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Business Profile

Online Retailer

Lanna closet

This business is NOT BBB Accredited.

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9 Customer Reviews

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  • Review from Glenda T

    1 star

    12/27/2023

    Horrible bra. Nothing like it was marketed. Will tell everyone DO NOT BUY!
  • Review from Diane P

    1 star

    08/20/2023

    I was sent the wrong size and only received a partial refund instead of the purchase price minus the shipping. I returned the items within a couple of days after receiving them and should have been shipped the correct size or at least my full refund. Will not order from them again.**************
  • Review from Laura T

    1 star

    08/15/2023

    I cant give them a star. The bra actually has no cups. They are scratchy. They sent a replacement but when they too didnt work they only offered 50% off. BE AWARE!
  • Review from Melody B

    1 star

    08/11/2023

    Rating of -5 stars. This is a masked company in *****. Their products are poorly sized. The 38DD bras I ordered would barely fit a 38A. I saw the *******, ** address and thought it was an ******** company. I suspected it was ******* when I received notice my package had cleared Customs. Please require more transparent information from these companies. Even better, dont allow them to do business here.
  • Review from Teri A M

    1 star

    07/29/2023

    I, too, ordered a bra from Lanna Closet. It didn't fit. I emailed seller and they asked me some size-fit related questions. The said to keep the bra and they'd send another (for a $4.99 additional charge) that they believed would fit. I agreed and authorized the $4.99 payment.Received 2nd bra; Fit was worse.They refused to give me a refund, and instead offered to give me a 40% discount on future orders. Other than bras, there are only 4 items for sale on their website.And check out the address -- it's a private home!SCAM, SCAM, SCAM .... and they sell under at least one other name!
  • Review from Claudia R

    1 star

    05/31/2023

    I purchased a bra and it does not fit and I am having a problem returning it. I have called the phone number given and I never get an answer.
  • Review from Maricarmen R

    1 star

    07/20/2022

    I ordered 3 bras and they are not Great as they said. I ordered in medium, Im size 4 and they are super small for the size. They advertise them as great for a full figure but thats not the case. They are too tight and my b**** are super compressed and make my breast look flat. Sizes are not for full figure, Im size 4 with small frame.Dont buy them is waste of money.**********
  • Review from Katie W

    1 star

    05/01/2022

    I made a purchase of 2 bras from Lannas Closet in hopes theyd be as good as they advertised them to be. Unfortunately when I received them they didnt live up to their expectation. The bras offer almost no support, theyre worse than a sports bra. I reached out to return them and I was told I cannot return them, they deem my reason of not liking the product a good enough reason to refund me and accept a return. I was even going to be willing to pay return shipping, but still nothing. LANNAS CLOSET IS A SCAM DO NOT BUY ANYTHING FROM THEM. Its cheap Chinese garbage anyways.
  • Review from Corinna H

    1 star

    04/21/2022

    Absolutely do not recommend. This product is terribly cheap manufacturing, did not fit well (even the customer service rep that I emailed with said that changing the size would only make one of the problem areas even worse), and when I asked for a refund, they said best they could do was 20% refund or a discount on other products. I was worried this would be a rip off. Should have gone with my gut.

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