ComplaintsforBest of Signs

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After waiting weeks for the order to ship, when the item arrived the package was completely empty. Since by the time we contacted support it had already been 48 hours, no refund was issued instead they offered 20% off on our next order over $100. Avoid this site and go to a legit one that doesn't send empty packages.

  

  Business response

  10/12/2023

  Dear ******, we apologize for the negative experience you had with us. We conduct a quality check on all items prior to shipment and ensure secure packaging to prevent damage during transit. We regret that you encountered an issue despite our efforts. We offer a 48-hour window to report any such issues so that we can promptly investigate and provide the best possible resolution. However, as your satisfaction is our priority, we have initiated a refund request of your order. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. If you have any other concerns, please feel free to contact our customer support team via call or chat.

  Customer response

  10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  09/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 different signs within days of each other. I was promised a proof and it took 5 phone calls and chatting through their website to get my order moving. Today, I received the stands for the signs, but no sign. I called and they promised I would have them by September 13.My second order is more frustrating, I sent updated art work for the banner and never received a proof. I was promised by their customer service agent I would receive the new proof within 4 hours, its now 6 hours later and no proof. I want to know who owns this company and is this the way they conduct their business. I will never use them again!

  

  Business response

  09/20/2023

  Hi *****, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to fulfill your proofing requests promptly. Please be assured that we are working on this and resolve the issue as soon as possible.

  Order BS297741171693003971, Estimate Delivery Date: Mon, Sep 18th 2023. It was delivered on 9/18/23 at 10:24 AM via ***** Tracking: 783658307905.
  Tracking Link: ********************************************************************************************

  As you have mentioned, not receiving the graphics, we request you to open up the stands fully, the graphics are shipped pre-installed.

  Order BS297423461692655718, Estimated Delivery Date: Tue, Sep 19th 2023. It was delivered in two different shipments via *** on Friday, September 08 at 2:52 P.M, and Friday, September 08 at 2:52 P.M.respectively.
  Tracking Links:
  ***************************************************************************************************************************************************************************************************************************************
  ***************************************************************************************************************************************************************************************************************************************

  We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 24th of 2023, I placed an order for campaign signs to announce I am running for city council.The company failed to notify there was a watermark on the artwork, and it was not visible in the proof they sent. These signs cannot be used at all, and are completely useless to me.They claim the 'best they can do' is offer me a 25% discount on a new order. No apology, they declined to send replacement signs, and have stopped responding to my communications.

  

  Business response

  09/16/2023

  Dear Deb,
  
  We sincerely apologize for any inconvenience caused by the watermark on the artwork. We want to clarify that the presence of the watermark was clearly communicated when we initially sent you the first proof on June 26th. Attached, you will find a screenshot of the designer's comments, which explicitly state that the watermark was communicated at that time. Additionally, the proofs we provided did include the watermark, and these were approved by you.
  
  We deeply regret any perception that we did not offer an apology or a suitable resolution to address this situation and clear up any confusion. We want to assure you that we have made every effort to find the best possible solution, and we kindly request your consideration in accepting it so that we can move forward towards a resolution.
  
  Thank you for your understanding and patience.
  
  Best regards,
  Best Of Signs

• Initial Complaint

  08/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a sign they keep putting my order on hold and wanting ***** for overnight shipping when I told them to ship normally then lie on chat and wont answer emails, then blame the customer.

  

  Business response

  08/10/2023

  Hi *****, we are sorry for the negative experience you had with us. We always try our best to provide fast and efficient service, this is very unfortunate that you have faced an issue. As we can see that our team has contacted you and your order has been processed further in production. Once the product will be shipped out, you will be notified with the tracking details. However, as your feedback is important to us, we will surely consider it to make the customer experience better. 

  Customer response

  08/10/2023

   
  Complaint: 20439623
  
  I am rejecting this response because:

  your agent called me at 730am pacific time which is 1: a violation due to the time 2: yelled at me with her kids screaming in the background from her home overseas 3: I requested for it to be overnighted at no charge and she refused to accommodate me. 4: no one can ever reach you via email or call center unless its overseas time yet youre supposed to be based in ******* ***. 
  
  Sincerely,
  
  *******************

  

  Business response

  08/11/2023

  Dear *****,

  We apologize that our service has not met your expectations. Our team attempted to contact you during the "*****" time frame of ****AM, but we understand if this was too early for you. We regret to inform you that we will not be able to provide you the overnight shipping. However, we are committed to your satisfaction and would like to offer you one of the following options. Rest assured that we will ship out the product along with one of the resolutions below. You can expect to receive both the product and a resolution from us. 
  
