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Find a Location

Marietta Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMarietta Toyota

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.46/5stars

    Average of 288 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1972

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Marietta Toyota offer sNew Toyotas, Certified Used Toyotas, & Toyota Rental Cars.

    Products & Services

    This Company offers New Car Dealers (New Car Dealers,Used Car Dealers,New Auto Parts,Auto Services)

    Business Details

    Location of This Business
    750 Cobb Pkwy SE, Marietta, GA 30060
    BBB File Opened:
    1/1/1972
    Years in Business:
    52
    Business Started:
    1/1/1972
    Accredited Since:
    1/1/1972
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Marietta Toyota, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 8:00 PM
    Su:
    1:00 PM - 6:00 PM
    Business Management
    • Mr. David Strother, Business Relations Repres
    • Mr. Keith Mitchell, Service Director
    • Mr. Jared Miller, General Manager
    • Mr. Tim Hackney, General Sales Manager
    • Sarah Lawrence, Customer Relations Manager
    Contact Information

    Principal

    • Mr. David Strother, Business Relations Repres

    Customer Contact

    • Mr. David Strother, Business Relations Repres
    • Sarah Lawrence, Customer Relations Manager
    Additional Contact Information

    Fax Numbers

    • (678) 797-8110
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I contacted ***************************** Marietta Toyota in regards to some minor repairs to my vehicle. My car was towed and sent over to Marietta TOYOTA. Prior to having my car towed and sent over there we communicated about having some repairs done it. She then stated that they couldnt repair the vehicle because they didnt have the parts in stock. Which I later find out was a lie, I contact another Toyota and they indeed stated they had the parts in stock. I contacted ******* several times because upon my car arriving to my home the paint on was sprayed with something that made it begin to peel. I told her and sent before and after photos thats this was not the condition of my car when I first sent to her 3 months ago. She was extremely rude and very unprofessional is this the way Marietta Toyota handles business. My chairs in the back seat are completely dismantled, paint is peeling, the bottom of the car is damaged and THIS IS NOT THE WAY I SENt MY CAR. Everyone at this location including *************************** and ************************* have been completely unprofessional and rude and have stop answering my calls to address this matter before I seek legal assistance. This is unacceptable and needs to be addressed! I would recommend anyone else not to do business with Marietta Toyota theyre rude, unreliable, and lack ownership of the issues they caused. She hung up on me and blocked my number. Ill admit there were issues with the car but not like this!
    Read More

    Customer Reviews

    288 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike E

    1 star

    06/08/2024

    Tried to charge me 2 hours labor while my vehicles just sat there to warm up the auto transmission for a simple fluid check. Absolutely horrible business practices and behavior. Then tried to upcharge me to a full fluid flush. All I asked for was to "check auto transmission fluid level and adjust as needed". They couldn't deliver on that without a number of upsell and unnecessary shop labor charges. Then when I asked to speak with someone else to help clarify I sat on hold for 25 minutes and didn't get a call back for 3 hours until I decided to just go pick up my vehicle.

    Marietta Toyota Response

    06/10/2024

    Thank you for bringing this to our attention, ****. We apologize for the frustration and inconvenience you experienced during your recent visit. This is not the level of service we strive to provide, and we take your concerns seriously. To better address and resolve the issues you've mentioned, including the delay and communication problems, we encourage you to contact our Customer Relations Manager, *****, by phone at *************. We are committed to understanding the specifics of your experience and making things right. Your satisfaction is important to us, and we look forward to the opportunity to speak with you soon.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

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