Business ProfileforCasteel Heating, Cooling, Plumbing & Electrical

I purchased an entirely new HVAC system from Casteel for roughly $15,000 in late October 2022. A burning smell started last Tuesday, less than 2 years after install and well within warranty. I was informed the fan motor had failed. Tomorrow makes 1 week without cooling with temps consistently in the 90s. -The part was not in stock and had to be ordered. I was told Friday the part would arrive Saturday. Saturday I was told there were no updates on shipment, but the part had not arrived. Today I was told the part had not arrived, but it is supposed to arrive tomorrow. Or perhaps Wednesday. -They cannot or will not connect me directly to the parts department.-They will not provide me the tracking number for the part order.-I have called exactly 15 times since they shut off my A/C last Tuesday to protect the unit. Nobody at Casteel will connect me live to someone that can help or otherwise behave like they care one bit about my circumstances, but everyone assures me I will be called back soon. To date, I have received 0 return calls from anyone at the company - nobody from the call center, no supervisors, and no managers. -I asked for corporate contact information - the call center did not have it or would not provide it.-I asked for regional management information for my local dispatch - the dispatcher could not or would not provide it.-My partner works for an airline and offered to fly out of state to retrieve the part from another location. See previous - they could not provide enough information about the shipment to treat this seriously, but assured me I would be called back by someone. - I suggested they pull the part from a new unit in the warehouse and replace the new units part with the replacement when it finally arrives. The dispatcher said she could not authorize that solution, and that the person that could had left for the day because nobody returned the first 4 calls.