Business ProfileforCoolray Heating & Air Conditioning

In June 2023, I bought a service agreement requesting 3 services and confirmed appointment for July 2023, November 2023, March 2024. I paid the price and brought and pay for anything they recommended. In May 2024, I called Coolray HVAC to renew and pay for my 2nd year. I left a message and billing took over a month to call. Finally, on June 16th 2024, a lady called and said renew my agreement I need to pay $160 for 2 services. I informed the lady that I was 3 services and cleaning and I had be told it would me around $260. She ran it through and said that she confirm my 3 appointments and would call me back. She never called and Charged $289.75. On Wednesday July 3 2024, I called Coolray and told them what had happen and talk to *** in scheduling and he they did not have anything available he could access and hed talk to management and call by with the 3 appointment schedule by Friday. Of Course HE LIED as DID THE **** WHO OVERCHAGED ME. So on Tuesday July 9th, I call back and told the operator what happened and she gave me to **** in escalation to resolve my problem, NOW, she says she get with management and get my service in and the others schedule. I confirm it 3 TIMES that I would heard back that day if not by scheduling, by her by 4pm, because I had a death in my family and I need this settles with appointments or refund. Of course, she lied, I never heard back. By 10am on the 10th, Wednesday July. I called Coolray and spoke to billing and reminded them that they had lied over and over, never called back with scheduled maintenance. I demanded they refund my money immediately. COOLRAY IS NOT DEPENDABLE OR HONEST WITH CLIENTS. DONT WASTE YOUR TIME WITH THEM. THEY DONT CARE!!