ComplaintsforUS Auto Sales

• Initial Complaint

  07/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  I originally bought my car in January 2023. I had initial problem with the check engine light that I contacted the warranty company and they would not cover it then come to find out US auto went out of business and I was paying West portfolio and are they a collection agency if they are are they collecting on behalf of someone thats in bankruptcy? I also have a question about they did not have the purchase sticker in the window correctly. They had to do not buy not for sale sign in big bold, yellow yellow letters, but they sold it to me anyway.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  I had got a suv *** from us auto sale on memorial drive so my last payment was in march the motor had a recall I found it out after the truck had stop and I was taking it to different places trying see what wrong so I got it to *** ********** so they wanted me to pay 7000 for it I told them I had warranty so come to find out they wasnt accepting us auto sale cars cause they said they was and bankruptcy so I am telling them I cant pay that n they still want me to pay 540 truck note and my insurance was 400 dollars my house had caught on fire and I told them I couldnt afford to pay that much money I ask about a use car into my truck get fix so I can try to get to work they couldnt because they said it no cars they have to loan out so I was stuck without a car a ********* house was burnt down I keep asking them to please try help me and do some I been paying my warranty and truck note and if I knew they was gone close I would have never got a vehicle from them my last payment was and march when the truck stop so now it on my credit I am Just asking them to please remove this Truck off my credit the buyer I guess now is ********* and associate I really will appreciate if you all can get this REMOVE OFF MY CREDIT REPORT this is so wrong they didnt try to do nun to HELP ME OR DIDNT EVEN SAY THEY WAS GOING OUT OF BUSINESS I DIDNT FIND ALL THIS OUT INTO THE *** MY MOTOR WENT OUT BASICALLY I GAVE THEM WARRANTY MONEY FOR NOTHING BECAUSE I COULDNT NEVER USE IT SINCE THEY WAS AN DEBT WITH THE WARRANTY PEOPLES SO I AM ASKING FOR SOMEONE TO PLEASE HELP ME OUT WITH THIS I JUST REALLY NEED THIS OFF MY CREDIT REPORT ASAP BECAUSE I DONT HAVE MUCH BUT I AM BLESS AND THANKFUL FOR WHAT I DO HAVE IT WILL BE A BLESSING IF THIS CAN PLEASE BE REMOVE OFF MY CREDIT I LOSED MONEY WITH THIS PROCESS BUT I AM JUST ASKING TO GET THIS REMOVE AND I REALLY THANK YOU ALL

• Initial Complaint

  06/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  I bought my car from US auto sales and they closed within the month of purchase. They transferred my loan account to ****************** without my knowledge where I never signed any other documents. US Auto Sales re started my loan amount with Westlake and cancelled my warranty without my knowledge. US Auto sales also sold me a lemon which is how I found out I no longer had my ***** dollar warranty. I demand this get removed from my credit report! I am taking legal action and will be filing this complaint on ****************** as well.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I had a *** from us auto sale Oka so one day I was driving n car just stop so I was taking it to **** trying to see what the problem so the truck had a recall. On it so I had took it to the *** **** and ****** ga so then after I drop the truck off they start telling me us auto sale close down so I went to warranty peoples I call them so they told me they not accepting no us auto sale cars cause they went in bankruptcy ok so I call *** back n told them they wanted me pay 7000 dollar to get the truck fix and still pay 540 car note and I couldnt do it so I told them to come and get the truck because cant afford to pay for it and I paid money for warranty and when I got ready to use it the business was no longer here I never knew into my truck was mess up my house had just got fire and I couldnt afford and so I ask for a renter they couldnt do that cause the business was close keep saying no cars so I am asking them so what do you all want me to do cause I paid money for warranty I cant use the business close I had just paid the truck note before it stop and March now I just ask them to Remove this account off my credit due to the business close and I return the truck I couldnt do nothing it was during Covid everything was so bad they remove the truck I dont no where they took the truck too. I just want it to please be remove off my credit cause I didnt have that Truck a year before it was messed up I was paying My warranty its not my fault they close and I couldnt use it but I paid my money for it so I just paid money for some I couldnt use I just really need someone to please help me with this situation cause I really neee an understanding please

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  The account is not mine and I asked them to validate the debt and they couldnt. I am not reliable for the debt with US Auto Sales. I do not have a contract with US Auto Sales . They did not provide me with the original copy of the contract as requested. I demand for it to be removed off my credit.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  The account is not mine and I asked them to validate the debt and they couldnt. I am not reliable for the debt with US Auto Sales. I do not have a contract with US Auto Sales . They did not provide me with the original copy of the contract as requested. I demand for it to be removed off my credit.

• Initial Complaint

  05/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  Back in 2020 i bought my vehicle from us auto sales and in 2022 the company went out of bussiness and was sold to west lake portfolio and now its as if my loan has restarted im paying the price for a brand new vehicle for a old used car i have a ******* tuscan 2012 and im being ****** charged for

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I purchased a suv from them only had for a year and the motor is gone they want out of business and ******************* took over the payments I call them about the suv told them the motor went out and if the warranty cover it they told me that I didnt have a warranty I dont know what to do at this point I signed paperwork with US Auto Sells Never received anything from Westlake

• Initial Complaint

  02/20/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  The lender I purchase my vehicle from was a buy here pay here U.S. Auto Sales. They filed for bankruptcy and sold the balance of my loan to a debt collector which is ****************************** which is a breach of contract because they aren't a finance company. ****************************** doesn't have a sign contract with me, they are not my lien holder and they don't have my title. I've contacted the dmv and U.S. Auto Sales is still my lien holder and my name is on the title. ****************************** illegally repossessed my vehicle.. on February 20,2024.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Leased a car with us auto sales back in April 2022 made payments on time us auto sales were receiving my payments faithfully. I recently found out that the company went into bankruptcy, and they were still collecting payments on my vehicle, they did not notice me about the foreclosure on the business or the bankruptcy accompanied by ****************** contacted me last year back in May telling me that they had taken over. I didnt understand what was going on. They offered to give me three months free Im not paying on my car. once it was over I started making payments through them yesterday, November 22, ****. My car was repossessed without notification. I do not know where the car is or even why they even took the car. they called me trying to offer me to settle out the car for $5000 $6000. I wanted to take them up on the offer but I was skeptical then out of the blue the car was repossessed. Ive been calling around trying to find out where the car is. They gave me three different company numbers and Ive called each one and nobody seems to know where the car is. As of today, January 23rd ****. I am trying to retrieve the vehicle in my belongings. Please be advised that I feel as though this is a scandal.I dont know where my payments were going or even if the car can be found. Ive read all of the reviews and it looks like Im in the same situation as everybody else please help me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