Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car stopped on me in March took it to Hyundai and was charged 280 for a job that was covered by my warranty. In June took a road trip where my stopped again and rides rough went to a private mechanic diagnostic was done and was told it's a cylinder 2 misfire caused by a defective fuel injector. Took the car back 10days ago and they haven't done anything to the car nor have they provided me a LOANER VEHICLE nor a rental car. It's actually their practice to collect cars without giving a car in return but will keep your car for months while you still making payments

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went there to trade in a car, I didnt get approved so I went to get my car back. These people destroyed my car on their property, told me they were filing an insurance claim and never did. Never filed a police report or anything. They gave me a different car while mine was getting fixed. Turns out, they stole my car and auctioned it. The story is longer than ***** characters but I have reported them to corporate and the *** and will *** them!

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Hyundai Sonata from a Hyundai dealership 11/02/2015. I am looking for the dealership to replace my engine as part of a recall they have with these makes and models. It is a known issue, in which I have a Recall #*** of their being issues with the engine. In 2020 while getting services done at the Hyundai Jenkins dealership I asked them to take care of this particular recall, so that I can be proactive and not go without a car if the engine started experiencing issues. I was advised then by one of the service reps that unfortunately, there is a backup in engine parts and I would only qualify if my engine had a specific code show up. I have experienced a few different codes since then, such as P2004, P0303, twice (8/7/21, and 8/20/23) and got them resolved the same day from a local mechanic. I also received code P0014, 2/9/22, which my local mechanic resolved. March 2, 2024 my check engine light came on and was blinking for a code of P1326. I slowly was able to drive it to the dealership and advised them of the issue and recall #***. They immediately knew what was wrong as it is a known issue, and told me the time frame can be up to 3 months+ on the long end and they have seen some people get them fixed within a weeks time. They advised me to go home and call around other Hyundai dealerships to see if someone else can take me and ask if the timeframe for a fix would be shorter than what they quoted me. After calling around no other dealerships within distance had availability to take new service appointments until a month out so I called back into the office 3/4/24 to let them know that I would be bringing the car in to get serviced. I was told that the engine size that I had was available and that they would be able to start the process once i brought the car back in. The car would not start, so I had to call a tow from my house to the dealership on March 12, 2024. I have a case #******** that has been escalated for resolution, but not resolved.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2024 I went to Jenkins Hyundai on Thornton Road, Lithia Springs GA. I had been approved thru **************** to purchase a auto and I had explained that I could not afford a payment over $500.00 per month. My husband and I are both elderly and he had just gotten out of the hospital and I was assured that it would not take long, we were there over 6 hours. It was 10:00pm when they brought a car around and dark so I could not even see it well nor was I offered to test drive. I had asked that since it was so late once I got home and checked my finances and saw that I could not afford would I have a problem in returning the auto and their reply was no I would not have a problem. However I returned the vehicle the very next morning due to a mechanical issue. When I pulled up and told the salesman that I was returning the Kona he became very irate, I then went inside to talk with the manager and this salesman came running inside and accused me of wrecking this car to which I explained was impossible for I only went home and back. I asked the Manager to take me out to look at this "so called" damage and all I saw was a tire/rubber **** below the left back passenger window to which as irate as the salesman was he could have done in the shop. As we were leaving ****** the salesman comes running out and came up to my husband as he was using his emergency inhaler and threatened that the 2022 Kona was on its way to my house which # one I knew was a false statement because ****** the manager had just walked me back to take a look of the Kona that I returned. My husband did get in some distress and I had to take him to his Pulmonologist that afternoon. I then found out that they had did 4 hard inquiries on our credit without our consent. I have reached out to them several times for them to cancel this contract to no avail.

