/Eyecare Club membership and contact lens diagnostic lenses were ordered for him.
He is a first-time customer for our ********************** center and has not worn contacts in several years; the doctor expressed that she feels its best for the customer to return for an insert and removal refresher to ensure he is able to effectively insert and remove his lenses.
Our records clearly indicate that the customer discussed this with the doctor, and therefore we scheduled him an appointment for June 15, 2024, at 3:00 p.m. so that he could return and re-attempt to insert and remove the contact lens trial lenses in-store with either the doctor or the optician. **************** cancelled his appointment. On 6/19/24, we attempted to call the patient to reschedule his insert and removal appointment, and he indicated that he did not know when it would be possible for him to come back into the vision center and that he would prefer to just pick up his trial lenses without completing this appointment. At this time, the doctor is requesting that the customer please return to the ********************** center for his insert and removal appointment,if he would like to try again to insert and remove his diagnostic lenses. **************** is welcome to contact the vision center to schedule an appointment for this matter.

We have discussed his concerns with the general manager, ******, and she has also attempted to contact **************** to speak with him and she was not able to reach him. If **************** wishes to speak with the general manager, he may contact her directly at the ********************************************
If **************** has any further questions or concerns regarding this matter, he may contact ************* directly at **************.We thank him for his time and patronage.

Thank you for your time and mediation.

*************
******************** Best ********************** and ********************
Customer response
07/10/2024

Complaint: 21873657

I am rejecting this response because:

I had the option to skip the class and the only reason I opted for the insertion/removal class was to get free samples and save some money. Now that I did that I no longer have the option to skip the class. I feel like this is deceptive and I'm confused what the motive could be. I'm overall dissatisfied with my experience and don't plan on making any appointments or giving anymore of my time/money to this company. Other options are available that will not trap you or be deceptive.

Sincerely,

***********************
Initial Complaint
06/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Non employee's fronting as personnel receiving insurance information.. insurance fraud, non hygienic personnel, disgusting remarks, harassment. Deliberate mistakes in glasses to make me change locations.
Business response
06/18/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by *********************;Complaint ID #********, we regret any concerns ************** has experienced at our vision center. Her concerns have been addressed with management regarding the service rendered at our ********, **************************** vision center.

We apologize for any customer service-related issues,and we hope her next visit will be a satisfactory one. If ************** has any further questions or concerns, we encourage her to contact our ************************ so that we may personally assist her.

Thank you for your time and mediation.

Violet
Customer Care
******************** Best ********************** and ********************
**************
Initial Complaint
06/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On May 11, I visited the ********, WI store on Cassaloma Dr. for a new prescription. The exam was fine, but the front desk staff was **** and dry. I ordered a basic pair of progressive lenses for $89 after insurance. I was told they would arrive in ***** business days.After 10 days, I called to check on the status but was told they hadn't arrived. At the 15-day ***** they were still in the lab. Frustrated, I ordered a cheaper pair from *****. On June 7, I called again and spoke to the same **** staff member, who insisted the process doesn't take that long. I asked her to check the system, and she said she'd call me back but didn't.I called back during my lunch hour and explained the situation to a different, nicer staff member, who transferred me to the **** one. She informed me that the lenses were still at the lab and that I couldn't cancel the order. She said I had to wait for the glasses to arrive at the store and then come in person to process the refund. I also emailed customer service on June 7th, using the email address associated with this complaint.This is problematic for two reasons. First, I only have 30 days from the purchase date to request a refund, and that deadline is two days away. Second, the store's policy states that returns can be initiated over the phone or in-store. I dont understand why they cant process the refund now, especially since I dont have a physical product to return.My order number is #******, and the status on my AB account page still says "processing." I no longer want the glasses and just want my $89 refunded to my original debit card. This should have been handled when I called on June 7.
Business response
06/12/2024
Dear Customer Relations Representative:
In response to the Better Business Bureau complaint filed by *************************; BBB complaint ID# ********, we regret any order delays the customer has incurred. We value his business, and we thank him for his feedback regarding our *********************************** center.
Once again, we do apologize for any order delays/back order with his eyeglasses. This complaint has been addressed with leadership and our records indicate that the customer was provided with a refund in the amount of $79.00 on 6/11/2024.
We thank **************** for allowing us the opportunity to service his eyewear needs and we hope he will consider doing business with us again in the near future. If **************** has any further questions, he is welcome to contact ************* at **************.
Thank you for your time and mediation.

*************
******************** Best ********************** & ********************
Customer response
06/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The glasses are (2) for $79*However " one of the $79 collection was on sale and they still changed me full price one pair was on sale for $29.99 so it should have been cheaper than a total of $79.00
Business response
06/07/2024
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***************************;Complaint ID #********. We thank **************** for contacting us and we assure her that we take every correspondence very seriously. We do regret any pricing misunderstandings and/or pricing discrepancies **************** has incurred.
We have addressed her concerns with management; **************** is welcome to contact the store manager, ****** and she will process a refund for the difference in the cost of the clearance frames.
We thank **************** for allowing us to service her eyewear needs and we look forward to her next visit.If **************** has any further questions or concerns, she is welcome to contact our ************************ at: **************.