  1. Full store credit of the order to your website account. You can utilize the same with your next purchase with us (within 180 days from the date the credit will be added).  OR
  2. Full refund of the order. 

  Your order is currently in production, and you will receive tracking details upon shipment. Our team has contacted you via email as well. Kindly let us know how you want to proceed further with the order.

  Thank You. 

  Customer response

  08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I expect a full refund to my PayPal account immediately. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order on June 8th for a total of $1220.50. It arrived 2 days late due to being produced and shipped from overseas, was stuck in customs due to improper manifest customs paperwork, and their customer service has given me the run-around because I didn't submit my ticket until 3 days later (I was traveling home from the event we needed this for - that it didn't arrive in time for). They opened a "tracer" on the package once it was delayed, but still never got back to me until a week later and they tell me I responded too late and they could only give me a 10% store credit. NO WHERE on there website does it state products come from overseas, all of their addresses are US based, and it appears they skim the customs paperwork to avoid paying taxes. Once we got the package back to our warehouse (we had to PAY to ship something back we couldn't even use for the event, and cannot use in the future), the hardware was also broken. They offered a reprint and new hardware if I completed about 10 steps, but I am done with this company. No one has answered me on where it states on the website the products are manufactured overseas, and it was late because of their error in their own customs paperwork. All I want is a refund and to be done with this company. I would also appreciate if you stated on your website the products are manufactured and shipped from overseas - it is extremely misleading.

  

  Business response

  07/10/2023

  Hi ******, we are sorry for the negative experience you had with us. We always try our best to deliver the product on time and provide the efficient service to every customer. However, in this instance, we failed, and we sincerely apologize for the same. As per your requirements, we have initiated a refund request of the order. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. Furthermore, we are a global business based in the ***. It cannot guarantee where the production will happen for each product and order. Your order may be manufactured in ***************** or abroad. The same is mentioned on the website Terms of Use. Moreover, as your feedback is important to **, we will surely consider it to make the customer experience better. 

• Initial Complaint

  06/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on May 31st for 2 - 4x6 outdoor banners form Best of Signs. I submitted artwork in the exact size I needed and made my payment. When I received my order the banner was printed as a 2x4 image on a 4x6 size vinyl. I contacted customer service requesting a reprint and was denied twice.

  

  Business response

  06/14/2023

  Hi *******,
  
  We are sorry for the negative experience you had with **.
  
  Upon checking the order details, we can see that you have ordered the ***************** 4 x 6 (FT) size. Which is in a vertical manner. Please find the attached order invoice for your reference. As we are in a custom business, every customer has their own requirements, and we process the order as per the details received. 
  
  However, as your provided artwork was not as per the ordered vertical size, our design team has sent you the proof to preview as per your ordered size and also mentioned in comment that there are blank spaces on the top and bottom of the artwork. Find the below designer comment and attached artwork for the same. We have received your approval on that and processed the order further as per the approved artwork and order details. 
  
  Designer Comment:
  ? Product ID- *******:
  Please note that there are blank spaces on the top and bottom of the artwork.
  
  However, as your satisfaction is our priority, we can provide you with the replacement for both of the banners as per your require horizontal size with the 50% of the product cost. Our team has also sent you an email for the same. We request you to kindly check and revert us back on the same email so we can proceed further with the replacement process and send the payment link of the 50% product cost. 
  
  We will wait for your response. 
  
  Thank You

  Customer response

  06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order number: BS286222961679363609 Order date: March 25, 2023 Arrival date: April 4, 2023 First contact to seller about an issue: April 4, 2023 The product does not match the artwork approval (there is a uneven gray outline) or the pictures on the website (no hem on flag edge). I contacted the seller and provided photos and videos as requested. They did not respond and their message box was regularly full. I persisted and emailed customer service and they finally responded months later to contest my complaint and offer a 15% discount off a future purchase. They did not address the uneven gray outline and have just sent the same contesting email over and over. Response has been terrible and I am fed up with the lack of caring. This is a terrible company. They also turned off my ability to review their product so I can't share this frustration with other customers.

  

  Business response

  05/31/2023

  Hi ****, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.

