Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a Toyota Camry from Toyota of Newnan wednesday 3/12/25. Upon purchase the finance manager, ******* ****, tried to upsell us the extended warranty. We initially declined, he kept pushing, then said he could drop the price to $30/month for 4 years, so we agreed. He then instead signed us up for the Platinum plan, which was $100 monthly for 4 years, without telling us. When we got out *********** Auto Finance set up we saw this extra $4800 financed. When we went in to cancel this, ******* lied to us and tried to say that this charge was going to be on there anyway because it is "preloaded interest of the loan". When we said we wanted to cancel it, he lied to us again and said it would take 3 months to come off the account, which the manager later said it would take 2-3 weeks. When we went back an hour later to get a copy we found that ******* never filled out the cancellation form or filed it and wouldn't come out of his office to talk with us. I assume he wants to wait a certain time period before cancelling us so he can keep the commission on the $4800 that he fraudulently signed us up for, while in the meantime we are paying the interest on this extra $4800 until they file this cancellation form. This was all on a recorded line, and he never mentioned the extra $4800 to be financed.

  

  Business Response

  Date: 03/27/2025

  We refunded the customer.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in on 3-10-2025 to ask about a vehicle for sale in the lot. I was told the vehicle in question was in fact still available. I spoke with the manager about this vehicle and let them know I was in the process of getting approved and would be in touch. Later in the day, I recieved my approval letter for the vehicle and called to let the manager know I would becoming to test drive it and hopefully be driving it home. I made an appointment for 630. At about 615 I recieved a phone call saying the vehicle had sold. In all I had a hard credit pull on me and my wifes credit and told the dealer we were coming to look at it and had everything ready to drive it home and they sell it out from under us. This is not how you run a business in my opinion and there was very little regard for how it affected us. Toyota has lost my faith and my business for life as well as my family.

  

  Business Response

  Date: 03/11/2025

  The customer did not place a deposit on the vehicle and our used cars are first come first served.

  
  

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tactics used by the sales and finance teams were frustrating and unethical.When I questioned the rates and fees as well as the overall payment breakdown and was told I could only see that at the end. not only unprofessional but also blatantly dishonest. I signed a written offer with a trade in amount and was not given a printout with the payment breakdown until the end of financing. This reflected a trade in value almost 2k less than the original offer I signed. When I went back and questioned I was told the difference in taxes was deducted there which was a complete lie. It felt like they were more interested in maximizing their profits than offering any sort of fair financing or transparent pricing. The tactics used were shady, unethical and immoral.

  

  Business Response

  Date: 03/04/2025

  Customer came back to the dealership on 3/3/25 seeking to purchase back the original traded vehicle and changed their mind while here. Managers went over the paperwork with the customer and showed them what they signed for the trade allowance against the bank contract and bill of sale and customer was in understanding of what they signed for and kept the original purchased vehicle.

  

  Business Response

  Date: 03/04/2025

  Customer came back to the dealership on 3/3/25 seeking to purchase back the original traded vehicle and changed their mind while here. Managers went over the paperwork with the customer and showed them what they signed for the trade allowance against the bank contract and bill of sale and customer was in understanding of what they signed for and kept the original purchased vehicle.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle on 11/18/24. The temporary tag was covered through 1/2/25. We reached 1/8/25 and we still had not received the tag. The tag office advised that the dealership had not filed with the state yet and that they were in violation of state laws. They granted us another temporary tag until 2/1/25. We contacted the dealership on 1/8/25 and left a voicemail with the tag clerk. I reached out to our Salesperson **** on 1/8/25 by text as well. **** said he would investigate and call me back. I called again on 1/13/25 (after no call back) and spoke with the tag clerk ********* who told me that they were backlogged, they did not have the title for my van and were waiting on another entity to send it. She promised that she would follow-up with me next week and that she would have the title by then. The next week passed, and they had not contacted us, nor did we receive the tag. On 1/29/25, the tag office confirmed that the tag still had not filed with the state. I called the dealership and was assured that a manager named ****** would call me back. I was also transferred to his number and left a voicemail. Instead, *********, the tag clerk called me back. She said that they received the title but the odometer is wrong so they are still unable to file, and she didn't know when it would be fixed. She said that a manager would call me back. A manager still has not called me back. Toyota of Newnan needs to unwind the deal, refund our money, and I will return the vehicle. Our bank is demanding the title transfer with them as the lien holder, and we have a vehicle that we cannot use since there is no valid tag. It is illegal to sell a car without a marketable title and they are violation of state laws which require them to file within 30 days of the sale. It was never disclosed to us during the sale that they did not have a marketable title. We need help, because they have not shown us they care or want to help make right.

  

  Business Response

  Date: 02/13/2025

  The customer's tag work has been completed, and they can now go to the tag office and get their tag.

• Initial Complaint

  Date:01/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out several times with email with multiple call attempts to accounting to get those corrected. When I traded in my truck in, accounting canceled the first check causing my bank to repopulate to loan and accrue addition costs to pay off the loan. As promised, I gave them the payoff as requested and accounting put a stop payment on the initial check then resent the check out at a later date. Doing my due diligence, I paid off the remainder of the loan, messaged the company and explained what happened. I've attached initial email and the letter from the bank showing the accounting placed a stop payment on the original check. All I want is the refund from the dealership the I had to come out of pocket for because they didn't make the payoff date in time and canceling the original check.

