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Business Profile

Air Duct Cleaning

Atlanta Carpet & Air Duct Cleaning, LLC

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25 2022 we were charged $110 for air duct cleaning service (transaction ID **********.) Our HOA then decided to go with a different vendor. So starting in May 2022 I have called 100+ times, e-mailed, left messages etc. to try and get a refund but they have given me the run around in every way possible. Now when I call I either get a busy signal, answering machine, or if someone does answer, they take a message and never call back. I just want my $110 refund for services not completed.

    Business Response

    Date: 04/23/2023

    On April 25 2022 we were charged $110 for air duct cleaning service (transaction ID **********.) Our *** then decided to go with a different vendor. So starting in May 2022 I have called 100+ times, e-mailed, left messages etc. to try and get a refund but they have given me the run around in every way possible. Now when I call I either get a busy signal, answering machine, or if someone does answer, they take a message and never call back. I just want my $110 refund for services not completed.

    Response to : ****************************; 4/23/2023

    Atlanta Carpet and air duct cleaning  had come out on April 25/2023  for do inspection for all the units in the building  and *********************************** . We had agreement with the *** to have  """inspection"" for dryer vents on all the units in the ******* address :  at ****************************; Atlanta ** ***** . We had charge for inspection of the dryer vent on Aril 25/2022 (last year ).  *************** know that it was inspection and no cleaning for the whole ******* as per request from the *** and tenant .We do our part and and was paid for inspection .  We called and explain to ***************. Please let me know if there is anything  else we can help you with . 

    Thank you 

    ************************;

     

     

     

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company cleaned out all of my air ducts and 2 furnaces in the house which are upstairs and downstairs on October 8, 2020, when Covid-19 was still very bad. During the service, I made the worker aware that he had made several cracks in the ceiling of the hall cleaning out the vent. He also had screws missing from the vent fallen on the floor which I had to make him aware of. I asked him what was he going to do about putting big cracks in the ceiling. I told him that he also stripped one of the screws. I asked him if was he going to be able to repair it. He did not reply but acted in a hurry to get to his next customer. Then 2 months later, one of the furnaces that he cleaned out downstairs also, began to make a loud screeching noise and started to smoke very badly from a vent as if it was catching on fire. We went to the thermostat to turn the furnace off. A couple of weeks later the furnace would not come on and it still will not come on. The worker also broke the furnace upstairs, it would no longer come on. This worker was called back to my house. He came back twice and was trying to start both furnaces back up and was not able to. Since the worker could not turn the 2 furnaces back on I called the Company and the lady said she had covid-19 and was sick. Three months later I called again several times and the company did not return my calls. A couple of weeks afterward, I called the worker, and he said that he had covid-19 and was not able to work. I called him back several times in 2020 and 2021 he did not respond to phone call messages. When he finally answer my call back he said that he no longer worked with the company. He said that he was working with another company. I reached out to the company again today before i made this complaint. They did not return my call. Something has be done. I had to buy a new unit for upstairs and I have not been able to replace the one downstairs and it gets cold downstairs.

    Business Response

    Date: 10/06/2022

    Atlanta Carpet & Air duct Cleaning ,
    We came out to clean the air ducts for *************** on October 8/2020  . The tech had cleaned the air ducts and the job was completed with no complaints. All clients have 7 days from the job if there are any complaints!!!!  .We have not received  calls for the past 2 years  of complaints !!!!!  . If there is an issue on air duct cleaning we will be happy to assist you . For any repair for HVAC  we are not responsible we only do air duct cleaning !!!  Let me know if there is anything else we can assist you with  ************ .

    Customer Answer

    Date: 10/19/2022

     
    Complaint: 18171020

    I am rejecting this response because: Information is not correct and the company is not trying to resolve the issue that was caused by their services. I called them back many times with no response however the worker that did the services came out twice in 2020 to get the units back on. The units did not come back on 


    Sincerely,

    ***********************

    Business Response

    Date: 11/02/2022

    Atlanta Carpet & Air duct Cleaning ,

    Respond to complaint  ******** :

    As was said : Again ,Atlanta  Air carpet & air duct cleaning  came out to clean the air ducts for *************** on October 8/2020 and there was no issue or complain  for over 2 years  . The tech had cleaned the air ducts and the job was completed with no complaints !!! . All clients have 7 days from the job if there are any complaints!!!!  .We have not received  calls for the past 2 years  of complaints !!!!!  . If there is an issue on air duct cleaning we will be happy to assist you . For any repair for HVAC  we are not responsible we only do air duct cleaning !!!  Let me know if there is anything else we can assist you with  ************ . Thank you so much  ******* .

    Customer Answer

    Date: 11/06/2022

     
    Complaint: 18171020

    I am rejecting this response because:
    I have witnesses that I did call the worker 2 times. The worker came out and tried to light the units.  The outcome was that he could not get the units lit.  I have the worker's personal cell number to prove that I did call also. I may have to go to court with this business if they refused to give a resolution.
     
    Sincerely,
    ***********************






Atlanta Carpet & Air Duct Cleaning, LLC is BBB Accredited.

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