Thank you for your time and mediation.

Violet
Customer Care
******************** Best ********************** & ********************
Initial Complaint
06/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The issue is they sold me a defective frame for my new pair of glasses. I have been back five times since They delivered the glasses. The only way to fix the problem is replace the frames. I was in the store is less than thirty days to have them fixed or replaced. I was given lip service. They want me to give them my glasses back and they will send them back to manufacturer. I use them for reading driving etc. They simple solution is to order the frames in, make sure they are OK and put my lens in the new frame. Then they can send the defective frames back and it is a wash.
Business response
06/05/2024
Dear Customer Relations Representative,

I am responding to the BBB Consumer Complaint # ********,filed by *********************************. I certainly apologize for the issues hes been experiencing with his frames.

Im the agent who spoke to ************** when he called into our ************************ on 5/30/2024. I have addressed his concerns with the store manager, ******. Unfortunately, ************** did not get the additional warranty on his 12/7/2023 purchase. However, as a onetime customer courtesy ****** is ordering ************** a new frame. Once it arrives at the store and is ready for pick up, the store will call him. ************** can bring his current frames in, and they will switch the lenses into the new frame.

Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.

Sincerely,

Alexia
Customer Care
Customer response
06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/5/2024, I stopped in at this optical store to fill a prescription for my 2 year old sons eyeglasses. This store does not carry the safety eyeglass frame so I brought in a pair I purchased elsewhere. Besides using my insurance, I paid $113.00 out of pocket for lens thinning and transitional lenses. We were told they would be ready within 10 days. I called within the promised timeframe and was told that they were not ready yet. These calls went on for another two weeks only to be told that the frames were lost and never made it to the lab for completion. I purchased another pair of frame and dropped them off at the store on May 13, 2024 and ***, the store manager assisted me. Being promised a 10 day return by ***, I contacted the store just before the 10 days to ensure everything was ok. Again, I was told there was a delay with shipping the frames to the lab from the retail store. I reached out to their customer service phone number and ******* assisted me. She informed me this morning 5/28/2024 that the lenses my son required was back ordered and there was no specific timeframe for a resolution. We are taking a trip to ******* soon and my son cannot see with his old eyeglass prescription. He complains everyday about this. For two entire months this has been a nightmare for a two year old that requires eye glasses for vision and safety. The company states that the manufacturer they use cannot reach out to any other of their locations to fulfill my sons prescription and we may have to wait 1-3 weeks possibly. It could be longer. Currently, my sons eyeglasses are an old prescription, frame is too small for his face and they arent transitional so he suffers during the day when the sun is out. Please help in resolving this matter for my two year old boy.
Business response
06/12/2024
Dear Customer Relations Representative,

I am responding to the BBB Consumer Complaint # ********,filed by *********************************** regarding his son who was the patient, *************************.

I am the agent who spoke to ****************** when he called into our ************************ for the first time on 4/30/2024, and have continued to work with him and provide updates until ****** glasses arrived at the store on 6/3/2024. I deeply apologize for all the issues that occurred during the process of ordering glasses for *****,starting on 4/5/2024. I have addressed this with the store manager, my supervisor,as well as I have been transparent with ****************** about everything going on,and *** kept him in the loop every step of the way. This was a very unfortunate situation that occurred, it seems that everything that could go wrong did, and I cannot apologize enough for the wait time.

When I spoke to ****************** for the first time on 4/30/2024, we reimbursed him $81.09 for the original frame that was lost (this is the amount listed on the proof of purchase he provided to me that he paid). He let me know he was ordering another frame and I assured him we would remake the lenses once he received and brought in the new frame to the store. When I hadnt heard any update from ****************** or the store by 5/8/2024, I reached out to ****************** to follow up and he let me know he was still waiting on the new frame to arrive. I continued to keep an eye on ****** order and on 5/13/2024 the reorder was placed. Generally, our usual time frame is 7-10 business days for orders to be completed and be ready for pick up. I continued to check on the order and when I noticed a delay on 5/22/2024 I reached out to the lab. The lab replied to me on 5/24/2024 and as I explained to ****************** on 5/24/2024 via email, the lab informed me they had just received the frame. Im unsure why there was a shipping delay or what caused it.

