Complaints

This profile includes complaints for Bud K Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bud K Worldwide

  475 US Highway 319 S Moultrie, GA 31768-0508

  
• 

  Bud K Worldwide

  PO Box 2768 Moultrie, GA 31776-2768

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am hoping you can help in getting my order finished from ** ******. i placed an order with them way back in Feb. (*************) order no. and I received some of the order. I contacted their customer service no.****** and was asked about the shape the box was in. they wanted to know the tape used and if the box had holes in it so they could file a claim on ***. i told them there was not any hols or taped up spots. my complete order is missing. I emailed customer service and was told they had to review my claim. that has been a few weeks ago and it must have fell on deaf ears and they have fell silent on me. I think I bought the insurance to cover product delivery

  Business Response

  Date: 04/16/2024

  We have issued for the missing items to be sent out to the customer. The order number for the missing items is ********. It will ship out today.

  Customer Answer

  Date: 04/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ***** I ordered a ** **** ******t for the ***** *********** Rifle. Total: $ 69.99, Ship- $13.99/Sales Tax-$5.82/Grand Total-$90.79. I ordered it based upon the description that it was designed to fit as stated in the ad. I read the 100% Iron-Clad Satisfaction Guarantee and felt comfortable that this would fit my needs. I received it on ***** & it was not as advertised/did not fit. I read the return shipping instructions and took it to ***. The shipping cost back was $15.55. The total cost of this bayonet is now $106.34. I inquired on ****** to find out why I only received $75.73 back to my credit card, not the $106.34 that I paid. I was shorted $30.61. Crystal sent me an email saying that my refund was processed on **** for the amount of $75.73 If you have any further questions or concerns, feel free to contact us at any time. I contacted her back asking that I had not received notification from her that it was returned or about money being credited back to me. I received an email saying Thank you for contacting BUDK Customer Service. Your request (******) has been solved. To reopen this request, reply to this email. I replied to customer service the amount I paid was $90.79, not $75.73. You asked me to ship it back through *** and the cost was $15.55. The total cost was $106.34. I have attached the *** receipt and tracking information. Not hearing anything back, I called customer service and spoke to Marcus on ***** and explained everything to him. He said that they would not refund the initial shipping cost to me or the cost that I spent in returning it. I asked this where on their website it said shipping was not refundable. He said that it did not say that. He said there was nothing he could do, suggested I contact his supervisor. I left a voice mailbox message for the supervisor, and she returned my call. I told her what Crystal and Marcus said. She said there was nothing she could do. I would like my $30.61 reimbursement for my 100% Guaranteed Satisfaction.

  Business Response

  Date: 11/07/2023

  I apologize, that the item didn't fit. I have refunded your original shipping charge and the return shipping charges. 

  Customer Answer

  Date: 11/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mystery box thing of one of there subsidiary ******** one. They took the money out of my account and right after they took the money out they canceled my order BUDK Order # ************ so I called they said we don't know how you found that item we don't sell it ok but you took the money after canceling the order oh it will come back it's been 3 days and they still have my money and have heard nothing from then I was gonna use the 10% coupon in the email but that does not work and they have not returned the money

  Business Response

  Date: 08/08/2023

  I apologize, for the confusion with the customer service representative. The order has been fully cancelled and I am showing we have released the authorization. We have not taken payment for this order. Please contact your bank. 

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 ******* from BUDK with the expectation of the blades being sharp, not just an edge to sharpen. I called on ******* to ask for a full refund and return label since they didn't match description. I was refused a prepaid return label. My wife called today ******* and was told that unless the add says razor sharp, that it would only come with an edge to sharpen. There is nowhere in the catalog with this information. Both advertisements in the catalog IMPLY that the blade would be sharp by its headline description, see pictures. Also, I do not have the facilities, skill or money for a skilled person to sharpen these 2 ******** This is false advertisement . There is another advertisement about a different ****** ****** ****** that I DID NOT buy, ******* ******* that says it's a fully functional sword, but nowhere does it say razor sharp, but according to the reviews, it is somewhat sharp. When my wife was also refused a prepaid return label, she told them that we would keep the 2 ******* since we already paid $13.99 S&H, that we didn't have the big discounts that they had for shipping and that it would cost too much for us send it back. She also let Julie know that she was going to contact BBB. Julie, who spoke with my wife was as helpful as her authority allowed, which isn't much, said that she would request for upper management to review the notes and recorded phone calls. I would very much like and appreciate a full refund of $92.79 ( which includes the original shipping cost) and a prepaid return label. My email for this particular account is *********************. The email that I submitted to you is the email that I monitor on a daily basis. Thank you for your time and effort in this matter ****** ****

  Business Response

  Date: 03/27/2023

  We are sorry to hear you were unsatisfied with the items. I have issued for a pre-paid label to be emailed to you. Please take the items back to *** and we will give you a full refund once the items are returned. 

  Customer Answer

  Date: 03/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****