  Business Response

  Date: 04/18/2024

  Every consumer has the responsibility to review all documents and ensure that the monthly payment works for their budget.  Unfortunately, *****'s remorse is a regrettable feeling when you make a large purchase.  We understand the customer's frustrations; however, the customer could have elected to not sign the documents and decline the transaction or purchase of the vehicle.  Additionally, when the customer returned to speak with the general manager, they arrived with significant damage to the vehicle, and were informed that due to the damage we had no options to assist them as we had no liability in the damage. Thank you for the opportunity to address this complaint. 

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21567763
  
  I am rejecting this response because: As stated previously Jenkins Hyundai did not bring the Kona around until 10:00pm which was closing time. They parked it to the side of the building where lighting was very poor, even the man who drove it asked the salesman if I needed to test drive the auto first and he answered there was no need for a test drive. After being in your dealership for over 6 hours and my Husband was beginning to show symptoms of distress we were more than ready to go.

  The damage you claim was supposedly on the rear drivers side, the main reason I know for a fact that there was no damage is #1 I would have noticed it when I got in the car and I had forgotten in my first response that as I was pulling out of my driveway my neighbor and my Son both stopped me and was inquiring about the Kona. I had told them I was taking the car back because it made a bad knocking/grinding sound when I drove it. Since then I have spoken with them and both state/testify that there was no damage. As soon as I pulled up your salesman Israel ran up to me and told me to park in front of the garage door. Once I told him I was returning the vehicle he immediately became irate! My belief is that he himself or someone in your garage damaged the vehicle themselves.

  Then to add insult to injury as my Husband was backing up and had started to pull off he had to stop to use his inhaler and Israel came running out of the dealership still very irate and proceeded to tell us we forgot the keys and the Kona to which my Husband replied that we were not accepting the vehicle because I felt something was wrong with the car and I felt unsafe driving it to which made Israel even more irate and he threatened my Husband that the car would beat us home. That upset my Husband and he stated back that we lived on private property and it had better not be there because then it would be trespassing. I could tell that my Husband had by now gotten very upset. He is almost 80 years old and had only been out of the Hospital 2 days.

  Granted the payment on the auto was a little more than I had told several of your employees that I could afford but that was NOT the reason I returned the vehicle. I personally feel that due to my Husband and I both being elderly have been discriminated against and taken advantage of. After reading not a few but pages of complaints written to the BBB regarding your Jenkins dealership my chief complaint is pretty much the same as others complaints.

  Neither my Husband nor myself or anyone as far as that goes deserves the treatment that we have received from your dealership and I am appalled that we have been treated this way. All we and **************** have requested is for this contract to be cancelled. Senior Citizens nor any person should ever be treated in such a way. At this point and due to the treatment that we have received if you continue to refuse to Cancel this contract leaves me with no choice but to continue to pursue all resources meaning contacting *********************** with Channel 2 News plus our other local stations, etc. to warn other Seniors as to the treatment and lack of **************** that ********************, ** provides.

  Regards,
  
  ***********************

  Business Response

  Date: 04/25/2024

  We respectfully disagree with this customer's rejection of our response and efforts.  We feel we have done our best to address the customer's concerns and to assist them and while we understand the customers frustration with the matter;  regretfully, we are not able to take back a vehicle with damage on it after purchase, such as this one.   Thank you for allowing us the opportunity to acknowledge and respond to customer concerns. 

  Customer Answer

  Date: 04/28/2024

   
  Complaint: 21567763
  
  I am rejecting this response because:

