Complaints

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• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3rd I want to shillington jewelry pawn shop to retrieve the items I had gotten on the month before and when I went to the store I pay for my things and the guy Mike he said he had to go in the back and look for the stuff so I should let me go ahead and run to the store and then I'll be back so when I came back he still haven't found my thing so I was like what took you so long I've been in the store 30 minutes it was like just just waiting for your things just wait a minute and he got mad with me and I saw you going to get mad with me and you already took my money you took my money off of my car so it cussed me out and put me out told me to leave the store so two days later I came back with my case manager from ***** **** and the owner of the store told me I'm not to come back to the store because I because I don't like the way Mike is running business what does that have to do with anything it's not that I don't like the way he's running business they took my stuff and then they came back with some I don't know what it was I just want my money pull back on my card and then they told me I couldn't come back to the store to get the other stuff that I have on in the pawn shop so what am I supposed to do

  Business Response

  Date: 03/26/2024

  On December 2, 2023 ***** **** ***** entered Shurlington Jewelry & Pawn to Pick up * pawned items and pay service charges on * more pawned items. She paid $***.00 with a ***** card. My staff had trouble locating a ****** **** ** ******** that she was picking up and Michael L***** the manager on duty asked **** ***** if she could give him time to thoroughly look for the item and come back at a later time. ***** ***** chose to stay in the store ranting and raving in front of our customers. After 30 minutes the ******** were not found ***** ***** started cussing out the staff in the pawn shop and claiming that the other jewelry she had picked up wasn't the item she had pawned. It was the same ****** ** ***** that she had bought from us and had pawned many times before. It had tarnished a little as ****** will do but it was the same item. She wanted credit on her debit card for the unfound ******** but banks do not allow return credit on a debit card. Mr. Lamar gave her $150.00 cash back and allowed her to take the **** *** she had paid out but she refused to take the ****** ** *****. She was given full credit for the service charges she had paid on her other pawns. She came back into the store later wanting to pawn other items and she was told that we would not accept any more items from her anymore by ******** ****. She was not told that she was not allowed in the store.