Complaints

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was a resident at Adrian from *** 2023 to ******** of 2024 and there were so many issues with the property from the first day that we moved in. our lease promised a washer, dryer, and dishwasher. When we moved in there was none of that for MONTHS. They then claimed that they were within the terms of their contract because they were "trying to get us new machines". That was their story at least until the new manager came in and said that they had never actually even ordered our machines. From there, the pool and gate that are part of the property were never repaired, the broken gate played a major role in a number of car break ins. In response to this crime spree that was a direct link to their incompetent managing of the property, they told the residents that they had some responsibility because they may have had valuable things in their cars which would encourage break ins. During our move-out we confirmed that we did not have any remaining balances on our ledger. however, before we were able to pay the remaining utilities they closed our portal and sent us directly to collections without notifying us. After taking weeks to get them to agree that we were never contacted, they agreed to contact the collections agency to have it removed from collections. come to nearly a month later and they never even once contacted the collections agency, even going so far as to move their position within the company and claiming that is was no longer their problem anymore and that we would need to attempt to recontact the property manager. They took so long to even notify us of this that the collections is now in the process of being reported. because of these issues, and the lasting and complicated issues that are involved with this credit report, I would like to negotiate the return of the buy out price of the contract, $3,100.00 for these lasting issues that I am now having to resolve myself and the emotional stress coming from them.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was without a refrigerator for over two months and lost several hundred dollars worth of food. Corporate promised to refund several hundred dollars of my rent money when I moved out. Instead, they billed me $149.02 for repairs. I called and reminded them of their promise, and they said they would fix that and send me a check. Today I received a bill from a collection agency instead of the refund. Their behavior is unethical, unacceptable, and most likely unlawful. I should have turned in them for no refrigeration, but I took them at their word. I am sad that I did not do more to protect myself from their predatory behavior. I want them to take care of the ** **** debt collector and send me the money they owe me. I should not have paid rent those two months--$1450 per month.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Trash complaint. I contacted the office a week ago and was told due to new management. Today I am told we hired a company and they will clean it up in a week or two. This continues to happen over and over again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