  

  Business Response

  Date: 01/30/2025

  We are refunding the customer the amount he had to come out of pocket to his lienholder.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2023 I took my 2011 Toyota Sienna van to Toyota of Newnan, aka Tameron Newnan LLC, for maintenance service. After the service was completed and upon leaving the car lot, my check engine and VSC light came on. I took the vehicle back on 1/18/2023 to find out the reason for this. I was told that a hose was loose, which they reconnected. However, the car still did not quite drive right. This was the first time the problem had occurred.On 2/7/2023 while driving on the highway, the check engine and VSC light came on again. Luckily I was able to pull the vehicle over to the side of the road without incident. Essentially the vehicle started losing power and even when pressing the gas it would not accelerate. While parked in the emergency lane, even at a standstill it idled irregularly such that I had to turn the vehicle off. I called for a tow as it could not be driven. I had it towed to Toyota of Newnan and got an **** home.I was told when the service department looked at the car that the throttle body was bad. So I paid $873.02 to replace the throttle body. But the car still did not quite drive right.On 3/18/2023 as I was driving running errands, the check engine and VSC light came on AGAIN! I was in traffic in Newnan, ** but luckily was able to pull over into a bank parking lot. This time I had the vehicle towed to Toyota of **********. Again, I got an **** to take me home.Toyota of Union City said that the throttle body was not programmed correctly and the connector to the electrical wiring harness was corroded. They re-programmed the throttle body and replaced the entire electrical wiring harness and the issue has never occurred again. I paid $790.82 for this repair.I have since driven the vehicle about *****+ miles to make sure the issue would not re-occur and it has not.Toyota of Newnan aka Tameron Newnan LLC has committed negligent workmanship. I would like to be reimbursed the cost of the repairs ($872.02 + $790.82 = $1,662.84).

  

  Business Response

  Date: 01/27/2025

  We have refunded the $873.02

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a letter.

  

  Business Response

  Date: 01/24/2025

  customer has been refunded

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Immediately after purchasing a car from Toyota of Newnan, I refinanced with my local credit union. I have attempted to cancel my GaP coverage through *** *******, the finance manager, at least ***** times via phone calls and emails. I still have not received a phone call from him. I received one short email weeks after emailing and calling the dealership with a form to complete. The email to submit was illegible. *** said to send the form to him and he would submit it. Fast forward two months, and I still have not received my ********* I followed up with ***. Again took several emails and calls (I have them all filed) before *** informed me that it takes the warranty company 45 days to process once received. I waited another 2 weeks which would have given the warranty company 60 days to process IF *** submitted the form when he said he did. I called the warranty company directly and they stated that I had to go through the dealer of purchase in order to cancel.This has been an absolute nightmare and I have no idea how Toyota of Newnan claims they have stellar customer service if this is what you have to go through to do a basic GAP cancellation. Ive done this with several other dealers in the past when trading a car and its NEVER EVER been this hard.

  

  Business Response

  Date: 01/09/2025

  Accounting is verifying the Gap cancellation has been processed. Confirmation will be sent to the customer 

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22784251
  
  I am rejecting this response because:

  The company still has not emailed me nor called me with an update from the warranty company or any proof that they have contacted the warranty company. I havent received confirmation that my refund was request was submitted. Toyota of Newnan hasnt responded to any of my calls or emails, even after the BBB complaint response stating they would. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/21/2025

  we cancelled the customers GAP and issued the refund to the bank on 1/6/25.

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-29-2024; purchase of vehicle and overcharges, contract was not explained to me, just sign here, here, initial here. Auto is 2025 Toyota Rav4 financed for 78 months with junk fees. Never asked my income and if I could afford the vehicle. No I cannot afford it as I am on social security with parttime work. I had a 2023 Rav4 with ***** miles on it, in excellent condition. The dealership had notified me to bring in the auto for service on 11/27/24. The next day they called to ask me to bring back the Rav4 and talk to a manager. I took the car in and was turned over to a sales lady who talked me into "trading in" the car for a 2025 Rav4. There is no way I can pay $685.39 for 78 months.

  

  Business Response

  Date: 12/17/2024

  After complete review of the video transaction and paperwork from our Financial Manager with ****** ********* and guest, I found that the complete transaction was disclosed and explained thoroughly. During the transaction ****** ********* and her guest were completely aware of the monthly payment and all fees in the transaction. There were multiple times during the transaction that everything was stopped to explain even further and get to where everything was very close to her previous monthly payment and acceptable to her.  Thank ***, **** Gliem   

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/22/24 I purchased a used vehicle from Toyota of Newnan. I paid about $55.00 to have the registration completed electronically. They provided temporary tags and smiled as I walked out the door. Fast forward to today, I have yet to receive any updates on the title/registration and the *** has yet to receive the paperwork. My temporary tags (valid for 45 days) are set to expire in two or three business days, 11/5/24. I have yet to get ahold of anyone at the dealership via phone and have left a voicemail for every department in the building over the span of a few weeks with zero acknowledgment. The *** has stated that they cannot issue or extend temporary tags, it rests on the dealership in which the vehicle was purchased. If the dealership is understaffed, or the staff are not competent enough to complete these tasks, then the service should not be offered. It would seem I am left to face the consequences of this not being completed, with zero way of completing this myself, and zero ways of contacting the people responsible for this service. There should be consequences for offering a service, collecting payment for the service, and then blatantly refusing the service. PLEASE AVOID THIS DEALERSHIP, IF NO OTHER OPTIONS, PLEASE DO NOT FALL FOR THEIR OFFERS.

  

  Business Response

  Date: 11/19/2024

  Everything has been successfully processed for the customer. Thank ***, **** Gliem   

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22498426
  
  I am rejecting this response because:
  

  Everything was successfully processed.. What does this mean? I received an updated temporary tag but have not heard anything new regarding the completion of the service which I paid for. Does the *** have the required paperwork for me to be able to get the title and registration? Or will I need to do this whole process over again once the updated temporary tag expires?

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/27/2024

  This has been all taken care of for the customer. Thank you, **** *****