Business ProfileforBynum Septic Service, Inc.

I had Bynum septic out at my home on December 1st to pump the tank.the technician that came out said the tank was not FULL.I was not totally convinced but he stated it more than once.so upon inspection there was a lot of grease in the line.so since I was told the septic did not need pumping.I approved for the grease to be cleaned out of the line for $375.everything was good for about 5 days and the issue returned with water backing up in my kitchen sink from the upstairs bathroom.So I call Bynum again and inform them that my tank is full and it needs to be pumped.The same techs came out and informed me the septic failed and a Drain field needs to be replaced.I know this because every year I have it pumped Im told this so I was aware.The only difference is after my tank is pumped and the grease is cleaned out it works fine after what ever septic company I use.I just wished I had called some of the past companies.Another complaint is the truck they brought out was to small it did not pump half of the tank.the techs showed me the line but the tank was still half way full.My septic is 1000-1100 gallon tank.The techs should have brought a larger truck to EMPTY my tank.Even if the tank was over full of which it was.That was the reason they were called.If it were not over filled I would have no reason for them to come out.Ive been in my home almost 29 years and I have never had a septic company tell me about the overflow they just pump it and bring a large septic truck to drain my tank.I then called a plumber who snaked the line of which Bynum did not do.Grease was still in the line.my plumber also replaced all the broken pipes so that is done.now today December 17 the water is backing up in my kitchen sink again because the tank was not drained properly.so I feel like Ive been ripped off.$374 for the supposed grease removal and another $400 for a tank that was not fully drained.Tech took $50 off .i should not have a full tank after 2 weeks.Very dissatisfied.