  
  At this point it seems it's my word against Jenkins Hyundai, they can not prove that I damaged this Kona and I fully believe since the Salesman Israel was so irate that the damage they say was done happened after this car was pulled into their garage. In reviewing the previous complaints that have been submitted to The Better Business Bureau plus the multiple negative reviews this seems to be a common practice for this dealership. I have been advised to contact your corporate headquarters first due to the fact that I have reached out to several who have had this same experience with Jenkins that are more than willing to sign affidavits. I will not take this accusation lightly especially when your dealership can not prove any damage was done by myself personally! I however do have 3 willing witnesses who will state in court that there was no damage to this Kona when I returned it.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2023 I DROVE my car into this dealership right when they opened because my check engine light had come on that morning and it was blinking. I was advised that I needed to clean my car out and leave my car there for about a month or so because the engines in my type of vehicle, were bad and they would need to submit a claim to see if Hyundai would replace the engine. As advised, I cleaned my car that morning and left it with them. I drove my car there only because the check engine light was on, I had no other issues with my car. On January 3, **** I received a text from the dealership letting me know my engine had been approved and parts were ordered. On January 11, **** I was left a voice message from ********************** that while they were putting the engine in they found a leak ABS pump had a leak and because my car had been sitting so long, all the fluid was gone and I would need to replace this. I asked her how much and she said about $4200. I said well I can come get the car and work on that later. She then told me; No the brake is all way to the ground and so I need to tow the car off the lot. And if I wanted to drive it she would need to sign a release form because it wouldnt be safe to drive that way. I filed a complaint with Hyundai corporate because I dont understand, if I drove my car to shop and the brake was not down to the floor when I left it, why would I now have to tow my car from the shop? I was told that I needed to pay for this and its not under warranty and this is unacceptable. I left my car there for a couple of weeks while waiting for Hyundai Corporate to get back to me because I didnt want to take the car from them and then they lie and say, I did this to the car once I removed it from their lot. Today February 17, ****, I am on my way to get my car because I was told if I dont get it today, they would charge me storage fees.

  Business Response

  Date: 02/19/2024

  *************** vehicle entered our Service facility due to engine concerns expressed by the customer.    During the initial inspection, the technician noticed that the *** module was leaking and prompted the Service Advisor to notify the customer due to the nature of the repair.      *** Service Advisor did make contact with ************** and advised what was found during the initial diagnostic.  *** Service Advisor advised ************** that we would continue to our diagnostic and follow up with an estimate to address the *** unit, as the repair is not under warranty.   Prior to completion of the vehicle, ************** and a gentleman who identified himself as her father received the estimate, part numbers and labor cost to complete the repair.   *** service advisor was advised that the repair could be completed cheaper elsewhere and declined the repair at that time.    *** initial concern of engine failure was completed, and Hyundai did replace the engine under warranty at no cost to the customer.   ***re were no additional diagnostic fees assessed.  
  
  We do offer several finance options to meet the Service needs of our Customers.   Please let us know if we can be of further assistance.
  
  Kind Regards,
  
  
  *****************************************
  Thornton Road Hyundai
  669 Thornton Road
  Lithia Springs,******* 30122
  ***********************
  ************************************************* ** why here...

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 8, ****, I purchased a vehicle from this company. I was made aware today ( *****,****) via text from he sales representative that in order for me to get tags on the car I have to get a valid emissions test. two options were given to me the first was to bring the car in and they would get it emission tested. Secondly I get it taken care of and they reimburse me for the test as long as I showed proof. None of these options addressed the fact that they sold me a vehicle with out a valid emissions test being ran before the date of sale. I confronted the dealership for resolution in the form of compensation for my time and milage of resolving an issue that should have been taken care of by them at the time of the sale. I was met with its only policy to refund the emissions test nothing else. I will bring it back to the options I was given bring it to the dealership and they take care of it which is still a waste of my time, or I take care of it which at that point my time and milage is also due to me for the mistake they made.

  Business Response

  Date: 02/07/2024

  We have reached out to ************************ to resolve this issue and to reimburse him for time and gas. We apologize for the inconvenience this may have caused ************************* 

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************************

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023, I traded 2 vehicles in on a 2022 Camaro. Long story short , 2days after purchase, I was having issues with the cars trunk opening and closing. I took it to a reputable, local, family owned body shop and found out the vehicle had been involved in a serious rear end collision. Damages on first estimate ******** and I was also informed the vehicle was not safe for me to drive, that if I was hit in rear end at a speed of 45mph it would cause me serious injury or death.

