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EspyrThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Non-Receipt of Requested Information from Espyr - I have never received the information that I requested from Espyr (emails below).From: Intake <*********************************>To: ****************** <******************>; ****************** <******************>Sent: Tuesday, July 25, 2023 at 08:31:17 AM EDT Subject: Case # ******** [ ref:_00D6g5j3kD._5004V1DAe5J:ref ]Good morning, ****,Now that I have received this, I can work on providing you the documentation. We ask for 30 days to deliver this to you. I will be in touch as soon as it is completed.Thank you for your patience.From: ******************** <********************************>Sent: Monday, July 24, 2023 5:53 PM To: ***************** <*********************************>Cc: ****************** Subject: RE: [EXTERNAL] ******** [ ref:_00D6g5j3kD._5004V1DAe5J:ref ] Good Afternoon **************,Thank you for sending Espyrs *** form to me (attached). I wish you and your staff a great day and week.Sincerely,******************* ************ (m)From: ********************** <**********************> On Behalf Of ***************************** Sent: Friday, July 14, 2023 4:11 PM To: ******************** <********************************>Subject: [EXTERNAL] ******** [ ref:_00D6g5j3kD._5004V1DAe5J:ref ]Hello again, **************,Thank you for taking the time to speak with me today. I know you are interested in having a copy of your notes from Espyr. As I explained, please fill out this form and get it back to me. Once I have it, I will begin to work on fulfilling your request. If we can further assist you with an additional referral for counseling, please call ****************/7 and we will be happy to do so.Take good care.********* (***) Bont, LCSW, CEAP | Clinical Director | ****** Services Manager Espyr *********************************************************************** Direct: ************** (e-fax)********************************* | www.espyr.com
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.