Customer ReviewsforBenevis, LLC

My mom was mistreated during three different services. The person performing the service, was not careful, nor knowledgeable, nor sensitive to my mom's needs. This person will pull my mom's lips as if she was dealing with a dog. When she was done, my mom had to ask for a napkin, and this person had to go to another room to get a paper towel. They don't even have necessary equipment ready during a service. When my mom told them what happened, they didn't even apologize, nor care. Three times she went back for measurements, and every time the plaster dried and when trying to pull it out, they loosen up one my mom's good tooth. The personnel were very unprofessional and they don't know what they are doing.

Got braces over a year ago, and theyve delayed all my appointments as well as trying to overcharge me, Ive had an emergency causing me to trying to get an appointment with them the last 2 weeks, they dont reply to calls or emails and they dont give you proper treatment, im currently speaking to an agent hoping this place gets shut down soon and investigated, there over charging you as they did to my dad, hopefully better business bureau takes my complaints seriously and hopefully an investigation launches resulting in the shutting on this entire dentistry. Also the number they provide, dont call it, it directs you to people who arent in the office so they if you want to complain or do anything at all they cant do anything but leave a message and this dental office takes that message and doesnt care, theres a reason why there rated 1.05 out of 5 stars on better business bureau, file a complaint on there instead. Also there good reviews arent real, how do I know? Im aware of some of the people in the office and there full names, some of those exact names have given a 5 star review here and in there actual reviews, there making there staff and family members write fake reviews in order to look good.

I have been coming to this dentist since they were Koolsmiles. It has always been a great visit except for this last year. Today 8/20 I walked in a location at 7:55 am and as of now at 11:25 I am still in the office watching people come and go but because I have 4 kids they booked them in blocks. I was told because of how large family's make appointments and cancel them, is why they didn't schedule my kids together. It won't happen again because after over 13 yrs of service with them I will no longer spend my whole day in there office to bring my kids. This business was always a quick stop for service. Now they are changing for bad. 6months ago my daughter wasn't able to get her teeth clean because of the employees not paying attention to details and not being able to verify the insurance until my other 3 kids were done getting their cleanings.

TERRIBLE PLACE! ZERO STARS, IT'S WHAT THEY DESERVE. MY COMPLAINT IS ABOUT HOW THEY WILL CALL YOU OR TEXT YOU A FEW HOURS TO CANCEL YOUR APPOINTMENT. THE FIRST TIME THEY DID THAT, I WAS LIKE OK, BUT AFTER THE 5TH TIME...I WAS MAD. THE EXCUSE WERE THE SAME: THE HIGENIST HAD AN ACCIDENT OR SOMETHING COME UP AND HAD TO GO HOME; WE DON'T HAVE A DENTIST HERE TODAY; WE ARE SHORT HANDED, AND THE EXCUSES WENT ON AND ON. I WOULD RUSH AT MY JOB TO BE ABLE TO MAKE IT TO MY APPOINTMENT ON TIME JUST TO HAVE THEM CALL ME WHEN I GOT THERE. IM TAKING MY KID OUT OF THAT PLACE. IF THEY CAN'T MANAGE THEIR EMPLOYEES THEY CERTAINLY CAN'T TOUCH MY SON ANYMORE. THEY SHOULD NOT BE IN BUSINESS.

Never scraped the teeth or flossed when kids had cleaning. No one introduced to themselves and theres no privacy.

Very unprofessional! I chose sunnybrook to get my braces from and it has been nothing but problems problems problems! I don't even feel that this money is worth paying to this finance company with the lack of workers *********** has they can't even accommodate you. Are they not paying the employees enough? I'm going to contact labor laws because this has to be illegal to be having one dentist over see the whole clinic and if he's on leave everyone appointment has to be pushed back. This is a shame. The workers are so ghetto and full of mess. Be looking like they are off of drugs and everything and call themselves at work . I'm fed up with this ghetto dentist off and that's the one on ***** and I haven't been to north state street yet and don't even want to go with the stanky representative who called her self hanging up on my face then when i called back she going to say she ended the call after me girl you sound stupid only one of us can hang it up . I asked them about cutting my wires they told me they can't do it until the 20 and it's the 12! These people are crazy! They scheduled my appointment all the way back until July therefore i'm not paying anything until i get serviced . This exactly why i haven't been paying now because they are so ghetto you don't think you're not going to see me then just charge me too.