  
  The uneven gray border that you are referring to is not actually a border but the shade of the gray liner that we provide in between double-sided flags. We have shared your feedback with our product team also and will surely try our best to improvise as soon as possible. We have initiated a refund request for the order, once approved, it will get processed in 2 business days and might take 7 business days to reflect in your account.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order #BS290126781683833633 Date of Order: May 11, 2023 Amount $203.43 The Problem The artwork proof of the t-shirt, car magnets, and yard signs was poorly placed, and no sample was provided for the replacement image provided for the embroidery on long sleeve shirts. The staff and process lacks fluidity and consistency (training needed) as this experience was not consistent with the first order placed a few days (May 3, 2023) prior.Initial attempts- 5/12/2023 Using the chat interaction feature on the proof, we commented on the placement of the artwork, and provided a replacement image for the embroidery as well as the other items ordered. After the third unsuccessful attempt to get a better product and the correct image on the design, we explicitly stated a dissatisfaction with the product and requested the order be canceled on May 14, 2023 via email. Vendors response The vendor's second and third attempts to remedy the problem demonstrated a skills-gap, possibly stemming from inadequate knowledge/training about design work. First, the placement of the image demonstrated there was little to no concept of multimedia design. Perhaps the job was given to a low-skilled worker, or a minor, or just a language barrier. Second, without permission, the vendor called the phone number of the end user on the image, not the number on file for the order. This is not acceptable protocol. Third, the Vendor did not use the updated image provided to them which was submitted through their image portal and communicated through a follow up email. Secondary efforts. - 5/17/2023 Again, we explicitly stated our request to cancel the order, issue the refund, and send confirmation back to the email on file. Additionally, we remind the Vendor of their policy listed on their website stating a refund in ************************************************************ the chat room, the order is on hold and offered a store credit for up to 180 days.

  

  Business response

  05/19/2023

  Hi ******, we are sorry for the negative experience you had with us. We always try our best to provide the fast and efficient service to every customer. This is very unfortunate that you have faced an issue. Upon checking the order details, it was cancelled as per your request and initiated a refund for the same. The transaction id is ********. However, as your feedback is important to **, we have passed the same to the concerned team to make the customer experience better.
  
  

  Customer response

  05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in this matter as it has helped me achieve a satisfactory outcome without a significant loss of time. This resolution has boosts my confidence to continue investing in the marketplace knowing that there is accountability and a commitment to excellence.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a banner and paid for expedited shipping to receive the order by May 5th. My event was May 6th. I received the order May 8th and they're giving me the runaround and refusing to give me a full refund.

  

  Business response

  05/09/2023

  Hi ******, we are sorry for the negative experience you had with **. Upon checking the order details, we can understand your concern. As you have faced an issue, we have initiated a refund request of your order. It will be credited to your account shortly. 

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  22feb23 $170.89 Website overrode the size I wanted even when I went back and corrected. Tried to fix with company members *** and Supervisor *****.

  

  Business response

  03/27/2023

  Hi *******, we regret the inconvenience caused. We certainly understand your concern, however, we checked all the details again, and unfortunately, we were unable to find any error on our end. To avoid such issues, an order confirmation email is sent to all our customers that consists of all the details of the order. According to the screenshot, the order was placed for Size (W X H): 4 Ft x 2.5 Ft (FT) Fitted Table Cover - 4 Sided and processed accordingly. Even the size was indicated in the proof that was sent to you for approval before the order was sent to production. According to the most recent update, our team also offers a 15% discount if you want to reorder the correct size.

  Customer response

  03/29/2023

   
  Complaint: 19613945
  
  I am rejecting this response because: 

  REJECT COMPANY RESPONSE!

  The company website overrode the size I placed, TWICE.

  Im going to get a class action lawsuit if this does not get resolved.

  Veterans deserve more!

  VR ****

  
  
  Sincerely,
  
  *********************************

  

  Business response

  03/30/2023

  Hi *******, we certainly understand your concern, however, we checked with the backend team and observed no such issues with the website. When you add a product to your cart, it does not reset the size to the default. We genuinely empathize with your situation; regrettably, we will be unable to assist you further in this regard.

  Customer response

  03/30/2023

   
  Complaint: 19613945
  
  I am rejecting this response because: THE COMPANIES RESPONCE IS A LIE AND NO ONLY DID IT WEBSITE SET SET MY ORDDER ONCE BUT TWICE. I WILL PERSURE A CLASS ACTION LAWSUIT. 
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