  Business Response

  Date: 12/15/2023

  I have attached the carfax report. We did inspect the vehicle for ********************** concerns the vehicle wasn't considered unsafe to drive. 

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 11/3/2023 $890.00+ 7% tax No one has returned my call following case ******** submitted on 11/29/2023. Both the General Manager and Finance contact failed to return any calls. Last message to ***************** was 11/18/23. Finance added a *** fee to the Sales document without my approval. Finance stated she would thro in the *** free following her reply to NO BLUE LINK. This feature comes with all Hyundai vehicles and expire at 3 years of purchase. Receipt of the Carfax confirmed blue link was active which required sending over BOL to Customer Affairs as purchase confirmation. I am disappointed in the dishonestly of this dealership and that FINANCE would add-on an accessory without signature. I am requesting the unauthorized charge plus tax be refunded.

  Business Response

  Date: 12/15/2023

  To Whom it may concern,

  Ms. ************;was upset with her taxes on her vehicle. ***** the sales manager spoke with her and explained to her the tax percentage was indeed right, which is 7%.

  
  

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20998595
  
  I am rejecting this response because:

  Jenkins Hyundai in Lithia Springs, Ga response is FALSE.

  The GM (*********************************) initially explained the 7% tax rate to my daughter while there onsite on Wednesday Nov. 8, 2023.

  I am concerned with an UNAUTHORIZED charge of $890.00 for a GPS system added to the contract. I NEVER agreed to this charge. The only approved add-ons were GAP and ************************ This erroneous charge was added following an inquiry of the Blue link app, a car startup feature without a key. We were able to identify this active feature from the Carfax which we were told is NOT avail for the purchased vehicle during Financing. Inaccurate response by the female Finance person. I am seeking a full refund of $890.00 + 7% tax totaling $952.30.

  Additionally, a representative of Hyundai Motor ************************** is working the assigned case. 

  Sincerely,

  *****************************

  Business Response

  Date: 12/28/2023

  The Jenkins Hyundai of Lithia Springs store will be reaching out to ****************** directly to issue a refund of the *** service plus taxes charged on that service.  We appreciate the opportunity to respond to the rejection and hope that this will satisfy the customers original issue of complaint. 

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late October 2022, I bring my Hyundai ******* to Thornton for full diag. Rolling sound while driving. They check out the car and the service manager comes out and explains the ************** needs replacing and I'm in danger driving the car, quoting the repair @ $1,417. I park it and save **. In early May 2023, I have enough saved to bring the car to Thornton. After checking in, I'm informed that the service manager that quoted me, along with a few others were dismissed due to dishonest and fraudulent work. ********/quote I received was inaccurate and exceedingly overpriced. So, another diag/quote and test drive would be completed, free of charge. A week before this, I got a diag for the cause of my chk eng light (***)- something leaking. I told them to address my *** as well. A week later, Jamil (Serv. Adv.) calls and explains the issue and quotes me $963 total for the *** and repair. They would replace ********. I'm called to pick up the car. During the test drive, I still hear the rolling sound. I bring it back and let the other service advisor, ********************, know. She goes back and talks with someone in repairs and comes back, explaining that I asked to repair the ************** and they were doing it slowly by repairing ******** first. I explain to her that this was incorrect, I asked for them to repair the rolling sound I was hearing. They were supposed to do another diag and test drive to recognize the true issue. She explained that she didn't know and was only the in-btw. She says to wait for someone to test-drive it. After waiting 1 hr, we leave. I call every day after to speak with the manager. After days of no answer, no callback, and unprofessional behavior from ******************** (transferring me around to other depts, and hanging up), my *** comes back on. The issues they fixed were not issues the car has, nor did I request it. I have had the issues fixed at another shop and demand a full refund. Dishonesty and fraudulence is imminent withal at Thornton.

