Business ProfileforTotal Roof Solutions, LLC

I signed a contract with Total Roof Solutions on 3/9/23 with their representative ******************* for a Total Roof Replacement using ***** Corning products and the total was for $6155.77. The company stated in writing they had a five year workmanship warranty. The reason for the roof replacement was due to leaking and after they completed the job and after the first rain after the job dripping was heard in the hall bathroom. That morning March 22, 2023 at 9:15am a text message was sent to **** to let him know and when he might be able to get someone out to get on the roof to take a look. He never responded to the text at all. Well the next time it rained extremely hard three adults in the home heard the same water dripping noise. It was that morning that my daughter called Total Roof Solutions and spoke with **** and explained that I had text **** about the same issue but got no response(He said **** happened to be on vacation). She stated **** said he would contact our home number that afternoon and its been more than one week and I havent heard from anyone. I would hate to think that this company treats a customer like me disparately due to race, gender or age once Ive fully paid them for a job. If you say you have a 5 year workmanship warranty then stand by it. And if youre going to put yourself out there as an ***** Corning Platinum Preferred Contractor and listed on ********* make right website then at least be responsive to your customers. Ive had one of my neighbors ask me who did my roof for a reference but because of how Ive been treated I certainly dont feel comfortable giving them this companies information.