Used Car Dealers
Import Auto MallThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Used Car Dealers.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a vehicle, not even 30 days ago check engine light came on yesterday. I called the dealership he refused to repair or replace what the situation was. He refused to look at the truck. I proceeded to file my complaint with the BBB.Business response
09/03/2024
****** *********** purchased the vehicle from us. Financed it through another finance company. He has a 24 month warranty on the vehicle, he was asked to check the engine light and let them know what it says the problem is. He hung up on us. The vehicle was purchased as is and we were initially attempting to help but he hung up after asking him to get the car scanned which is free - to see what the problem is.Customer response
09/05/2024
Complaint: ********
I am rejecting this response because: on **** ***2024, I purchased my vehicle (2013 *** ***** ******) from Import Auto, located in Macon, Ga. I however, reside in ******** *** I was advised that I could bring the truck back (to Import Auto) to be looked at. However, I would have to pay for any work needed. I was advised and under the impression that the truck came with a warranty. It wasn’t until later that I was informed that I had to purchase the warranty and it wasn’t valid until 90 days after purchase. This entire situation has been very unprofessional and frustrating to say the least. I believe that Import Auto should reimburse me for the cost of parts and labor that it took for me to get truck completely fixed.
Sincerely,
*********** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.