Like others, if I could leave less than 1 star I would. My son had an appointment at 3:00. We arrived and checked in at 2:45. By 3:30, others who arrived after us were being seen, and we had not been called by 3:30. So, I checked with the woman at the reception desk, and she "forgot" to give us some additional paperwork so our arrival was never submitted. After completing the paperwork, we waited until 4:00. Again, other that arrived were still being taken ahead of him, so I asked again how much longer it would be. I was informed that there were still others ahead of us. We left after waiting over an hour. We were asked to reschedule an appointment for next month, but it isn't going to happen. It seems the reception desk personnel need to be retrained.

If I could leave less than 1 star, I would. I have NEVER left a negative review for any business until now. Their communication is absolutely horrible. I have several stories after taking 5 children there, and my husband but I'll stick with my husband's experience.He went there as an adult patient for a cavity. They referred him to an endontist for a root canal. We did that just fine and returned to ****** for the core build up. ********** that involved a 1 month run around, twice going to their office only to be told that they didn't have approval yet.Finally, many weeks later after the tooth had cracked, he went in for the core build up. They take multiple x-rays and tell us both they will have the crown created and fitted for him and they'd call us back within a couple weeks to schedule the installation of the crown.Fast forward over 6 weeks. I have called weekly to consistently get the run around. Told that the crowns are taking time to build, insurance may still be working on it, etc. It wasn't until I finally connected with a nice receptionist who had to push for answers did I learn what the hold up was. She just called and after SIX weeks, tells us they didn't even try to get the crown approved because they no longer treat adults for crowns. SIX weeks. After all of the xrays and visits, they now tell us he needs to find another dentist. I think it's obvious that this could have been something they informed us of months ago and we would have scheduled somewhere else. But thanks to them, he's now had a root canal, not crowned, for 4 months now. Like I said, I've never ever left a bad review in my 44 years but I can't say I've ever seen such unprofessionalism in a medical field. I now understand why my sister in law who works in pediatric denistry told us to avoid ****** like the plague and perhaps this is why they changed their business name.

Horrible service, staff has no common or book sense, they schedule appointments during their lunch breaks and of course chose their lunch over their patients. They are so unorganized and communication levels are very low. They are over scheduling people and asking g you to show up 15 mins early. My appointment was at 10am, after receiving no treatment by 3pm I asked for my money back. They even took me to a procedure room, and said they will be right back. They left me completely unattended, and went to lunch without notifying me, it was their lunch time. They are not properly taking care of their customers in a timely manner. I heard other customers asking out loud, did yall forget about us? Why are we waiting so long. A front desk person announced they were very busy in the back. But I was just in the back, and there was no one in sight. They wasn't busy, they were all eating g lunch.

I hope this email finds you well. I am writing to express my extreme disappointment and frustration with the service I received at your dental office today, specifically regarding the interaction with your manager, ******.Today, I visited your office to have my permanent crown put on, which was ordered and came in as expected. However, the experience quickly soured when I encountered issues with the billing and was met with unprofessional behavior from ******.Upon questioning discrepancies in the billing, instead of addressing my concerns with professionalism and empathy, ****** became increasingly rude and dismissive. Despite my attempts to clarify the situation, she displayed impatience and annoyance, even belittling one of your aids, *****, in front of me. Furthermore, the lack of clarity and transparency in the billing process is deeply concerning. I was quoted one price for starting braces, only to be presented with a significantly higher amount upon payment. Even after catching the mistake in the breakdown, ******'s attitude remained hostile and unapologetic. What is particularly distressing is the complete absence of empathy and accountability from ******. At no point did she acknowledge the error or attempt to rectify the situation in a professional manner. Instead, she insisted on immediate payment and threatened to halt further treatment until the amount was paid. I also stated the dentist said that it can be billed she rudely stated well the dentist will get paid regardless. Almost insinuating that she wont, like she works on commission. If she doesnt Im not sure why that was expressed. I want to emphasize that I expect a higher standard of professionalism and customer service from your establishment. No customer should be subjected to such disrespectful treatment, especially when seeking dental care. Moving forward, I kindly request a thorough investigation into this matter and appropriate action taken to address the issues raised.