Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          AutoTrader.com has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AutoTrader.com

              1700 Enterprise Way SE Marietta, GA 30067-9219

              BBB Accredited Business

            • AutoTrader.com

              3883 Ruffin Rd San Diego, CA 92123-4801

            • AutoTrader.com

              13920 SE Eastgate Way Ste 200 Bellevue, WA 98005

            • AutoTrader.com

              5465 SW Western Ave Ste A Beaverton, OR 97005

            • AutoTrader.com

              5221 South Tacoma Way Tacoma, WA 98409

            Business ProfileAutoTrader.com

            Used Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1700 Enterprise Way SE

            Marietta, GA 30067-9219

            Visit Website
            (404) 568-8000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.46/5

            Average of 69 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            90 complaints closed in last 3 years

            38 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/7/2000

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AutoTrader.com is your online solution for buying and selling new, certified and used cars. Our site is designed to give you more control of the buying process and make finding a vehicle easier than ever before.

            Products & Services

            Used Cars Dealers, Auto Listing Service, Auto Services, Internet Service, Magazine Distributors, Publishing Consultant

            Business Details

            This is a multi-location business.

            Find a Location

            AutoTrader.com has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AutoTrader.com

                1700 Enterprise Way SE Marietta, GA 30067-9219

                BBB Accredited Business

              • AutoTrader.com

                3883 Ruffin Rd San Diego, CA 92123-4801

              • AutoTrader.com

                13920 SE Eastgate Way Ste 200 Bellevue, WA 98005

              • AutoTrader.com

                5465 SW Western Ave Ste A Beaverton, OR 97005

              • AutoTrader.com

                5221 South Tacoma Way Tacoma, WA 98409

              Location of This Business
              1700 Enterprise Way SE, Marietta, GA 30067-9219
              BBB File Opened:
              10/18/1999
              Years in Business:
              27
              Business Started:
              1/1/1997
              Business Incorporated:
              1/3/2007
              Accredited Since:
              3/7/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tred
              • AutoTrader.com, LLC
              • AutoTrader
              • Auto Trader Publishing
              • Autotrader Magazine
              • Trader Publishing Company
              Business Management
              • Corporate Affairs, Customer Care Supervisor
              • Mr. Victor A. Perry, CEO
              • Mr. Shayne Brown, Associate General Counsel
              • Patrick Roach, Senior Manager
              • Campbell Irving, Asst Gen Counsel
              Contact Information

              Principal

              • Corporate Affairs, Customer Care Supervisor
              • Mr. Shayne Brown, Associate General Counsel

              Customer Contact

              • Corporate Affairs, Customer Care Supervisor
              • Mr. Shayne Brown, Associate General Counsel
              • Campbell Irving, Asst Gen Counsel
              Additional Contact Information

              Fax Numbers

              • (404) 269-3060
                Other Fax
              • (404) 568-5400
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              90 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a vehicle through Autotrader private seller exchange in April of this year. I paid for the vehicle in full via a bank wire transfer on 4/25/2024. After two months I still don't have the title, and I have been continually contacting AT and the private seller since the vehicle was purchased.No one from the Autotrader title department will return my calls or emails with info on the title. The only thing they tell me is they are waiting on the seller to return a document. The problem is the seller will NOT respond to anyone about the vehicle title. AT has been telling me this for over a month. Why have they not obtained the title and transferred it to me? On the Autotrader website they guarantee a clean title for vehicles purchased through the private seller exchange.
              Read More
              Read 89 More Complaints

              Customer Reviews

              69 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Phil W

              07/06/2024

              They make it difficult to contact someone. A legitimate business does not do things like that! I signed up and I still can't communicate with anyone. It's a sketchy site! They also want to much information, just to communicate with someone. Bunch of BS!
              Read 68 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.