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Business Profile

Credit Union

LGE Community Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for LGE Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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LGE Community Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LGE Community Credit Union, LLC, I do not have a contract with LGE Community Credit Union, LLC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/04/2024

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the *****-*****-****** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 10/28/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. In matters like the one described in the letter, we would contact the member directly for resolution.

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against LGE Credit Union regarding their handling of my account and banking practices.Upon opening my account, I was required to open a savings account with a $5 deposit. I then had to send a PAPER paycheck, and clearing the funds for my checking account took several weeks, during which I was unable to access my money. This delay was inconvenient, but what followed was much more concerning.I mistakenly drafted a small amount from my savings account through PayPal, leading to an overdraft fee. I promptly informed LGE Credit Union via email, requesting a refund. Despite my timely communication, LGE took no action.Without any warning, my account was restricted, leaving me unable to access my funds or view my balance. When I contacted LGE Credit Union to resolve the issue, I was transferred to a rude/hostile collections representative, who informed me that I would need to pay $40 to regain access. I was also told that had I contacted them sooner (which I did via email), the fee could have been waived. This was not communicated to me in any way.Due to the account restriction, I have been unable to monitor my account, resulting in additional overdraft fees from automatic payments. This situation is exactly what I sought to avoid by choosing a credit union over a traditional bank. LGE Credit Union has failed to meet the standards of service and transparency that are expected.Additionally, while my account was restricted, a Zelle payment of $160 was accepted, despite my lack of access. This money is now effectively lost, and I hold LGE Credit Union responsible.LGE Credit Union has demonstrated that they are more interested in collecting fees than providing fair and transparent banking services. I am requesting that LGE Credit Union:1. Restore full access to my account without the $40 fee.2. Refund all overdraft fees incurred due to my account being unfairly restricted.Thank you for your attention to this matter.

      Business Response

      Date: 08/13/2024

      We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any statement in the complaint per the ********************************** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your complaint case #******** of 08/06/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.  

      Customer Answer

      Date: 08/13/2024

       
      Complaint: 22101968

      I am rejecting this response because:

      The account has been unlocked following my complaint and the $40 fee was credited back to the savings account. That said, there are still 6 NSF fees totaling $120 on the checking account posted during the time the account was locked and not visible to me. I will not be satisfied until these are credited back to the account. Thank you.


      Sincerely,

      ***************************

      Business Response

      Date: 08/14/2024

      Please refer to the response provided 8-13-2024.

      Customer Answer

      Date: 08/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've experienced severe loan servicing issues with LGE Community Credit Union. Despite repeated attempts, their staff has been unable to resolve improperly ****************. Communication is unclear, and they seem to lack proper management oversight. I am concerned about potential improper fee assessment, as detailed in my formal complaint to the Georgia *********************************. As a former contractor for LGE, I witnessed firsthand their incompetent practices. I urge potential customers to exercise extreme caution before choosing LGE. My goal is to reach a resolution regarding my loan servicing and to be made whole for any improper fees charged. They are bullying and threatening to forclose on our home.

      Business Response

      Date: 03/14/2024

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ********************************** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 03/07/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. In matters like the one described in the letter, we would contact the member directly for resolution.

    • Initial Complaint

      Date:01/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my name is *************************. I had a vehicle financed through LGE. I was in an accident and my vehicle was totaled by ************************* back in November. The vehicle has been paid off. This company LGE is still reporting I owe on the vehicle and has even falsely reported a missed payment even though the vehicle has been paid in full.

      Business Response

      Date: 02/07/2024

      Thank you for your letter.  We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ********************************** Act and 10 CFR 1016.Therefore, we deny each and every statement or allegation in your complaint case # ******** of 01/31/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: LGE COMM CU Account Number: ***********Sincerely,*************************

      Business Response

      Date: 01/19/2024

      We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ********************************** Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in your complaint case # ******** of 01/12/2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union,he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting account LGE COMMUNITY CREDIT, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.I am requesting the hard inquiry be removed from my credit report from Dec 6, 2021 IMMEDIATELY

      Business Response

      Date: 10/27/2022

      We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any statement in the complaint per the ********************************** Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in your complaint case #******** of 10/25/22. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union,he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.  

      Customer Answer

      Date: 10/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    LGE Community Credit Union is NOT a BBB Accredited Business.

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