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Find a Location

Sons Kia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sons Kia

      100 Sons Dr McDonough, GA 30253-7625

      BBB Accredited Business

    Business ProfileforSons Kia

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/30/2015

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Sons Kia is a new and used car dealership.

    Products & Services

    New Vehicle Sales, Pre-owned Vehicle Sales, Vehicle Repair and Maintenance

    Business Details

    Location of This Business
    100 Sons Dr, McDonough, GA 30253-7625
    BBB File Opened:
    10/8/2015
    Years in Business:
    9
    Business Started:
    9/26/2014
    Accredited Since:
    10/30/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Sons McDonough Imports, LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Ms. Jackie McElwaney, Executive Assistant
    • Ms. Sherri O'kelley, Executive Assistant
    Contact Information

    Principal

    • Ms. Sherri O'kelley, Executive Assistant

    Customer Contact

    • Ms. Sherri O'kelley, Executive Assistant
    Additional Contact Information

    Fax Numbers

    • (678) 669-2229
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    28 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/31/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 02/01/24 my 2021 Kia ******* had a check engine light come on out of nowhere then began shaking/not going past 25-30mph. I took to 5 star auto to read code. It stated take to dealer for recall on transmission. I had to wait 3 weeks to get an appt. On 02/20 it was towed to **** They stated 4-6 weeks before we touch it. After a month of no updates they call to say it is ready. Was told issue was a part in transmission needed replacement. I leave and go less than 9 miles before the same issues happen and I break down. We call *** and they admit they couldn't find the problem. So they literally lied and falsified paperwork. They had it several more weeks before finally asking me for gas money to take on longer test drive. I have had *** ********* involved at this point and was given a full transmission replacement. 04/25 I pick up vehicle thinking all is good. 1 week later on 05/06 the same issues happen with *******, wont go past 20-30mph. It was towed on 05/09 and has been there ever since with no update. The last update was them telling *** consumers couldn't find problem and can be picked up. I was never told this and I called and was told by ******** in Service that they cant figure it out and it will probably break down again. I purchased in cash in 06/2021. This car has ****** miles on it and I am covered under so many warranties. I need a vehicle replacement or some help and they refuse to help me. The sales department said I have to put 5,000-6,000 down. How is this my fault? ******** stated a few times to myself and husband that they dropped the ball, lied & did not do what was stated. I was never given a loaner vehicle after told I was on a list, then they don't do this at this location to we don't have any currently. I am at a loss on what to do or who can help me just get a new vehicle. I have been without a car since 02/2024. Kia ********* has helped me but now they really can't. Sons Kia do not care and put my safety at risk and continues to do so.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Toya J

    1 star

    07/18/2024

    Hello,I am trying to reach the general manager *********************** of ********* The reason I am emailing you because I called your service number and explained I had some issues that needed a diagnostic done. I was told by ***** it will be a week or two before my car be looked at. I agreed because everywhere else told me May 1st and ***** knew that and sure me as week or two. I drop off my 2015 Kia ******* off. He told me again after me asking him again about a week or two. Fast forward two weeks went pass and I text him about my vehicle. He responded eventually saying I had a few cars still in front of me. I said ok , but you did tell me a week or two. During the whole time I was renting vehicles. So I rented a vehicle for another week. That week passed and I reach out to him again inquiring about my vehicle. Still the same response. To some this story up you all had my vehicle for a month and a week before calling me with a price like $6000. I spent about $3000 just in rental cars due to ***** not being honest with me from the jump. He explained to me it was only 2 technicians, some got fired and some in training. I told him I understand but I was told one thing and it's costing me so much money to keep renting cars for about $600 a week. My question is I am unable to get car fixed because you all kept it so long. I exhausted all my funds to get it fixed. Can my car get fixed for free. Just that part because you all inconvenience me so bad that my car is still up there waiting for me to get picked up because I am low on funds right now. You all put me in a jammed

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