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Business Profile

Veterinarian

Woodland Animal Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Took my newborn puppy in to be seen due to her looking bad and seemingly sick. They said it would be 800/900 dollars to try to help her. I signed something letting them know please do everything they can and do cpr to bring her back if needed. They kept coming in and asking me if I was sure I wanted to go through with helping her stay alive I said several times yes. The vet comes in and says shes dead, we did everything we could to help her but she died. They asked me if I wanted them to dispose of her or if I wanted to take her with me. I advised them I would take her home and give her a proper burial. My younger sibling was with me and the others were in the car as well. My mom even spoke to the vet and they told her the same over the phone. They gave me her in a body bag zipped all the way up. I was devastated but trying to prepare myself for what was to come. I brought the dog to my mom in the car. I went back inside to get the puppys blanket. They said they threw it in the washer. Wow! I wanted her scent on that blanket. I go to the car we realize we here something crying, its my dog. Moving, crying, moaning, breathing. We try to go to another animal hospital and unfortunately its late and the next one is 40 min or so away. Long story short they lied stole money from me because I doubt they did anything now. And washed her cover didnt even let me have her cover that smelled like her and she loved. Im devastated. My whole house is appalled, sad. This should NEVER happen! I called and they said a manager would call me back and never did! Im taking this as far as I have to. I have videos and will be requesting a full refund.

    Business Response

    Date: 05/06/2024

    A full refund was processed to the client *********************, patient account #***** on 1/3/24. Copy of refund process in our system is attached.   On 1/3/24, ********************************* called to speak with the owner at ************ which is the phone number we have on record.  The voicemail box was full and ******************** was unable to leave a message.  ******************** called again on 1/9/24 and spoke to ***************.  During the phone call, the call was disconnected and client did not pick up on subsequent return phone calls. 

Woodland Animal Hospital is NOT a BBB Accredited Business.

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