Unfortunately, on 5/28/2024 when I was checking on the order again, I was informed by the lab that there was a backorder on the lenses needed for ****** glasses. I was not provided an ETA of when they would come in, I was only provided a 1-3 week time frame. When a product is on back order for our company, that means none of our labs or warehouses have the item in stock, and we are waiting to get the product from the manufacturer. We have no control over how long it can take, and were unable to speed up that process. They do not always provide us with an ETA and its possible we could get the product as soon as the next day, or weeks later. I sent ****************** an email on 5/28/2024 letting him know of this delay so he was aware right away. I provided a couple different options to him; if he wanted to continue waiting on the glasses, once they arrived I was happy to have the store ship them to where they would be staying in *******. I also stated I understand they had been waiting a long time at this point, so if they wanted to refund and go elsewhere,we could get the frame back from the lab. He stated he needed to speak to his wife and let me know. Later same day, I spoke to both Mr. and ******************* together, as well as ****************** spoke to my supervisor. I did my best to explain to them what their options were and what we could do for them. My supervisor also told ****************** that if they wanted to wait for the glasses to arrive, the store manager *** would refund them what they paid out of pocket for the lenses as a courtesy considering everything that had occurred, at the time of pick up.

I continued to keep an eye on ****** order and checked it daily. I emailed ****************** on 5/31/2024 letting him know that the lenses were back in stock, his sons order was rushed and had already been completed and shipped to the store. Per *** tracking they were set to arrive on 6/3/2024. I watched the tracking, and on 6/3/2024 when they were showing delivered,I called the store and they confirmed they had the glasses in hand. I emailed ***************** same day to let him know, and confirmed the store will refund him.

Our records indicate that on 6/4/2024 the glasses were dispensed, and ****************** was refunded for the lenses totaling the amount he paid out of pocket of $113.00. As of today 6/12/2024, I have not heard back from ******************.

Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.

Sincerely,

*******
Customer Care
Initial Complaint
05/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently received an invoice from Americas Best Eyeglasses and Contacts dated May 28, 2024, regarding a service that occurred on January 5, 2024. During this visit, I ordered one pair of glasses and updated the prescription for another pair. At the time of payment, the employee seamlessly processed my insurance without any issues, and I settled the remaining balance with my card. However, four months later, on May 28, 2024, I was surprised to find a charge of $58.80 on the invoice. Upon contacting National Vision, Inc. on the same day at 5:40 pm and speaking with *******, I learned that the charge was due to my benefits being maxed out. Seeking further clarification, I contacted my vision insurance provider (VSP) on May 29, 2024. According to VSP, my insurance had indeed reached its limit for frames, with benefits set to renew in September. They confirmed that Americas Best was aware of this limitation but still applied my insurance to the bill. Subsequently, I reached out to ******* at National Vision, Inc. again on May 29, 2024, only to be informed that Americas Best could only verify the active status of the insurance, not the specifics of the benefits. Upon reflection and discussion with both parties, it became apparent that I was charged for a product without being adequately informed. The representative at Americas Best failed to communicate the limitations of my insurance benefits clearly during the service.
Business response
06/04/2024
Hello Justice *******,
I do apologize for any misunderstanding towards your benefits. I am taking care of the balance for you. Should you have any further questions, please feel free to reach out to me.
Kindly,
*************************
************
Customer response
06/06/2024

Complaint: 21782495

I am rejecting this response because: I have not received any written proof of this bill being taken care of outside of this platform stating that this has been taken care of. Once I receive written proof I will accept this resolve.

Sincerely,

Justice *******
Business response
06/07/2024
Hello,
There will be no written proof that I have adjusted the balance to $0 due. This is done as a courtesy. Anything in writing will come from your insurance company showing exactly what your coverage and responsibility is. Technically, it is the members responsibility to know and understand their benefits that they pay into. By accepting your insurance, we have agreed to bill your claim to your insurance on your behalf. We did not agree to accept responsibility to know and understand your benefits. Additionally, you signed a receipt at the store stating that you know and understand that you are responsible for any unpaid balance by your insurance. We are healthcare just like hospitals, primary care doctors offices, urgent care, dentist, etc. By billing your claim on your behalf we DO NOT agree to accept responsibility for coverage or patient out of pocket expense.
Kindly,
****
Customer response
06/07/2024

Complaint: 21782495

I am rejecting this response because:
Thank you for your response ****, however, it contradicts the response you gave on Tuesday June 4th 2024. I do apologize for any misunderstanding towards your benefits. I am taking care of the balance for you. Should you have any further questions, please feel free to reach out to me. So, my question initially was WILL YOU GIVE ME PROOF THAT YOU HAVE TAKEN CARE OF THIS BALANCE. ****, Im only quoting your response from 6/4/24. Im not sure why you gave me an explanation about my insurance as I already know what my coverage allows. This was not the reason for my dispute. My dispute was based on the customer service rep selling me the product under the impression that they had checked my insurance. The receipt/invoice you are inquiring about was after the sale. So again, I am asking will you provide what you said. If not I take what you wrote on June 4th as the confirmation that the balance is cleared. Just reply confirmed. Thank you for your prompt response.

Sincerely,

Justice *******

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