  Business Response

  Date: 08/15/2023

  **************** was quoted a higher price for several parts on the rack and pinion in October of 2022. She returned in May of 2023 It was determined at that time the vehicle needed the parts for ******** was the most needed at that time. **************** was aware of the repairs at that time and agreed to the work. The vehicle will need more repairs in the future the vehicle is thirteen years old with ****** miles. We are under a renovation of our facilities and have had phone line issues. We apologize for this inconvenience. 

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20450023
  
  I am rejecting this response because:
  This does not address the issue. As you said, the original diag was grossly overpriced, it was also falsified. Therefore, upon bringing the vehicle back in to repair the issues, per your company policy, a new diag and test drive was necessary to ascertain the true issue with the vehicle free of charge. Additionally, you personnel informed me that the repair of the rack and pinion was unnecessary. I expressed concern for a rolling sound  heard while driving. Repairing ******** did not solve the issue, as upon picking up the car, the rolling sound was apparent withal. Therefore, after the blatant display of company and personnels lack of concern, I took the vehicle to another shop, where the issues were fixed. Please reference the repair documents from Auto Tech & ************** Additionally, the phone lines were never an issue. I was always able to reach the department, the issue lies with the personnels negligence. *** left several unanswered messages and spoke with many personnel in the service and parts department. The manager has not once attempted to reach out and speak with me. Your call logs will display this. I request for my money back as the issues repaired were not correct and have since been repaired at another shop. I have disputed with my bank.
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************

  Business Response

  Date: 09/20/2023

  Better Business Bureau

  I would like to reject the mediation. The customer disputed her credit card and has been refunded for the work that we did complete. There were several issues with her vehicle and we fixed the most pressing issue at that time. The customer has been refunded.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this Hyundai dealership for check engine light. I already had the car diagnosed at a Midas who stated there is a recall on my engine and Hyundai will have to fix or change the engine. I took the car to Jenkins Hyundai Lithia Springs on June 16, 2023, first I was told they have to do their own diagnosis. After calling them for several days someone responded on 20th telling me they ordered my engine. I spoke to the service **************** on June 26 and he stated the engine is there; he will have the car ready by Thursday June 29th. That Morning I called the dealership Mr. ****** assistant stated she will try to have the car ready later that afternoon and will inform me. I called back at 3pm the same day they kept hanging the phone on me. I called back several times and now I was told the car may not be ready for 2 weeks. I explained this is not what I was told but the same assistant whom I spoke with earlier that day stated "this service takes at least 60 days and they are within their time to have it ready. when a technician have the car done someone will contact me." I expressed that I need a vehicle for work she stated they do not have any vehicle nor do they provide any vehicles. I asked why wasn't I made aware that it will take 60 days to have the car repaired when I could have taken it to another dealership who could have provided me a courtesy vehicle; I received no answer. I called Hyundai customer care to complaint and was informed that they cannot provide me with a courtesy vehicle until my car is fixed. I was informed that there is a reimbursement program for renting a vehicle and a case manager will contact me within 5-7 business days. I still don't know when I will get my car back. I just need my car fixed, or a vehicle to go to work; I can't afford to rent a car any longer. This place of business is horrible and their customer service is very lacking. They aren't truthful about timeframe of services.

  Business Response

  Date: 07/07/2023

  ON 06/19/2023 AFTER THE DIAGNOSTIC PROCESS FOR THE ENGINE. IT HAS TO BE DETERMINED IF THE ENGINE CAN BE REPAIRED OR IF NEEDS TO BE REPLACED. IT WA S DTEREMINED THE ENGINE SHOULD BE REPLACED AND THE ENGINE WAS ORDERED WE WERE EXPECTING THE ENGINE TO BE IN AND DONE BY THE 29TH. DUE TO A PARTS BACK ORDER THE ENGINE WAS DELAYED. WE APOLOGIZE FOR THIS INCONVENIENCE FOR THIS DELAY. THE ENGINE HAS BEEN COMPLETED AND THE CUSTOMER HAS PICKED UP THE VEHICLE ON 07/06/2023.